Like many airlines, JetBlue is currently trying to add more seats to some of its planes so it can accommodate more passengers per flight, and make more money for its bottom line. But there’s something standing in the way of JetBlue’s “cabin restyling program”: Broken toilets. [More]
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JetBlue May Finally Start Offering Flights To Europe
By 9.26.17
Even though JetBlue makes multiple international flights to the Caribbean and Latin America, the airline has yet to crack the European market. That may change, as JetBlue is now mulling over the idea of finally offering transatlantic flights. [More]
Here’s Which Airlines Are Capping Fares, Adding Flights For Travelers Fleeing Hurricane Maria
By 9.19.17
Hurricane Maria continues to gain momentum as it churns through the Caribbean, strengthening to a Category 5 storm after making landfall on the island of Dominica on Monday. Forecasters and safety officials are advising everyone in Puerto Rico and the Virgin Islands to get to safety, and so some airlines are capping fares for travelers trying to get out of the storm’s path. [More]
Airlines Capping Fares For Travelers Evacuating Florida Ahead Of Hurricane Irma
By 9.7.17
After many travelers complained that prices for flights out of Florida ahead of Hurricane Irma were suddenly skyrocketing, several airlines are now capping fares and, in some cases, opening up more seats to meet demand. [More]
JetBlue Crew Members Sent To Hospital Over… Nail Polish Remover Odor?
By 8.17.17
There are a number of odors that might permeate through an airplane that could make occupants sick: fuel, exhaust, travelers’ farts, but nail polish remover? That was apparently the case on a recent JetBlue flight, sending two crew members to the hospital. [More]
Have Loyalty Programs Made Airlines Complacent About Customer Service?
By 6.9.17
If you show your loyalty to an airline by continually flying that carrier (and maybe using their co-branded credit card), you might expect that this would result in better customer service. However, one top airline executive thinks the industry’s reliance on loyalty rewards programs are actually making customer service more impersonal. [More]
JetBlue Hopes Facial Recognition Tech Can Speed Up Boarding At The Gate
By 5.31.17
For some flights, you’ll spend more time in line at the airport than you will in the air. Checking your bags, going through security, then boarding at the gate (not to mention the idle time spent in the jet’s aisle while the people in front of you invariably stow their over-large rolling suitcases improperly in the overhead bins and then remember they have to get something from that bag). JetBlue is hoping that using facial recognition technology can speed up at least one portion of this process. [More]
Flight Makes Emergency Landing After Laptop Battery Catches Fire
By 5.31.17
Passengers on a cross-country flight last night have all safely arrived at their destination after a surprise laptop battery fire forced the flight to make an emergency landing in Michigan. [More]
Family Claims They Were Kicked Off JetBlue Flight Over A Birthday Cake
By 5.15.17
Another day, and yet another story of airline customers claiming they were treated poorly while traveling: This time it’s a New Jersey family who says they were kicked off a recent JetBlue flight after a mixup about where to stow a birthday cake. [More]
Thousands Of Flights Cancelled Today And Tomorrow Because Of Massive Winter Storm
By 3.13.17 — Updated: 5.10.17
If you were planning to travel to the Northeast this week, you’ll probably need to change your itinerary, as more than 1,000 flights have already been canceled in advance of a massive snowstorm.. [More]
11 Passengers Walk Through TSA Checkpoint Without Screening At JFK Airport
By 2.21.17
One does not simply walk into Mordor, mostly because of the ever-watchful burning eye of Sauron. The Transportation Security Administration might need some of that juice after eleven people strolled right through a security checkpoint at John F. Kennedy airport in New York. [More]
JetBlue Offering Passengers Free WiFi On All Flights
By 1.11.17
When traveling by air it might seem like you have to pay for every little thing: checked bags, seats with leg room, among other things. But passengers on JetBlue will now be getting one thing free: WiFi. [More]
Former Senator Kicked Off JetBlue Flight After Speaking Out Against Flight Crew During 6-Hour Delay
By 1.10.17 — Updated: 1.11.17
When you shove a bunch of people into a metal can and force them to wait for hours to go anywhere, those people are probably going to get a bit cranky. And if you then ask some of those folks to exchange seats with extra legroom for seats with less space, well, things might get even more tense. Like on a recent JetBlue flight, where a former lawmaker was escorted off the plane after urging his fellow travelers to protest what he saw as crappy treatment by flight crew amid a six-hour delay. [More]
JetBlue Asks Court To Throw Out Lawsuit Over Misplaced 5-Year-Old
By 12.6.16
More than three months after losing track of an unaccompanied minor and sending him to an airport in an entirely different city than his intended destination, JetBlue is arguing that an international treaty prohibits the mother from bringing a lawsuit against the airline. [More]
Do Airlines Really Ban Unruly Passengers For Life?
By 11.29.16 — Updated: 2.7.17
Here at Consumerist, we have seen more than our fair share of stories involving unruly or otherwise disruptive passengers who have gotten themselves kicked off flights for bad behavior. But upon hearing that Delta Air Lines had banned a passenger for life after he was caught on video yelling at his fellow travelers, we had to wonder: What do you have to do to get banned from an airline forever, and which U.S. carriers have such a policy in place? [More]
Multiple Airlines Experience Issues With Reservations After Sabre Systems Glitch
By 11.11.16 — Updated: 11.13.16
If you’ve been having issues booking flights today, you’re not alone: multiple carriers have confirmed they were affected by a glitch in the Sabre reservation system. [More]
Lyft Passengers Can Earn JetBlue Frequent Flyer Points On The Way To The Airport
By 11.1.16
Everyone likes getting a ride to the airport; no parking, no trudging from the garage to the terminal, but do you really care if it’s Lyft, Uber, a taxi, or your cousin Ralph who takes you there? Lyft is trying to make that decision easier for JetBlue passengers by offering them frequent flyer points by using the ride-hailing service. [More]
