You may remember the story from mid-January of the waiter at a Houston restaurant who refused to serve a family because they had insulted a boy with Down Syndrome in the next booth. Not everyone would have made such a stand, especially when it could mean losing one’s job. [More]
When a story about a waiter refusing to serve customers starts picking up steam online, it usually involves people rushing to insult the server and his employer. But this story is getting quite the opposite response from the public. [More]
The Houston City Council believes that 370,000 CenterPoint Energy customers may have been overcharged for their natural gas service to the tune of $15.7 million/year. And even though it’s launched a case to rein in those rates, affected consumers won’t be getting refunds. [More]
More than a few people are upset at large financial institutions for their apparent lack of accountability following the 2008 economic collapse, so the banks and their regulators have paid lip service to the idea of having tougher standards. As a result, one investment banker says he was fired from Bank of America for a minor breakfast-related misunderstanding from 1998. [More]
Once again, a consumer plunks down hard-earned cash for a pricey electronic device, only to find out later that the box is full of something completely useless. And since she had the gall to wait until she got home, the folks at her local Walmart all but accused her of trying to pull a scam. [More]
A Houston-area strip club is set to face trial in December on allegations that all sorts of illicit activities — prostitution, drugs, illegal weapons — were being trafficked within its walls. Yesterday, the judge in the case ruled that the club can remain open, but on some rather strict conditions.
Life is about to get slightly more expensive for strip club patrons in Houston. The city council in the Texas town have voted 14-1 to pass a $5-per-customer fee on strip clubs.
Earlier this morning, groups of nursing moms gathered in Target stores around the country to stage “nurse-ins” to protest what they believe is the retail chain’s anti-in-store-breastfeeding stance.
The biggest trend this holiday season appears to be people who have some money doing something nice for those who might need it by anonymously paying for layaway purchases. But when a woman in Houston attempted to do this at two of her local Walmarts, managers at both stores turned her away, citing a nonexistent company policy.
A Houston-area gourmet macaroni and cheese eatery is involved in a trademark battle with fast food behemoth Big Mac because it dared to use the word “mac” in the restaurant’s name.
A jury handed down a $30 million verdict agains gas station chain Sun Mart for leaving their customers a little light at the pump. The Texas Department of Agriculture found in an investigation that the chain was routinely shortchanging customers with improperly calibrated pumps.
While it’s been used overseas for years, Continental Airlines has become the first airline to try out self-boarding — i.e., scanning your own boarding pass as you board a plane — at a U.S. airport.
Poor Ashley, all she wanted was to fly from Houston to Manchester to visit her friend for the weekend. She planned to leave on Thursday, but Continental apparently overbooked a whole mess of flights and could only get her to Detroit the next day. From there Continental planned to send her onto Manchester with Delta, but that didn’t work out either. After spending a night stuck in Detroit, Ashley made it to Atlanta, where Delta figured she would manage to catch one of their many flights to New England. Nope! Instead, things got much, much worse.
Despite its name, Continental Airlines Inc. had always omitted one continent from its destinations — Africa. But that’s going to chance in November 2011 when the airline will begin flying nonstop from its Houston hub to Nigeria.
After being accused of cashing counterfeit money orders and arrested at a Walmart in 2008, a Houston woman has won $9 million in damages in a civil lawsuit against the retailer. 24-year-old Nitra Gipson spent two days in jail…and the money orders turned out to be genuine.
If you’ve traveled enough in your life, you’ve probably made the mistake of leaving something in the airport or on a plane. But have you ever thought of filing a lawsuit against the airline? Or better yet the city in which the airport is located? Well, just like a middle-age, upper-class male version of Norma Rae, there’s a Texas lawyer willing to put his neck on the line for us all.
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.