Well at least they didn’t start a fire. That seems to be the only thing Verizon FiOS didn’t mess up with they did an install for reader janvir. They destroyed our reader’s new flowerbeds, mucked up the mulch, and cut several lines going into their house. Phone, alarm, TV, and internet were all cut. Despite promises to fix it, FiOS was a no-show. Oddly enough, Comcast actually had better customer service than FiOS, coming out and promptly fixing the lines FioS had cut. Here’s Janvir’s complaint letter: [More]
FIOS
One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not
By 4.20.11
Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn’t really experienced any problems with that service, that he’d take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn’t have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. [More]
Verizon FiOS Wants Me Back, But Makes It Extra Difficult
By 2.23.11
Arthur loved the Verizon FiOS service he once had, and wants it back. He’s not as fond of their customer service or their prices, though, and ditched them for Cablevision. He met a salesman who made a great deal happen…and now the vagaries of Verozn’s system mean that if he signs back on with Verizon, the nice salesman will lose credit for the sale to Arthur, and also the commission. What to do? [More]
Verizon Refuses To Believe That They Have Your Router And DVR
By 2.3.11
Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn’t think that he did, and has sent a collection agency after him for the $1800 he supposedly owes. [More]
Guy Tries To Give Up Cable, Wimps Out In Under A Month
By 12.29.10
A Cnet editor and his wife tried to “cut the cord” and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he’s back on the sauce. What a milksop! [More]
FiOS Is Fast Except When You Can't Upload Anything
By 10.26.10
Matt hasn’t been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. [More]
Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post
By 10.15.10
On Wednesday, we shared Mike’s Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon’s Executive Support and Media Relations departments, who we had passed Mike’s story on to in addition to publishing it. [More]
Verizon To Charge You $3.50 To Pay Your Bill
By 10.13.10
Starting October 16, all Verizon Communications landline, FiOS, and DSL customers will have to pay a $3.50 fee if they pay their bills by credit or debit card. (Currently there are no plans to apply to same to wireless customers). The only way to get around it is to sign up for auto-billing. Verizon says the new fee is because they have a new vendor for processing credit and debit transactions, and they’re passing on the lack of savings to you. [More]
Man Wants Verizon FiOS, Keeps Getting Credit Score Dinged Instead
By 9.15.10
Todd’s subject line to us was, “Verizon FiOS hates me,” and maybe he’s right. Each time he tries to sign up for their package deal, they check his credit score, proceed with the sign-up process, then cancel everything at the last minute due to a “technical glitch.” They say he can try a third time if he wants. [More]
FiOS Demands $500 Deposit For Transferring Service, $500 To Cancel Transfer
By 8.24.10
Consumerist reader Beth is a telecommuter who needs something more than the standard residential internet connection. So she decided to spring for the business-grade line for the apartment she shares with her boyfriend. However, since their TV has nothing to do with her business, they opted to keep the cable service on their residential account. I probably don’t need to tell you that trouble ensued. [More]
Reader Gets $40 Per Month Knocked Off FiOS Bill
By 8.19.10
Reader Shelve says he was able to get Verizon to give him $40 per month off his FiOS bill. How? [More]
Verizon Offering Trials Of FiOS With No Cancellation Fee, Cheaper No-Term Contract Bundles
By 6.21.10
Even though Verizon might have throttled back on expanding its FiOS network to new areas, the company still needs to make sure the networks it’s spent millions installing start making money. That’s why the telecom biggie has made two moves to attract reluctant consumers. [More]
Verizon Won't Install FiOS Until You Email The CEO
By 4.24.10
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you’ve ever been told that your whole apartment complex can get cable/FiOS/whatever, but you can’t because you are special and not allowed to be happy. You’d be surprised at how many letters we get from people who have this problem. One such person, Andrew, Consumerist Reader, decided to email the CEO. [More]
Hey Boston, You Want FiOS? Too Bad
By 3.29.10
If you live in the city of Boston, those “FiOS Guy” commercials are about close as you’re going to get to Verizon’s fiber-optic cable/phone/internet service in the foreseeable future. [More]
FiOS: Lock In A $20 Per Month Price Increase With A Two Year Contract! Huh?
By 2.17.10
Our buddies over at the CR Money Blog noticed something odd about a new offer from Verizon. You can get FiOS for $89.00 for a year! Sounds good, until you realize that the prices goes up after 12 months– but the contract doesn’t end for another year. [More]
Verizon Tried A TV Service Bait-And-Switch On My Parents
By 1.6.10
Corey, who is trying to help his Brooklyn parents improve their TV setup, feels his folks were baited and switched by Verizon, displaying a cheap deal on its site that went away after he entered his parents’ address. [More]
Verizon FiOS Customer Service Thinks You, A Human, Are Voicemail
By 12.4.09
Verizon’s customer service is operated by robots. Apparently, these robots are not too skilled at determining whether or not you are also a robot. This might be useful to know during the upcoming robot apocalypse (see this educational film about the subject,) but for reader Carlos it had no practical application. [More]
