A new study attempts to determine the businesses that American consumers visit most often. Not surprisingly, the list is dominated by places that sell food; and that McDonald’s was by far the most-visited business in the U.S. [More]
gamestop
GameStop Offers To Ship Out-Of-Stock Item, Doesn’t Mention It Will Take 7-9 Days Instead Of 3
By 1.7.13
Joseph wanted to buy a PSVita, and went to GameStop to see whether they had one available. New or used, didn’t matter. They didn’t have any in stock, but told him that they could order one online for him, and it would arrive in three business days, with free delivery. That was fine by him, until he learned what he had actually bought: a refurbished Vita, yes, but one that would take as long as nine days to ship to his house. [More]
Why Does GameStop Need My ID To Accept A Trade-In?
By 1.3.13
A lot of consumers are concerned — and not without reason — that their personal information is being passed around like bottle of cheap wine around a campfire. At the same time, it feels like more retailers are asking for this sort of information on everything from purchases to returns. [More]
Current & Former GameStop Employees Chime In On Pre-Order Upsells
By 12.21.12
We told you earlier about GameStop customer Robert, who was told he could buy a copy of a newly released video game — but only if he paid $5 toward a pre-order for a different game. Since then, several current and former GameStop employees have written in with their perspectives. [More]
Creepy GameStop Stalks Me, Wants To Talk About My Gift Card Late At Night
By 12.19.12
Michael doesn’t remember registering his gift card with GameStop, and he didn’t associate his cell phone number directly with it. He might have used his PowerUp card to make a purchase using that gift card, but didn’t realize that he was linking them up. Or that GameStop would call him up to pester him about his unspent gift card balance. [More]
I Used To Work At GameStop, Now I'm Never Shopping There Again
By 8.28.12
We often hear from people who vow that they’ll never shop at GameStop again after one last straw of a terrible shopping experience. They’re usually not ex-employees, though. Marisa used to work at GameStop. It was a while ago: before, she claims, staffers were encouraged to sell quite so aggressively. Advanced sales techniques and even exceptionally good interpersonal skills aren’t required for employment at GameStop, or so we hear. Marisa’s experience annoyed even someone who used to spend hours in the store, though. That says something. She’s all irrational and expected staffers to know something about games. [More]
GameStop Goes Above And Beyond — Wait, What?
By 8.14.12
If you’ve ever wondered why we don’t post more pleasant stories about GameStop, it’s because we don’t get many positive stories about the video game retailer. So when one reader wrote in to share the tale of a GameStop that went the extra mile to solve a $500 issue, our ears perked up. [More]
GameStop Sells Me Three Defective Nintendo DSes In A Row, Shrugs
By 6.6.12
AC used to shop at Gamestop a lot, but has vowed not to go back. Why? Somehow, the odds caught up with him and he has ended up with three defective Nintendo DSes in a row, all purchased from the same store. Return a defective one, get another. Return a defective one, get another. Not wanting to continue the cycle, he sent this letter to GameStop more than a week ago. They have not responded. [More]
How Gamestop Lost My Business Over Twenty Bucks
By 4.30.12
The game Brett wanted for his computer is compatible with both Windows and MacOS, in theory. He went to GameStop to buy a physical copy, and learned that he had to buy it as a download instead. They sold him a download code and he went home to get his new game. That’s when he learned that GameStop’s Impulse download platform might sell Mac-compatible games, but the program itself is Windows-only. Brett wants to warn other gamers…and to vent. [More]
California GameStops To Warn Used-Game Buyers That "Free DLC" Isn't Necessarily Free
By 4.10.12
While some experienced buyers of used video games may know that the “free additional content” burst on game’s packaging probably only applied to the original purchase of the game. But as part of a class-action settlement announced earlier today, GameStop stores in California will now alert buyers that any additional downloadable content (aka DLC) will likely have to be purchased separately. [More]
Worst Company In America Round 2: Walmart Vs. GameStop
By 3.23.12
With all other remaining contenders having had their time trying to shoot each other with crossbows or burn each other alive with wildfire in the vast, Worst Company In America Hunger Games arena, Round Two comes to a close with this match-up between two reviled retailers. [More]
Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!
By 3.21.12
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. [More]
Worst Company In America Round One: Netflix Vs. GameStop
By 3.16.12
Everyone else might be thanking God it’s Friday, but not the companies that had to start off their weekend by beating the ever-loving crud out of each other in the Worst Company America Thunderdome. [More]
Here It Is, Your Lineup For Worst Company In America 2012!
By 3.12.12
Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]
Why Do You Need My Eye Color & Height To Let Me Trade In My Old Copy Of Mass Effect?
By 2.21.12
There’s nothing illegal about re-selling your used video games, but some state and local governments have now begun including your old games on the list of items that require buyers to take down detailed information about you in order to track the purchase. [More]
GameStop Employee Sues For Time Spent Being Checked For Stolen Games
By 11.23.11
Considering that so much of the retail theft that occurs each year is a result of sticky-fingered employees, some stores like GameStop have apparently instituted policies that require staffers to be checked for pilfered product when they go to take a break during the workday. But one employee at the video game chain says these breaks cut into the amount of time allotted for mandatory lunch and rest breaks — and he’s suing to get paid for that time. [More]
NewEgg Drops The Ball, Gamestop Saves The Day. Wait: Gamestop?
By 10.6.11
Two months ago, Nathan took advantage of a Newegg promotion for $10 off his pre-order of the collector’s edition of the game Dark Souls, which was released on Tuesday. Ordering ahead and getting a discount: points for planning and for shopping prowess. The day before the game was to be released, Newegg (and other retailers, Nathan later learned) had to cancel their pre-orders because they just didn’t have enough product. This left him without a collector’s edition on release day…unless he could find one in his city, in person. Was such a feat possible? Yes, as it turns out, with some luck and the help of a heroic Gamestop employee. [More]
