JackLeaker: yes, I’m sure they are…
leaks
EXCLUSIVE: CHASE Screws Struggling Card Members Harder
Chase yesterday decided to put the screws harder to its most struggling credit card customers, an insider tells us.
The Internal Video Sprint Doesn’t Want You To See
UPDATE: A digg commenter claiming he used to work for Sprint says this is from a training video teaching employees how to behave.
![EXCLUSIVE: Old AOL Cancel Script vs. New](../../../../consumermediallc.files.wordpress.com/2012/06/oldvsnew.jpg?w=300&h=149&crop=1)
EXCLUSIVE: Old AOL Cancel Script vs. New
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
![Ex-HP CSR Says Broke 3000 Series Printers Are Hopeless](../../../../consumermediallc.files.wordpress.com/2012/06/gutten.jpg?w=300&h=225&crop=1)
Ex-HP CSR Says Broke 3000 Series Printers Are Hopeless
Fresh from his non-disclosure agreement expiring, an anonymous tipster writes in some dirt about 3000 series HP printers.
![Calculate Your AOL Retention Bonus!](../../../../consumermediallc.files.wordpress.com/2012/06/aolbonuscalc.jpg?w=300&h=106&crop=1)
Calculate Your AOL Retention Bonus!
An exciting add-on for the World of AOL Retention game, The Bonus Calculator!
![EXCLUSIVE: Every Phone Number For TWC Level 3 Tech Support](../../../../consumermediallc.files.wordpress.com/2012/06/consumerist-com-twclevel3.jpg?w=300&h=225&crop=1)
EXCLUSIVE: Every Phone Number For TWC Level 3 Tech Support
Your Time Warner Cable is messing up. It can’t be fixed by merely turning the modem on and off. You’ve called technical support but they’re useless. You need Level 3 Tech support. That’s the tier at which they can actually help you with the more difficult technical problems.
![The Hatchet Man of AOL Retention](../../../../consumermediallc.files.wordpress.com/2012/06/johnny.jpg?w=100&h=145&crop=1)
The Hatchet Man of AOL Retention
Here’s a little ditty about an AOL hatchet man who took a perverse pleasure in firing retention consultants.
Exclusive: Time Warner Dissolves Houston Division of Texas-Kansas City Cable Partners
We just got sent this internal announcement announcing Houston’s Cable Partners annihilation.
![Cingular Wants Us To Take Their Documents Down](../../../../consumermediallc.files.wordpress.com/2012/06/cingularbandit1002.jpg?w=100&h=101&crop=1)
Cingular Wants Us To Take Their Documents Down
We just received a note from Cingular’s legal department.
![Former Elite AOL Retainer Interviewed](../../../../consumermediallc.files.wordpress.com/2012/06/gottagottalove.jpg?w=100&h=103&crop=1)
Former Elite AOL Retainer Interviewed
Tricks an AOL retainer used to keep people from cancelling:
![AOL Don’t Wanna Talk Bout No Manual](../../../../consumermediallc.files.wordpress.com/2012/06/bittymanual.jpg?w=150&h=101&crop=1)
AOL Don’t Wanna Talk Bout No Manual
CNet got AOL on the horn to talk about the AOL retention manual we uploaded, but the big triangle didn’t have much to say, except for:
![How Cingular Avoids Giving Discounts to Worthless Customers](../../../../consumermediallc.files.wordpress.com/2012/06/100cingular.jpg?w=100&h=101&crop=1)
How Cingular Avoids Giving Discounts to Worthless Customers
A snip from a recent memo that teaches Cingular retention specialists how to avoid giving discounts to customers they deem unprofitable.
![Cingular Distills Customer Value Into Thermometer Form](../../../../consumermediallc.files.wordpress.com/2012/06/valuechart.jpg?w=300&h=63&crop=1)
Cingular Distills Customer Value Into Thermometer Form
A customer service source inside Cingular sends us some interesting internal documents and says the cellphone company has a new policy that’s got the headset set in a bind. He reports that Cingular will, “no longer discount equipment for customers that are not profitable for us, no mater where they stand contractually. I have received several calls from customers attempting to upgrade, only to have to inform them that although yes, they are out of contract, we will not offer them discounted equipment. “
![AOL Retention Manual Uploaded in Full](../../../../consumermediallc.files.wordpress.com/2012/06/retentionmanual.jpg?w=300&h=225&crop=1)
AOL Retention Manual Uploaded in Full
And finally, here is the full AOL retention manual, along with flowchart. Right click