Trading in an old video game isn’t that complicated. Once you finally figure out what you did with the box (it’s under the old coffee mug) and get the cat hair off the disc and put the two together, it’s just a matter of bringing it down to your local GameStop and getting your pennies back so you can buy another game. But in one city, GameStop now won’t just collect your old games — they collect your fingerprints along with them, too.
When we compiled our list of “9 Bad Consumers Who Make Things Worse For The Rest Of Us,” apparently there was one customer type we missed: “The Car-Keyer.” That’s what one woman in Nashville has been accused of doing to an employee, supposedly because she was jealous of items that other gamers received. [More]
You might associate GameStop with video game consoles and software for your computer, but the chain is looking ahead. They’re looking toward a future where everyone plays games on the mobile phones in their pockets…and, more importantly, needs somewhere to buy those phones. That means closing around 125 GameStop stores, and adding new shops in other brands that the company owns: Spring Mobile, Simply Mac, and authorized sellers of Cricket Wireless. [More]
When you need a place to stash your money that isn’t a shoebox under the bed, it can be hard to find a good option. Minimum balance requirements, fees for the privilege of having an account…it’s all very complicated, especially if you don’t have a lot of money to deposit. Simplify things by joining the First National Bank of GameStop. [More]
Starting next week, Walmart shoppers looking for something to do with those Batman: Arkham Origins discs they no longer play will have one more option for unloading their used video games, as the nation’s largest retailer aims to likely become the largest purchaser of customers’ old games. [More]
Video games have gotten ridiculously predictable. Not in stories, writing, or mechanics (although sometimes those, too) but in release, pricing, and distribution. When it comes to the big-budget blockbuster console-ready games, by now pretty much every player can recite the pricing timetable by heart.
Let’s get this straight: In no way is robbing a store ever something we would praise. But it does take a certain amount of chutzpah to actually call the location you’re intending to rob and ask employees to set aside the items you’d like to steal later. So in the box labeled “critical thinking skills,” one bad consumer in Nashville would at least get a check mark for thinking something like this might work. Because it did. [More]
The Internet has given new life to a nearly 4-year-old video of a GameStop employee’s screaming, box-tossing, not exactly ethnically sensitive rant, in which he loudly vents about those pesky customers that make his job such a pain in the rear-end. [More]
Back in 2012, Nintendo published a game called Xenoblade Chronicles. It was only sold at GameStop and directly from Nintendo, and they only published a limited number of copies. It was scarce and hard to get hold of until very recently. It was like someone found a hidden warehouse: every GameStop store in the country suddenly had bushels of copies to sell at $90 each. Where did these games come from? [More]
A new study attempts to determine the businesses that American consumers visit most often. Not surprisingly, the list is dominated by places that sell food; and that McDonald’s was by far the most-visited business in the U.S. [More]
Joseph wanted to buy a PSVita, and went to GameStop to see whether they had one available. New or used, didn’t matter. They didn’t have any in stock, but told him that they could order one online for him, and it would arrive in three business days, with free delivery. That was fine by him, until he learned what he had actually bought: a refurbished Vita, yes, but one that would take as long as nine days to ship to his house.
A lot of consumers are concerned — and not without reason — that their personal information is being passed around like bottle of cheap wine around a campfire. At the same time, it feels like more retailers are asking for this sort of information on everything from purchases to returns. [More]
We told you earlier about GameStop customer Robert, who was told he could buy a copy of a newly released video game — but only if he paid $5 toward a pre-order for a different game. Since then, several current and former GameStop employees have written in with their perspectives. [More]
Michael doesn’t remember registering his gift card with GameStop, and he didn’t associate his cell phone number directly with it. He might have used his PowerUp card to make a purchase using that gift card, but didn’t realize that he was linking them up. Or that GameStop would call him up to pester him about his unspent gift card balance.
We often hear from people who vow that they’ll never shop at GameStop again after one last straw of a terrible shopping experience. They’re usually not ex-employees, though. Marisa used to work at GameStop. It was a while ago: before, she claims, staffers were encouraged to sell quite so aggressively. Advanced sales techniques and even exceptionally good interpersonal skills aren’t required for employment at GameStop, or so we hear. Marisa’s experience annoyed even someone who used to spend hours in the store, though. That says something. She’s all irrational and expected staffers to know something about games.
If you’ve ever wondered why we don’t post more pleasant stories about GameStop, it’s because we don’t get many positive stories about the video game retailer. So when one reader wrote in to share the tale of a GameStop that went the extra mile to solve a $500 issue, our ears perked up.