Just like airlines, hotels charge customers an array of fees for everything from WiFi access, minibar usage, premium coffee, and other little extras. Instead of surprising guests with these costs when they check in (or, even worse, when they go to pay their bill at checkout), one hotel company is experimenting with packages of add-ons that customers can select when they check in. [More]
If you’ve got a tween who’s preparing to fly alone on United Airlines, you might end up paying a fee you weren’t prepared for: United Airlines has quietly expanded the age range of children who have to use a $150 service when flying without an accompanying adult, raising it from an upper limit of age 12 to age 15.
Diners may choose to use the mobile app from their favorite fast food joint for a number of reasons: to easily customize their meal, to ensure they don’t have to wait in long lines to order, or to get in and out of the joint in a flash. One thing these customers likely don’t count on is having the charges for a month’s worth of app orders cleared on the same day, resulting in an overdrawn bank account through no fault of their own. [More]
While it seems like the major players in the travel industry are constantly coming up with new ways to charge customers more money, travelers flying on United Airlines can say good-bye to at least one fee: the carrier announced it’ll no longer charge a hardship refund fee of $50.
You know what the best thing is about mobile phones? Countless fees! Wait, no, that’s the worst thing, sorry. My mistake. But Verizon seems to have the same confusion, because the nation’s largest-by-far wireless provider is now adding even more fees onto their customers’ bills, because they can.
Last year, Spirit Airlines showed passengers that it didn’t quite get the concept that holidays – especially those that fall in late December and early January – are meant to spread cheer and goodwill toward fellow humans, by increasing baggage fees for merry travelers. This year, the budget airline is once again utilizing those surcharges, and this time, it has company in Frontier Airlines. [More]
The thousands of unbanked consumers who rely on prepaid RushCards but have been unable to access their funds because of a technical glitch, may receive compensation for the issue. [More]
For the better part of two weeks, thousands of unbanked consumers who rely on prepaid RushCards have been unable to access their funds because of a technical glitch. While the company run by Russell Simmons continues to fix the issue, consumer advocates are pointing at the incident as evidence that federal regulators need to do more to protect prepaid cardholders. [More]
We’ve all been there: you’re waiting for a package, you check the tracking, and it says they tried to deliver. Except you’ve been paying attention the whole time, and no knock has ever come. When it’s just one resident, that really stinks. When it’s a whole bunch of packages being delivered on government contracts, though, it’s lawsuit time. [More]
Since April 2014, Uber passengers taking rides in the U.S. and Canada have paid a flat $1 “Safe Rides” fee, something the company said would go toward funding background checks, regular motor vehicle checks, driver safety education, and insurance. Depending on where you live, however, that fee could increase soon.
It’s no secret that airlines have increased their fees and shrunk the size of their seats over the years in an attempt to maximize revenue. While those extra costs and seat sizes are generally available through the carrier’s website, a federal panel thinks that information would better serve passengers if it were readily available during the ticket purchasing process. [More]
With millions of young adults heading off to college this month, federal regulators are reminding those consumers to do their homework. Okay, not that homework, but the kind related to researching college-sponsored bank accounts. [More]
Five months after the Consumer Financial Protection Bureau warned that pension advance loans could be the new payday loan – leaving consumers who are already struggling to make ends meet in dire financial situations – the agency announced it had teamed up with the state of New York to shut down two companies that allegedly deceived retirees about the risks and costs associated with the loan products. [More]
Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders. [More]
Though Frontier Airlines might be known for unbundled flight fares, instead choosing to offer a la carte options like checked and carry-on bags and seats with more legroom as add-ons, the airline is jumping back into the bundling arena with a new option that charges a flat fee for certain extras.