On Tuesday, we published the story of a woman who ordered a turkey from a Publix supermarket deli for her office’s Thanksgiving celebration, only to discover that her “fully cooked” turkey was cooked, but cold. This was a problem. Her story had a happy ending, but we heard from a Publix employee who confirmed that selling a cold turkey with no warning is wrong…and would lead to trouble for any employee who tried it at our tipster’s store. [More]
follow ups
Hammacher Schlemmer Helps Consumerist Reader With Refund
By 11.25.09
This morning, the general manager of Hammacher Schlemmer saw the post about The Unrefundable Headache Wrap and left his contact info in the comments section. I forwarded it on to Tanya, and she’s just emailed me back with good news. [More]
Radio Shack Employees Say They Can't Force Donations
By 11.24.09 — Updated: 2.4.16
Responding to the post about a customer who thinks Radio Shack forced him to donate a dollar to Livestrong, a couple Radio Shack employees wrote in and said that cashiers lack the ability to force such charges. [More]
Police Drop Theft Charges Against Pub Non-Tippers
By 11.23.09
Police in Bethlehem, Pennsylvania, are withdrawing charges against the two college students who refused to tip at a pub last month, says The Morning Call.
Stardock CEO Takes Responsibility For Broken Game
By 11.23.09
After a reader complained that a computer game he downloaded from Stardock was broken, company president and CEO Brad Wardell refunded the money but said the problem was probably caused by a fan-created patch.
Pizza Hut Says It's Fixed Its Broken Online Coupon System
By 11.23.09
Dave, the guy who get an online Pizza Hut coupon to work, is now an unofficial quality assurance freelancer for the corporation.
Wow, Wendy's Really Does Take It Seriously
By 11.17.09
We’re always making fun of companies who overuse the phrase “taking it seriously,” but it looks like Wendy’s isn’t playing around. An anonymous tipster found a chicken bone in his Wendy’s sandwich, and got taken very seriously when he reported it.
Barnes & Noble Says They'll Accept Gift Cards For Ebooks Before Christmas
By 11.16.09
Apparently Barnes & Noble meant it when they said that they were looking into the gift card issue for ebook purchases. Currently, B&N gift cards can’t be used to buy ebooks, but a new post on one of the company’s blogs says that should change by mid-December.
Ulta District Manager Apologizes For "No Writing Anything Down" Policy
By 11.16.09
Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.
Ally Bank Debits Account Before Customer Verifies That It's Hers
By 11.16.09
Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don’t rely on that verification process to block any activity in the meantime, though. That’s what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank.
Best Buy Says Ian Can Keep His Free Xbox
By 11.9.09
Last month Best Buy gave Ian a free Xbox 360 due to a snafu while handling his extended warranty.
Capital One Activates Payment Protection Plan Thanks To EECB
By 11.7.09
Earlier this week, I posted about a college student who couldn’t get Capital One’s Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company’s executives, they apologized and activated the service.
PerfectPitch Owner Apologizes For DMCA Notice, Explains What Happened
By 11.6.09
Gary Boucherle, the owner of the website and product PerfectPitch, sent us an explanation of why he got Google to remove links to mentions of his product on another person’s blog.
Microsoft Refunds Dog's Purchase, Gives Dog His Own Gamertag
By 11.3.09
Good news, Xbox 360 players! If you’ve got a shopaholic dog who buys Microsoft points as you sleep by chewing on your controller, Microsoft will give you a refund and even get your dog his own profile — at least if the story makes headlines.
David Spade Justifies His Creepy Chris Farley DirecTV Ad
By 10.28.09
It was never in question whether David Spade or Chris Farley’s family approved of this disturbing, Tommy Boy-based DirecTV ad, but just to put a fine point on things, Spade has come out to defend his choice in making the ill-advised tribute to his departed pal.
Smart Choices Campaign Goes Bye-Bye
By 10.26.09
The not-so-convincing marketing campaign Smart Choices, which tried to frame Froot Loops as part of a healthy breakfast, has been snuffed out, Change.org reports.
Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit
By 10.22.09
Even though it most likely wasn’t Amazon’s fault that Lucas’s iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry.
Browns Fan's Case Against EA Dismissed, Will Probably Be Settled
By 10.16.09
It looks like Big Dawg is getting his.
