Amazon wants a bigger retail presence in physical stores and for its customers to have an easier time returning things, and Kohl’s wants to shrink its physical stores and rent out some extra space. That sounds like a match, which is probably why Kohl’s and Amazon have teamed up to open their first 10 “Amazon Experience” mini-stores and return counters in Kohl’s stores in Los Angeles and Chicago this week. [More]
kohl’s
Some Kohl’s Stores Will Start Accepting Amazon Returns Next Month
By 9.19.17
Here’s the thing about online purchases and in-store returns: If you drive to the store to return your online purchase you might get your refund more quickly, but there’s a good chance you’ll stick around and buy something else. Kohl’s already offers this option, but the chain is upping its game, allowing customers to return their Amazon purchases to some of its bricks-and-mortar stores. [More]
Kohl’s Revamping Stores, Cutting Down On Retail Space In Online Push
By 8.22.17
Your local Kohl’s could look a bit different later this year: The retailer plans to revamp stores by cutting down on retail space and moving its focus to online sales. [More]
Which Major Retailers Sort Their Toy Departments By Gender?
By 7.25.17 — Updated: 7.26.17
While some toy companies have been giving up on long-held preconceptions about gender-specific products in recent years, we were curious how this was affecting retailers, so we checked out a few of the big chains. Here’s how the major stores sort their toy departments so you can shop by your preference. [More]
Kohl’s Appears To Break Own Policy By Not Refunding $1,500 Credit Card Overpayment
By 3.10.17 — Updated: 5.10.17
When you overpay your credit card, should you be able to get a refund? One Arizona family accidentally paid their Kohl’s credit card bill twice, but the retailer refused to refund their $1,500, even though Kohl’s policies and federal regulations require it. [More]
Kohl’s & Macy’s Looking For Roommates To Help Pay The Rent
By 2.24.17
The department store business model isn’t quite working in our current retail environment, so two of the country’s larger chains are thinking about taking on some roommates to help pay the bills. Both Kohl’s and Macy’s plan to do business in a smaller part of their existing stores if someone will rent them. [More]
Report: Target Creating Its Own Mobile Payment System
By 1.24.17
If you don’t carry around a bunch of cash or your credit cards, you might be among the throngs of people who instead opt for a mobile-payment system, whether it be Apple Pay, Android Pay, Chase Pay, or any of a number of store-specific apps. Now there will soon be another choice on the market, as long as you’re shopping at Target, that is. [More]
Lawsuit: Sears, JCPenney, Kohl’s & Macy’s Misled Consumers On Sale Prices
By 12.8.16 — Updated: 12.9.16
In recent years, a spate of retailers have been accused by customers of advertising “false” original prices on discounted or outlet merchandise in order to make consumers believe they are getting a steal of a deal. Now, the city of Los Angeles is joining the fray, suing JCPenney, Kohl’s, Sears, and Macy’s, alleging that in order to increase sales the companies used so-called “false reference pricing.” [More]
Kohl’s Will Start Selling Apple Watches, Market Them As Fitness Products
By 11.3.16
Just over a year ago, Apple expanded sales of its Watch to Best Buy and to Target, seeking new markets for its wrist computer. Now the company is expanding availability to department stores, so far reaching Macy’s and Kohl’s this fall. [More]
Artist Sees Her Own Adorable Dog Drawings On Kohl’s Products, Sues
By 10.4.16 — Updated: 10.5.16
Do the little Boston terriers on these pajamas and socks from department store Kohl’s look familiar? They should: you may have seen them on your Facebook feed, posted as a public service announcement by a dog-loving friend. Or maybe you’ve seen a strikingly similar dog the last time you shopped at Kohl’s, on some super cute pajamas and socks. Here’s the thing: the artist didn’t authorize that use of her drawings. [More]
Retail Rivals Pulling Out Their Own Deals In Effort To Compete With Prime Day
By 7.12.16
Just because Amazon is calling today Prime Day doesn’t mean other retailers can’t offer their own discounts and deals, too. As such, a whole bunch of retailers are pulling out specials designed to lure shoppers today, while carefully avoiding any mention of “Prime Day” [More]
Kohl’s Ditching In-Store Cafe Concept After Seven-Month Test
By 4.5.16
If you were hoping to one day get a quick pick-me-up while spending all your Kohl’s Cash, you’d better bring your own. Less than a year after the company joined the ranks of retailers like Target, Sam’s Club, IKEA, Costco, and countless others in bringing weary shoppers sustenance while traipsing down the aisles, Kohl’s has ended its cafe concept test, with no expansion on the horizon. [More]
Kohl’s To Close 18 Underperforming Stores; Will Test Smaller Format Shops
By 2.25.16
With Kohl’s stock value still around 40% off of where it was not even a year ago, the retailer has announced plans to shed a few locations from its roster while simultaneously adding a handful of smaller-format stores. [More]
Why Did Two Of My Kohl’s Store Credit Card Payments Go Missing?
By 2.23.16
You’re often better off not bothering with store credit cards and gift cards, but sometimes the rewards are too good to resist. Reader Shannon’s family had a clever plan to get extra discounts from Kohl’s and raise money for their kid’s school, but it didn’t quite go as anticipated. Two months of credit card payments vanished into thin air instead of being credited to their account because they used Apple Pay when paying off their bills in the store. [More]
Sure, Go Ahead And Try To Use That Expired Coupon
By 1.27.16
It’s frustrating when you clip or save a coupon, then forget to use it. What you may not realize, though, is that some stores and restaurants will allow you to use coupons after the expiration date. The policy may vary according to location or even the employee’s mood, but you don’t always have to let your couponing go to waste. [More]
Coyote Gets Stuck In Kohl’s Entrance, Doesn’t Get To Use Kohl’s Cash
By 1.25.16
Just like humans, some wild animals get the urge to shop — from strolling the aisles of Rite Aid to sauntering into a local watering hole in search of libations. That unsettling trend continued over the weekend when a coyote tried to pick up a few items from a Kohl’s store in Indiana. [More]
Woman Sues Kohl’s After Receiving Thousands Of Robocalls Intended For Ex-Boyfriend
By 1.22.16
Receive just one phone call meant for someone else and you might chalk it up to a simple misunderstanding. But getting thousands of prerecorded calls for your ex-boyfriend over a more than two-year period and the situation becomes annoying, aggravating, and — according to one Pennsylvania woman — grounds for a lawsuit. [More]
Report: Kohl’s Considers Going Private, Breaking Up Company To Prevent Takeover
By 1.11.16
Middle-class consumers just aren’t as into department stores as they used to be. Experts speculate that this is because off-price and outlet stores caught on during the recession, and shoppers simply don’t want to go back. Even staying open for 170 hours straight wasn’t enough to drag Kohl’s out of a slump, and the company’s leaders worry that they could be taken over while their stock price is low. [More]
