photo: RushCard

After RushCard Fiasco, Consumer Advocates Urge More Oversight Of Prepaid Cards

For the better part of two weeks, thousands of unbanked consumers who rely on prepaid RushCards have been unable to access their funds because of a technical glitch. While the company run by Russell Simmons continues to fix the issue, consumer advocates are pointing at the incident as evidence that federal regulators need to do more to protect prepaid cardholders.  [More]

UPS Agrees To Pay $4.2M To Resolve False Delivery Claims With 17 States

UPS Agrees To Pay $4.2M To Resolve False Delivery Claims With 17 States

We’ve all been there: you’re waiting for a package, you check the tracking, and it says they tried to deliver. Except you’ve been paying attention the whole time, and no knock has ever come. When it’s just one resident, that really stinks. When it’s a whole bunch of packages being delivered on government contracts, though, it’s lawsuit time. [More]

Expedia Launches “Upgrade Options” Tool To Show Airlines’ Hidden Fees

Expedia Launches “Upgrade Options” Tool To Show Airlines’ Hidden Fees

While most consumers know that airlines tack on fees for checked baggage, more leg room, and reservation changes, among other things, it can be difficult to gauge how much those “extras” will add up to when booking your trip on a third-party site. In an effort to be more upfront with customers, Expedia says it will now disclose airline fees right on its website.  [More]

(photo: RushCard)

Technical Glitch Locked Customers Out Of Prepaid RushCard System For The Past Week

While prepaid credit cards can serve as a lifeline for millions of unbanked Americans in need of an alternative to traditional banking, Russell Simmons’ RushCard recently left thousands of consumers stranded without their funds because of a technical glitch.  [More]

Uber’s “Safe Rides” Fee Now Varies Depending On Where You Live

Uber’s “Safe Rides” Fee Now Varies Depending On Where You Live

Since April 2014, Uber passengers taking rides in the U.S. and Canada have paid a flat $1 “Safe Rides” fee, something the company said would go toward funding background checks, regular motor vehicle checks, driver safety education, and insurance. Depending on where you live, however, that fee could increase soon.

[More]

Federal Advisory Panel Recommends Clearer Disclosure Of Airline, Hotel Resort Fees

Federal Advisory Panel Recommends Clearer Disclosure Of Airline, Hotel Resort Fees

It’s no secret that airlines have increased their fees and shrunk the size of their seats over the years in an attempt to maximize revenue. While those extra costs and seat sizes are generally available through the carrier’s website, a federal panel thinks that information would better serve passengers if it were readily available during the ticket purchasing process. [More]

College-Bound Students Should Shop Around For Bank Accounts

College-Bound Students Should Shop Around For Bank Accounts

With millions of young adults heading off to college this month, federal regulators are reminding those consumers to do their homework. Okay, not that homework, but the kind related to researching college-sponsored bank accounts. [More]

Regulators Sue Pension Advance Companies Over Deceptive Marketing Of Loans

Regulators Sue Pension Advance Companies Over Deceptive Marketing Of Loans

Five months after the Consumer Financial Protection Bureau warned that pension advance loans could be the new payday loan – leaving consumers who are already struggling to make ends meet in dire financial situations – the agency announced it had teamed up with the state of New York to shut down two companies that allegedly deceived retirees about the risks and costs associated with the loan products. [More]

Citi To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holders

Citi To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holders

Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders. [More]

Frontier Airlines Offering Packages That Bundle A La Carte Extras For One Price

Frontier Airlines Offering Packages That Bundle A La Carte Extras For One Price

Though Frontier Airlines might be known for unbundled flight fares, instead choosing to offer a la carte options like checked and carry-on bags and seats with more legroom as add-ons, the airline is jumping back into the bundling arena with a new option that charges a flat fee for certain extras.

[More]

United Airlines CEO: Checked Bag Fees Are Here To Stay, Just Part Of Doing Business

United Airlines CEO: Checked Bag Fees Are Here To Stay, Just Part Of Doing Business

Despite Southwest Airlines’ recent admission that charging for bags would be a financially irresponsible policy change, it doesn’t appear that other airlines feel the same way. [More]

Southwest Airlines Has No Plans To Start Charging For Checked Bags

Southwest Airlines Has No Plans To Start Charging For Checked Bags

Less than a month after JetBlue said goodbye to free checked bags, Southwest Airlines has made it clear it won’t be going down the same path. [More]

(frankieleon)

Senator Pushes FAA To Require That Airlines Drop Seat Change Fees For Parents

Nowadays, airlines charge a fee for just about everything – even when it comes to travelers trying to ensure they’re seated next to their children. But that extra cost could be a thing of the past if one legislator has anything to do about it.

[More]

Pennsylvania Man Charged With Racketeering Related To Massive Payday Loan Scheme

Pennsylvania Man Charged With Racketeering Related To Massive Payday Loan Scheme

A life of stealing started with the snatching of a candy bar and transformed into an illegal multi-million dollar online payday lending scheme that allegedly defrauded thousands of people. At least that’s what federal prosecutors say led to charges against a Pennsylvania man recently. [More]

Aaron Poffenberger

Dept. Of Education Proposes Rules To Govern College Prepaid Credit & Debit Cards

College students’ federal aid has increasingly been put at risk by the cozy relationship between institutions of higher education and credit card issuers over the years. While consumer advocates and legislators have debated whether or not products like student IDs that double as credit or debit cards provide an actual benefit to students or if they’re just a way for schools and banks to rake in the big bucks, the Department of Education finally took steps today to ensure students are afforded proper protections from excess fees and other harmful practices with the proposal of regulations targeting the college debit and prepaid card marketplace. [More]

(matthrono)

Banks Continue To Improve Consumer Safeguards, But Progress Isn’t Coming Fast Enough

Opening a checking account with a bank is a rite of passage of sorts for many consumers, but the plethora of small-print disclosures, fees and other services are enough to confuse even the most seasoned account holder. While banks attempted to simplify their practices over the years, a new Pew Charitable Trusts report shows that some banks – and regulators – have a long way to go before they’re truly doing everything they can to protect consumers. [More]