Adam Fagen

Guy Stashed Monkey In His Shirt For Flight To Vegas Instead Of Explaining It’s A Support Animal

Here’s some advice we never thought we’d have to give: if you’re going to bring a monkey on a commercial plane, it’s best to inform the airline you’re traveling with that it’s an emotional support animal, instead of stashing it in your shirt. Because, you know, people might notice. [More]

Rachel

An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey

A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey.  But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]

Frontier Passengers Stuck On Tarmac For 3 Hours Rip Airline For “Worthless” Vouchers

Frontier Passengers Stuck On Tarmac For 3 Hours Rip Airline For “Worthless” Vouchers

Under federal laws, airlines are prohibited from forcing passengers to sit on a plane for more than three hours. Frontier Airlines barely missed that deadline in Philadelphia this week, where passengers say they were stranded on a plane for just under three hours after enduring a series of delays.  [More]

Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures

Lawmaker Questions Airlines, Plane Manufacturers On Cybersecurity Measures

Eight months after a government report found that airplanes with WiFi connections may be vulnerable to cyber attacks and seven months after a hacker claimed to have commandeered a United Airlines flight via the plane’s in-flight entertainment system, one lawmaker wants to know just what airlines are doing to protect their computer systems — and passengers.  [More]

(Releik08)

Lawmaker Urges Airlines To Drop Holiday Baggage Surcharges

With two airlines set to show their bah humbug by increasing baggage fees just in time for the holidays, one lawmaker is asking them to rethink that plan, you know, in the spirit of the season and all.  [More]

TheeErin

Airlines Once Again Introducing Baggage Surcharges For Holiday Travelers

Last year, Spirit Airlines showed passengers that it didn’t quite get the concept that holidays – especially those that fall in late December and early January – are meant to spread cheer and goodwill toward fellow humans, by increasing baggage fees for merry travelers. This year, the budget airline is once again utilizing those surcharges, and this time, it has company in Frontier Airlines.  [More]

Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks

Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks

When putting your belongings in the hands of an airline, you’re taking the risk that those items might not make it to your desired destination – just ask Alaska Airlines’ CEO. Still, what are the chances that the same airline would lose your gear not once, but twice? [More]

Frontier Airlines Claims To Save $1.9M By Eliminating Toll-Free Customer Service Calls

Frontier Airlines Claims To Save $1.9M By Eliminating Toll-Free Customer Service Calls

If you’ve ever run into an issue with your airline of choice, then you probably know one of the preferred ways to reach out to the carrier is through their toll-free customer service phone number. But that’s not the case anymore for Frontier Airlines, which has ditched its 800 number in order to cut costs.  [More]

Frontier Airlines Offering Packages That Bundle A La Carte Extras For One Price

Frontier Airlines Offering Packages That Bundle A La Carte Extras For One Price

Though Frontier Airlines might be known for unbundled flight fares, instead choosing to offer a la carte options like checked and carry-on bags and seats with more legroom as add-ons, the airline is jumping back into the bundling arena with a new option that charges a flat fee for certain extras.

[More]

(Dendroica cerulea)

Delaware Becomes The Only State Without Commercial Air Travel After Frontier Airlines Flies Away

While flying is often the easiest and quickest way for travelers to get from one place to another, the nearly one million residents in Delaware will have to find a different mode of transportation in their home state — unless they want to fly privately. That’s because the state’s lone commercial airline servicer quietly exited the market last week. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

Adam Fagen

Frontier Airlines Strands Passengers At The Gate For 18 Hours

Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually board. [More]

Frontier Airline will raise its checked baggage fees beginning May 1.

Frontier Increasing Checked Baggage Fees By $5 To $10 Starting May 1

A year after Frontier Airlines unveiled an “ultra-low-cost” fare structure including new fees for bags, the airline is once again revising those costs.

[More]

(So Cal Metro)

Frontier’s New Reservation System Proving To Be A Headache For Travelers

There are bound to be a few hiccups when a company changes software for a program that is integral to business. But customers say the transition for Frontier Airlines’ new reservation system has been full of turbulence. [More]

(TheeErin)

Report: Envoy Air, ExpressJet More Likely To Lose Your Bags; Virgin, Frontier Least Likely

Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably.

[More]

(David Transier)

Delta Air Lines Takes Page From Spirit & Frontier, Offers No-Frills Ticketing Option

Is Delta Air Lines gunning for a piece of the bare-bones ticket business other “low-cost” carriers like Frontier and Spirit offer? It sure looks that way after the airline unveiled plans to expand its stripped-down fare option. [More]

You get a pizza, and you get a pizza, and you get a pizza...

Pilot Knows How To Handle Stranded Passengers: Buy Them Pizza

The most we’ve ever received from an airline for being stuck on the tarmac for hours was some water and repeated assurances that we’d be moving shortly. But not so for passengers on one diverted Frontier Airlines flight where the pilot treated everyone on board to free pizza. [More]