American Airlines apologized and opened an investigation recently after an Illinois family claimed they were kicked off a flight because an attendant thought their service dog was too big. [More]
flights
Expedia Apologizes After Customer Says Employee Left “F—k You” Message In Her Itinerary
By 10.19.16 — Updated: 11.1.16
An Expedia customer in Los Angeles was surprised to find that her New Year’s travel reservation had suddenly been canceled — and, adding insult to injury, a nasty message from an employee on her itinerary. [More]
Some Airlines Now Rewarding Passengers For Using Airbnb
By 10.5.16
It’s not uncommon for an airline to partner with hotel chains to earn and/or use rewards points, but now some carriers are looking at the growing sharing economy and seeing potential for rewards partnerships. [More]
Cuban-American Flight Attendants Not Allowed To Stay Overnight In Country Where They Were Born
By 9.16.16
While Cuba appears to be welcoming American airlines and tourists with open arms, the island nation is not so forgiving to those who fled the country in recent decades. We’ve already told you about concerns that cruise ship operators had about coming into port with Cuban-born staff on board. Now American Airlines has had to pull some flight attendants from overnight flights to Cuba because they aren’t welcome to stay.
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Delta Adding Business Class Suites To Some Planes, Free Meal & Alcohol Service For Honolulu Flights
By 8.16.16
For most of us, we understand that flying means giving up some degree of privacy for a few hours, and probably means sitting next to a complete stranger who chews too loudly and wants to chat. Delta Air Lines is the latest to offer privacy to its better-paying customers with the introduction of “suites.”
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Are More Airline Outages Inevitable? Some Experts Think So
By 8.12.16
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of passengers. But a new report suggests that even more devastating glitches are likely to happen thanks in part to an aging U.S. airline reservation system technology. [More]
Southwest Outage Could Cost Airline As Much As $82 Million
By 8.11.16
Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later described the debacle as a “once-in-a-thousand-year flood,” and now we have some idea of just how much that flood will cost the airline. [More]
United Airlines Revamping Some Fees For MileagePlus Members
By 8.5.16
Determining what fees you’ll have to pay when making changes to your United Airlines itinerary is about to get a bit slightly less complicated for MileagePlus members, as the airline recently unveiled it would create one set of fees for changing and canceling flights. [More]
Man Accused Of Groping Fellow Passenger On Virgin America Flight
By 8.3.16
When it comes to air travel, it seems that every few months a passenger is assaulted by a fellow traveler. This time a woman on a Virgin America flight said her seat mate inappropriately touched her, and then offered to buy drinks to smooth things over. [More]
Southwest Passengers Recall Long Lines, Poor Communication During Massive Glitch
By 7.27.16
A major issue with its technical systems left thousands of Southwest Airlines flights grounded last week, leaving passengers stranded with few options: wait out the glitch or look for alternative means of travel. [More]
JetBlue Buys $3.6B In New Planes; Are Flights To Europe Next?
By 7.26.16
Four months after JetBlue failed to win over Virgin America and gobble up routes in California, the carrier is considering ferrying passengers across the Atlantic instead. [More]
Ryanair Getting Into The Hotel Business?
By 6.10.16
Could Ryanair be the Amazon of air travel? If the company’s executives have their say, the answer is a resounding “yes.” The cheapo European airline is taking steps to reach that goal with plans to launch an accommodation service for the destinations it flies in and out of. [More]
Allegiant Airlines Flight Delayed Three Times
By 5.31.16
Enduring a flight delay or two is never a fun experience, especially when you’re coming off a nice, relaxing holiday weekend. But the passengers on an Allegiant Airlines flight encountered not one, not two, but three delays after their plane experienced several issues Monday, including one that required the plane to turn around mid-air. [More]
American Airlines Waives Sick Traveler’s $200 Cancellation Fee After He Sends Sweet Note & Family Photos
By 5.24.16
The next time you need to ask an airline to make an exception for you, think about following the example set by a traveler whose witty letter — complete with photos of his family — convinced American Airlines to waive its $200 cancelation fee. [More]
Delta Air Lines Flight Makes Emergency Landing After Engine Cover Falls Off
By 5.9.16
Part of the flying experience is peering out the window to get a peek at the clouds, blue sky, and whatever city you may be traveling above. One thing you don’t want to see while gazing at the heavens? Something wrong with the engine. [More]
Unnecessarily Deployed Emergency Slide Could Cost United Airlines As Much As $30,000
By 4.8.16
Earlier this week, a United Airlines flight attendant quit her job in dramatic fashion when she deployed the emergency slide and exited the plane without explanation. It might seem like a laughing matter, but not to the airline that has to repay to replace the slide.
United Airlines Flight Turns Around After Passenger Wouldn’t Stop Doing Yoga
By 3.31.16
We’re no strangers to the idea of one unruly passenger prompting a commercial flight to change course, but who would have ever thought someone could disrupt a flight by doing something so peaceful as yoga and meditation? Folks, it can happen, and it did. [More]
U.S. Airlines Providing Travel Waivers To Some Passengers After Brussels Attack
By 3.22.16
In light of today’s attacks in Belgium, several U.S.-based airlines are waiving their typical rebooking penalties and fees for travelers flying from, to, or through Brussels and several other European cities. [More]
