parting words

When you shove a bunch of people into a metal can and force them to wait for hours to go anywhere, those people are probably going to get a bit cranky. And if you then ask some of those folks to exchange seats with extra legroom for seats with less space, well, things might get even more tense. Like on a recent JetBlue flight, where a former lawmaker was escorted off the plane after urging his fellow travelers to protest what he saw as crappy treatment by flight crew amid a six-hour delay. [More]