Gee, someone wasn’t thinking too clearly when they were designing High School Musical 2 themed panties for Disney. Sold in the UK, one pair of panties in a package of 5 read “Dive In” — a reference to a scene from the popular musical.
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Microsoft Charges You $50 For Two Months Of XBOX Live
By 8.18.08
XBOX Live member ForceTrainer says that after he forgot to update his credit card information, Microsoft shut down his XBOX Live account. He was fine with this, but when he tried to update his info, pay his balance, and convert his account to silver, Microsoft demanded he pay an entire year’s fee to settle the two months he was delinquent.
What To Do When Citibank Charges You Interest On A Zero Balance
By 8.15.08
A Consumerist reader was surprised to find that Citibank had applied a finance charge on a zero balance account. She did what every good Consumerist should do: prepared her evidence, jumped quickly ahead to a live person on the Customer Service side, and resolved the issue. Here’s what happened:
Rebate Company Sends Your Check To The Wrong Person, Tells You To Collect The Money
By 8.11.08
Reader Mike says that he contacted a rebate company after not receiving his check, only to find out that the company had issued a check to someone else — and then suggested he contact that person and “discuss the matter of your rebate being deposited in his account.” Um… what?
Delta Wants $300 In Fees On A $306 Ticket
By 7.31.08
When reader Anayah booked a ticket for her little sister to come visit her in New York, she specifically asked Delta if there would be a fee for an unaccompanied minor. They told her (twice) that since her sister was 14, there would be no fee. When Anayah’s family got to the gate Delta informed them that there would be a charge of $100 each way. Anayah’s mother could not afford to pay this fee and, since Delta would not allow Anayah to pay the fee in person at the ticket counter in New York, there would be an additional charge of $100 to pay by phone. The confusion caused her sister to miss her flight, and now Delta wants another fee to rebook her.
Kum' N Go Accidentally Gives You Diesel, Makes Your Gasoline Car Sad
By 7.24.08
Reader James said that a trucker dumped diesel fuel in the wrong tank at a distribution center, and this caused a bit of a problem because (as you might imagine) gasoline cars won’t run on diesel. The gas station in question, Kum ‘N Go, is compensating James for his mechanic’s bills, but he wanted to let other drivers know what to do if this happens to them.
Getting Internet From AT&T Is Almost Impossible If Your Address Is 914½ Whatever Street
By 7.24.08
We’ve seen a few addresses that have fractions in our time on this planet, but we never stopped to think about what it was like to try to order internet at one of these locations. Turns out, its about as annoying as you think it would be. Meet Michael. His address is 914½. This problematic little fraction causes AT&T to completely freak out for two months.
Help! Macy's Gave Us An "Invalid" $120 Gift Card
By 7.21.08
Nate and Ashley got some duplicate gifts from Macy’s and attempted to exchange them for store credit. The trouble is, when they tried to spend the gift card they’d be given — they found out that it had never been validated. They’re pretty much resigned to the fact that they’re not getting the $120 in store credit back, but they’d like to let Macy’s know that they were treated very rudely by several employees.
Microsoft Left A Sheet Of Stickers Inside My XBOX 360
By 7.21.08
Of all the good places to store a sheet of stickers, “inside someone else’s refurbished XBOX 360” is fairly low on the list. Maybe even at the very bottom. Unfortunately for reader Nick, Microsoft appears to be using his XBOX as sticker storage. Read Nick’s letter inside.
Starbucks Charged Me Extra For The Vanilla In My "Vanilla Latte"
By 7.18.08
Let’s say, hypothetically, that a regular latte at Starbucks costs $2.65. Let’s say that there’s a separate menu item posted called “Vanilla Latte” and it costs $2.95. Let’s also say that a regular latte with “syrup” (vanilla, for example) is $2.65 plus $0.30, or $2.95. Why then does a “Vanilla Latte” cost reader Jayne $3.25?
Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness
By 7.10.08
It’s sure to be a pain in the butt if you accidentally switch two of your payments — but we’d always assumed that companies like AT&T and Dell wouldn’t cash checks that were not even made out to them. We we wrong!
English Speaking Contractors Save A Little Extra At This Home Depot
By 7.9.08
Reader Curt saw this sign at Home Depot. He writes:
EECB Scores Direct Hit On United Heathcare, Corrects $700 Billing Error
By 7.8.08
Nick was tired of getting the run around from his insurance company, part of United Heathcare, over frequent (and pricey) billing errors.
Geek Squad Backs Up Your Desktop Shortcut Instead Of Your Data
By 7.2.08
Reader Mike consulted Best Buy about removing a Trojan that was infecting his computer. They suggested that he buy an external hard drive, pay Best Buy to back up his data, and use his computer’s restore disc. Mike agreed. 5 days later he got his computer and his external hard drive back — mostly empty, except for the shortcut to the folder where the data was stored. None of the files within the folder had actually been transferred.
Help! JetBlue Let Me Get On The Wrong Plane!
By 7.2.08
All our lives we’d been walking around with the mistaken impression that when they scanned your boarding pass at the gate, they were making sure you were getting on the right plane. We assumed this for two reasons: 1) Because an airport isn’t like a movie theater, where you can buy a ticket for a G-rated movie and go see “Killer Naked Women From Planet Sex And Violence.” 2) To prevent people from accidentally ending up in New York when they were trying to get to Long Beach, CA.
Dear Comcast: It's Been 3 Months, Stop Incorrectly Billing Me $320 A Month For Cable
By 7.1.08
Christopher made the mistake of calling Comcast to order a baseball package and now he’s been stuck with an outrageously high (and incorrect) bill. Every month. For 3 months. He calls and calls and they tell him it’s fixed and it never is…
Listen Time Warner, The 60-Year-Old English Teacher Didn't Order $1,400 Of Porn
By 6.21.08
Time Warner wants reader Nancy, a 60-year-old English teacher, to pay $1,400 for ordering porn—including 17 flicks supposedly viewed on a single day. Nancy didn’t order the porn, and has no clue how the charges were associated with her cable box, but one useless Time Warner representative suggested: “maybe your dog ordered them.”
Bloomingdale's Sends You To A "Collection Agency" Over $5.00
By 5.28.08
Reader Haven accidentally underpaid a Bloomingdale’s credit card bill by $5, and so it was off to the collection agency…
