An Expedia customer in Los Angeles was surprised to find that her New Year’s travel reservation had suddenly been canceled — and, adding insult to injury, a nasty message from an employee on her itinerary. [More]
It’s not uncommon for an airline to partner with hotel chains to earn and/or use rewards points, but now some carriers are looking at the growing sharing economy and seeing potential for rewards partnerships. [More]
While Cuba appears to be welcoming American airlines and tourists with open arms, the island nation is not so forgiving to those who fled the country in recent decades. We’ve already told you about concerns that cruise ship operators had about coming into port with Cuban-born staff on board. Now American Airlines has had to pull some flight attendants from overnight flights to Cuba because they aren’t welcome to stay.
For most of us, we understand that flying means giving up some degree of privacy for a few hours, and probably means sitting next to a complete stranger who chews too loudly and wants to chat. Delta Air Lines is the latest to offer privacy to its better-paying customers with the introduction of “suites.”
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. [More]
Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]
Determining what fees you’ll have to pay when making changes to your United Airlines itinerary is about to get a bit slightly less complicated for MileagePlus members, as the airline recently unveiled it would create one set of fees for changing and canceling flights. [More]
Could Ryanair be the Amazon of air travel? If the company’s executives have their say, the answer is a resounding “yes.” The cheapo European airline is taking steps to reach that goal with plans to launch an accommodation service for the destinations it flies in and out of. [More]
Enduring a flight delay or two is never a fun experience, especially when you’re coming off a nice, relaxing holiday weekend. But the passengers on an Allegiant Airlines flight encountered not one, not two, but three delays after their plane experienced several issues Monday, including one that required the plane to turn around mid-air. [More]
American Airlines Waives Sick Traveler’s $200 Cancellation Fee After He Sends Sweet Note & Family Photos
The next time you need to ask an airline to make an exception for you, think about following the example set by a traveler whose witty letter — complete with photos of his family — convinced American Airlines to waive its $200 cancelation fee. [More]
Part of the flying experience is peering out the window to get a peek at the clouds, blue sky, and whatever city you may be traveling above. One thing you don’t want to see while gazing at the heavens? Something wrong with the engine. [More]
Earlier this week, a United Airlines flight attendant quit her job in dramatic fashion when she deployed the emergency slide and exited the plane without explanation. It might seem like a laughing matter, but not to the airline that has to repay to replace the slide.
We’re no strangers to the idea of one unruly passenger prompting a commercial flight to change course, but who would have ever thought someone could disrupt a flight by doing something so peaceful as yoga and meditation? Folks, it can happen, and it did. [More]
In light of today’s attacks in Belgium, several U.S.-based airlines are waiving their typical rebooking penalties and fees for travelers flying from, to, or through Brussels and several other European cities. [More]