Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
errors
Frontier Airlines Insists Man Who Missed Flight Was On Plane
By 3.28.08
This E-Zip Comfort Electric Bike Cannot Be Purchased Anywhere
By 3.22.08
An affordable electric bike that can go 18 mph for over 20 miles, but isn’t sold online or in stores? Detroit, you clever fox, you’ve done it again!
Amazon Offers Mail-In "Instant Rebate"
By 3.21.08
Two days ago, Shawn bought a video card from Amazon and was surprised when the advertised “Instant Rebate” 
wasn’t applied to his shopping cart. Turns out, it’s a mail-in rebate, sorry for the confusion. Unfortunately Amazon still hasn’t corrected the error as of the timestamp on this post, despite assuring him two days ago that they’d remove the icon. Remember to always click the “Rebate” link to see the actual details of the offer—it’s not listed on the main product page, and mistakes happen.
Best Buy Charges $2 Premium For Inferior Open-Box Mouse
By 3.21.08
The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else’s hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming “But it’s policy!”
Bank of America Sends You 64 Identical Letters
By 3.18.08
Reader Ted writes:
Love your website. I’ve been a fan for quite a while. I finally have a story of my own to add. A couple of weeks ago I called BofA to cancel the Automatic Payment Plan on my BofA Visa. I was taking advantage of a 0% balance transfer offer. The autopay plan would have paid off the entire balance in full at the end of the month. Today I received 64 individual and identical letters from BofA confirming the change to my account.
Bennigan's Decides To Tip Itself $5
By 3.11.08
A little tale to remind you to keep an eye on your credit card statements from reader Rebecca. What you’re charged may not always be what you signed.
I was recently at the Bennigan’s on Route 22 in New Jersey for dinner with some friends. I had never been to this particular Bennigan’s but my friends had warned me that the service was extremely bad their last visit. I enjoy Bennigan’s the most out of the fast food chains and it was the closest one so we decided to give it a shot anyways.
"I Lost My Deposit Slip, And PNC Says There's No Record Of My Deposit"
By 3.8.08
Nicholas wrote in with a scary problem: his paycheck, which he deposited at his local branch of PNC on Saturday, never showed up in his bank account. The teller seemed to have difficulty processing the deposit, but the slip he gave to Nicholas showed the check had been processed.
Free Advice For RadioShack: Lock The Front Door Before Smoking Up
By 3.6.08
Charlie writes:
Yesterday I did the unthinkable. I went to Radio Shack.
Verizon Customer Service Number Rings A Phone Sex Line
By 3.4.08
I called that 866 number, and there was a 15 second recording about ‘men and women chatting worldwide’ that gave an 800 number and then hung up the call automatically. If you call the 800 number that’s spoken by that recorded message, you are greeted as a ‘sexy guy’, and then the menu system proceeds to tell you about horny women that want to talk to you.
Dear Sprint: "Die In A Fire"
By 2.25.08
Sprint. Hilary’s boyfriend wanted one phone. You signed him up for, like, a bazillon and took all of his money, plus an extra $400 from his bank account.
ProFlowers Freezes Over $100 By "Verifying" Customer's Card
By 2.20.08
Anne tried to send some flowers to her stepmom last week, but changed her mind after she saw the final price, which at $64 was too much for her budget (the tulips she picked out were listed at $29.99, but all the additional fees doubled the price).
Target Sells Most Complicated Napkin Holder Ever
By 2.18.08
Found this yesterday while at a Target in Troy, MI. Apparently this napkin holder has more features than most. (see description) apologies for the fuzzy photo.
The description reads: “Three yellow bow-tie sprinkler heads and 2 15′ lengths of garden hose. Each sprinkler covers up to a 24′ diameter. Attach to standard garden hose. Portable. Rain like spray.”
When Someone With Your 15 Year Old Disconnected Phone Number Orders FiOS, You Get The Bill
By 2.15.08
Reader Joan once had a phone number. 15 years ago, she disconnected it. Now she’s being charged for someone else’s FiOS and she’s not happy about it. For the past 6 months she has called Verizon to ask that the error be fixed and each month she’s been told that the stranger’s FiOS has been removed from her bill and that she’ll be credited for the error. It hasn’t actually happened yet.
Fish Labeled As Steak
By 2.11.08
That is some lean beef right there. Reader Sam shares this picture of pieces of fish a Ralphs grocery store in Los Angeles mistakingly labeled as boneless chuck steak. This genetically modified food craze has gotten well out of hand. At least it’s “farm raised.”
When Zombie Utility Bills Attack! 4 Years Later, You Owe $696.51
By 2.11.08
Here’s one for all the Florida lawyers out there who read this blog. (We know you exist!) When reader Matt moved 4 years ago, he transferred the utilities at his college apartment to one of his roommates. Now, 4 years later, the utility company says that the account was never transferred and that Matt owes $696.51 because his deadbeat roommates never paid the bill after he left.
Best Buy: Name Your Own Price For This DVD
By 2.11.08
Reader Jared says:I was at Best Buy looking for ‘The Fountain’ on DVD. I found three copies in the drama section, and three different prices. No tricks here, no collector’s / special editions. Just the standard widescreen version at name-your-own-price. Guess they’re trying to emulate Radiohead?
USAA Customer? Make Sure Your Checks Haven't Been Cashed Twice
By 2.8.08
This morning, Mary logged onto her USAA bank account to check her balance and was surprised to find that her rent check had been cashed twice while she was asleep. She was eventually able to get through to a human and get the problem addressed, but it wasn’t easy. And she may not have been the only one affected.
Domino's Monday-Wednesday Coupons "Aren't Valid On Tuesday"
By 2.5.08
M: “No, it’s not. I just got it today.”
