Back in April, a federal court ruled that Amazon had not done enough to alert Kindle Fire owners — and users of Amazon’s Android appstore — that “Free” apps could still allow kids to make costly in-app transactions, but the ruling left unresolved exactly how much Amazon would need to pay to make customers whole again. Yesterday, the judge in the case determined that wronged Amazon customers must need to actively claim their refund, and that Amazon could not pay the refund in site credit or gift cards. [More]
kindle fire
Amazon Must Issue Refunds, Not Gift Cards, To Parents Unfairly Billed For Kids’ In-App Purchases
By 11.11.16
Amazon Giving Away Free Tablets If You Sign Up For Comcast Through Cable Site
By 6.8.16
Are you in the market for an Amazon Fire tablet, and a new cable provider? If so, you’re in luck, because the Everything Store is offering free tablets in its Cable Store along with new Xfinity Internet and TV packages from Comcast. Maybe they’d offer tablets with packages from other providers, too, but Comcast is the only vendor in their Cable Store for now. [More]
Amazon Still Not Interested In Reuniting Lost Kindles With Owners
By 7.24.14
Two years ago, we tried to reunite a Kindle left behind on a plane with its owner, and we didn’t succeed. The reader who found it didn’t trust the airport lost and found, and Amazon wasn’t any help. Even though Amazon knows full well who each Kindle belongs to, with their e-mail address and even their credit cards and billing addresses. That doesn’t matter, though. When Steve called about a Kindle that he found, Amazon told him to throw it away. [More]
When Giving Used Electronics As A Gift, Maybe Check For Porn First
By 1.6.14
Buying used or refurbished technology can be a great way to save money, but it can also be a great way to put a great big cache of porn in the hands of your kid. That’s what happened to one man who bought his daughter a Kindle Fire from a pawn shop for Christmas. Worse: it might be child porn. Now police are investigating. [More]
Is Your Kindle Fire Self-Extinguishing?
By 7.24.13
Have you had trouble with the charging mechanism of your Kindle Fire failing after only a few months, as we described in a post on Tuesday? We’re curious how common this defect is. If you’ve experienced it, write to us at tips@consumerist.com with the words “kindle charger” in the subject line. [More]
I Won’t Get Trapped In Kindle Replacement Purgatory Again
By 7.23.13
When you own a gadget with a design flaw that’s covered under a warranty, warranty replacements don’t give you the comfort or peace of mind that they should. They’re just a sign that you remain trapped in Gadget Replacement Purgatory, doomed to experience the same failures over and over. [More]
Everyone Spent Christmas Day Activating Their Shiny New Gadgets & Downloading Apps
By 12.28.12
Forget those crackling fireplaces, this year Americans were lit by the soft, blue electric glow of their brand new Android and iOS devices on Christmas Day, as more people spent the holiday activating their gadgets and downloading apps. Nothing like quality time with the ones you love and all your electronics, eh? [More]
Amazon To Allow Ad Opt-Out On New Kindle Fires… For $15 Fee
By 9.10.12
Just like the least-expensive versions of the current Kindle e-readers, Amazon’s recently announced updates to the Kindle Fire tablet line will have “special offer” ads as screen savers, as a way to subsidize the devices’ lower retail prices. But while the earlier e-readers were sold specifically as “Kindle with Special Offers” at the discounted price, allowing customers to purchase the slightly more expensive version if they chose, the only way to get around the new Kindle Fire special offers is to buy the device and then pay a fee. [More]
How Can Amazon Not Understand The Actual Purpose Of A Gift Receipt?
By 8.6.12
Justin really likes Amazon. He does. He’s a big fan and frequent customer. When his employer gave out Kindle Fires (Kindles Fire?) as a gift to employees, though, his boss told Justin that it would be okay to return his for store credit, since he already owned one. Cool. Armed with a gift receipt, Justin set out to do that. He was met with impenetrable corporate logic: he couldn’t use the gift receipt to return just one kindle. Since his boss had bought them all in one purchase, he had to return all of them. [More]
How Amazon Was Amazing To Kindle Customer
By 4.12.12
Mike wasn’t looking for a freebie. He just had a few cosmetic scratches on the touchscreen of his Kindle Fire and wanted to know if there was a way he could minimize them or buff them out. He called up Amazon to ask, and their solution wasn’t a healing screen cover or a special polish. They shipped out a new device to him the very next day. [More]
Don't Bother Getting A Kindle Fire Unless You Have A Credit Card
By 1.13.12
Heather really likes her new Kindle Fire, once she got it working, but she’s sending it back. Why would she do that? Because the Fire isn’t a very fun device without Amazon Prime, and you need to have a credit card to sign up for Prime. She doesn’t have any credit cards, and she doesn’t want any. So back the Kindle goes. [More]
Buying A Kindle Fire Might Make You More Likely To Own An iPad Eventually
By 12.5.11
The attractive lower price tag of Amazon’s Kindle Fire might be luring in plenty of customers, but according to some analysts, owning the Fire is akin to a “soap box derby” car and eventually, customers will upgrade to an iPad. Burn! [More]
Study: Amazon Losing $3 On Each Kindle Fire It Sells
By 11.18.11
Speculation that Amazon is losing money on its $199 Kindle Fire has been rampant since pricing for the ebook reader was announced. Now, research firm iSuppli has broken the Fire down to its core components, and has determined that the Fire is costing the company at least $201.70 to manufacture, meaning Amazon is losing roughly $2.70 on each one it sells. [More]
3 Free Apps For Your Kindle Fire
By 11.17.11
If you sprung for a Kindle Fire this week, you’re probably looking for apps to feed your e-reading, web-surfing, movie-watching tablet. But because the device is so new it’s not immediately clear which downloads you need. [More]
Video: Consumer Reports' Preview Of The Kindle Fire
By 9.28.11
As you probably already know, earlier today Amazon announced the launch of the $199 Kindle Fire tablet. Consumer Reports Electronics Editor Paul Reynolds has had the chance to get a brief look at the device and has filed this video report with his initial impressions. [More]
