When we hear complaints about flights on Frontier Airlines, what we don’t hear is that customers want more of them. Yet the discount airline plans to expand its routes, running twice as many flights by this time next year.

CNN reports (warning: auto-play video at that link) that those new routes have been chosen to overlap territory where large traditional airlines dominate, and give the airline more flights to popular tourist spots in Florida like Fort Myers, Tampa, Miami, and Orlando.

Once all of the planned expansion routes are up and running, only Southwest will have more routes to Florida than Frontier.

More flights, not better service

Low-cost carriers like Frontier are focused on expansion and on flying more people rather than squeezing more revenue out of each one, and the airline does fly planes that are more full on average than other airlines. Only fellow discount carrier Spirit had lower customer satisfaction scores in the last American Customer Satisfaction Index report.

A focus on cost-cutting and high volume can lead to cascading problems, though. The airline failed to cancel flights during a massive snowstorm late last year, stranding passengers at its hub in Denver. Frontier’s pilots released a statement blaming the mess on bad management, specifically, the company’s “misplaced focus on cost-cutting that has placed Frontier near the very bottom of the industry In operational performance and customer satisfaction.”

That quality travel will be available to 90% of air travelers in the continental United States once the airline completes its expansion.

Frontier made a chart of which new cities and routes became available for purchase this week.

City	On sale 7/18	On sale soon for Spring 2018 travel
Albuquerque, NM	Denver	N/A
Atlanta	San Juan, Puerto Rico	Islip, NY
Austin, TX	Ontario, CA., Phoenix, New Orleans, Raleigh/Durham	Charlotte NC; Cincinnati; Columbus, Ohio; San Jose, CA.
Boise, ID		Denver
Buffalo, NY	Fort Myers, FL.; Miami; Orlando, FL.; Tampa, FL.;	Denver
Calgary, Alberta, Canada		Denver
Charlotte	Austin, Islip	Providence, RI
Charleston, SC		Denver
Cedar Rapids, IA	Orlando, FL.
Cancun	Kansas City, MO.; Orlando
Chicago-O’Hare		Islip; Ontario
Cincinnati	Miami	Austin, Jacksonville, FL.; Raleigh/Durham; San Antonio; Seattle
Columbus	Tampa	Austin
Denver	Albuquerque; Oklahoma City, OK; Ontario, CA; Palm Springs, CA; Reno, NV; San Jose, CA	Boise, Idaho; Buffalo; Calgary, Alberta; Charleston; El Paso, Texas; Fargo, ND; Fresno, CA; Grand Rapids, MI; Jackson Hole, WY; Jacksonville, FL; Little Rock, AR; Louisville, KY; Pensacola, FL; Spokane, WA; Tulsa, OK.
Detroit	Miami	Islip
El Paso		Denver
Fargo		Denver
Fresno		Denver
Fort Myers	Buffalo, Colorado Springs, Islip, Kansas City, Nashville, Providence
Grand Rapids	Orlando	Denver
Indianapolis	Tampa
Islip	Fort Myers, Miami, Minneapolis, New Orleans, Tampa, West Palm Beach, FL.	Atlanta, Charlotte, Chicago–O’Hare, Detroit
Jackson Hole		Denver
Jacksonville		Denver, Cincinnati
Kansas City	Cancun**, Fort Myers, Tampa	Raleigh/Durham
Knoxville	Orlando
Las Vegas	Salt Lake City, San Jose
Little Rock		Denver
Louisville		Denver
Miami	Buffalo; Cincinnati; Cleveland; Detroit; Islip; Milwaukee; Providence; San Juan, Puerto Rico; Trenton, NJ.
Minneapolis	Tampa	Islip; Trenton
Buffalo, NY	Fort Myers, FL.; Miami; Orlando, FL.; Tampa, Fla.;	Denver
Milwaukee	Miami; Tampa
Nashville	Fort Myers; Tampa
New Orleans	Austin; Islip; Providence; San Antonio
Oklahoma City	Denver; Orlando	San Diego
Ontario	Austin; Denver	Chicago – O’Hare
Orlando	Buffalo; Cancun**; Cedar Rapids; Grand Rapids; Knoxville; Oklahoma City	San Antonio; Tulsa
Palm Springs	Denver
Pensacola		Denver
Phoenix	Austin, San Antonio
Providence	Fort Myers; Miami; New Orleans; Tampa	Charlotte; Raleigh/Durham
Raleigh/Durham	Raleigh/Durham	Cincinnati; Kansas City; Providence
Reno	Denver
St. Louis	Tampa
Salt Lake City	Las Vegas
San Antonio	New Orleans; Phoenix; San Diego	Cincinnati; Orlando, San Jose
San Diego	San Antonio	Oklahoma City; Tulsa
San Jose	Denver; Las Vegas	Austin; San Antonio
San Juan, Puerto Rico	Atlanta, Miami
Seattle		Cincinnati
Spokane		Denver
Tampa	Buffalo, Colorado Springs, Columbus, Indianapolis, Islip, Kansas City, Milwaukee, Minneapolis, Nashville, Providence, St. Louis
Trenton	Miami	Minneapolis
Tulsa		Denver, Orlando, San Diego
West Palm Beach	Islip

 

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