You know you can get a good deal on a CompUSA product if there is a “D” or a “N” on the price sign. Most have have an A – before the UPC number.. but a CompUSA worker tells us that for anything with a D or a N…
leaks
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.21.07
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
9 More Hewlett-Packard Company Secrets From A Former Employee
By 2.15.07
A former Hewlett-Packard worker who could barely wait for their non-disclosure-agreement to end so they could spill company secrets to The Consumerist has more, along with clarifications about what was posted yesterday.
Why Sprint Can't Fire Gary Forsee: A Known Bad Is Better Than An Unknown Worse
By 2.9.07
For Sprint, life with Gary might be bad, but who knows how much worse it could be without him? That’s the rationale keeping the shareholders from replacing the CEO, asserts an internal Sprint source.
Sprint: No Bonuses This Year, Everyone's Gotta Buckle Down, Except For The Executives
By 2.9.07
Sprint employee bonuses this year were reduced to nearly zero, while executive pay remained untouched, according to an inside source. The demoralizing effect of this pay cut undoubtedly contributes to the cellphone company’s substandard customer service.
Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+
By 2.9.07
Sprint will cancel the accounts of CDMA customers who “excessively” use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.
Why Sprint's Customer Service Sucks: They Only Let Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.8.07
Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
Sprint Gives Better Adjustments To More Profitable Customers, Ranked On A Scale From One Dollar Sign To Five Dollar Signs
By 2.8.07
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your “value indicator” is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
By 2.7.07
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Sprint/Nextel Will Fire Any Employee Caught Participating In Blogs
By 2.7.07
Sprint/Nextel employees caught commenting or contributing to online venues, blogs, or consumer report-venues would be researched, identified, and documented via Corporate Security team and fired, announced Sprint senior council Len Kennedy via intracompany email Monday.
Gary Forsee, Sprint CEO, Is A Poopy Pants, A Bad Dancer, And He Reads The Consumerist All The Time
By 2.7.07
According to intel we received from a well-placed source inside Sprint/Nextel, every article we write that has Sprint’s name on it gets put on the desk of Gary Forsee, CEO of Sprint. Our source, whom we’ll refer to as “Philip” so as not to endanger his job says,
Rumor: iPhone Without Cingular Contract? It’ll Cost Ya
By 1.11.07
Will it be possible to buy the iPhone without a Cingular contract? Cingular said no, but a tipster says yes, and it will be crazy expensive:
Bell Canada Executive Customer Service Contact Info
By 1.10.07
Having trouble getting your Bell Canada customer service problems resolved? Here’s the contact info for some high Bell Canada execs that will jumpstart your quest for executive customer service.
IDT Calling Cards Are A Scam
By 1.8.07
We’ve written about how IDT Energy tries to con ConEd customers into switching their electrical contracts, but they also sell calling cards…
Tell Kinkos It Sucks And Make Them Lose Money
By 1.6.07
If you went to Kinkos, and had a sucky experience, you should first try to resolve your complaint with the manager in-store and on-the-spot. Failing that, write down the store address and call 1-800-463-3339.
Menards Strongarms Small Lumber Suppliers?
By 1.5.07
Does home-improvement store Mernards use unfair business practices to stiff small lumber suppliers? According to a reader email they do, or at least did 15 years ago.
HPShopping Gives Automatic Refunds For Items Under $50
By 12.29.06
Did you know that if you order any item under $50 from hpshopping.com and call to return it, they will let you keep it and give a full refund?
