Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
If you’re having a problem with Buy.com and regular customer service can’t or won’t help you, here’s a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:
If you’ve got a problem with Time Warner Cable…
Here’s the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, “I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic.”
Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV:
Here is the full contact information for 18…
SLOT B: email@example.com
Here are 16 email addresses to load into your EECB should you feel the need to launch one at cable company Charter Communications.
If you have a problem with anything in the galaxy of Disney products and regular customer service doesn’t help you, and a supervisor won’t help you, here are 45 high-ranking email addresses to sent your well-crafted, sensible complaint letter to, what we here at Consumerist call the “EECB” or “executive email carpet bomb.”
In case your efforts to deal with Office Max customer service fail, and you’ve escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB.
I’ve always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here’s the contact info for their CEO Andy Taylor.
Only use this contact info if you can’t get help from the store and the regular customer service line isn’t doing it for ya.
If you have a problem with DISH and regular customer service isn’t working, try these folks:
If you have an unresolved Norton/Symantec complaint and regular customer service doesn’t help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don’t forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here’s a template to follow. And if you want a real anti-virus program that won’t hose up your computer, try NOD32. Now here’s the complete executive contact list…
If you have a problem with your Wells Fargo-issued credit card and regular customer service isn’t helping you, you might want to try one of the 96 people whose phone numbers we have posted inside. Just like with tier 1 customer service, you want to be polite, professional, and able to calmly tell them exactly what you want in a sentence or two. This primer on using executive customer service should help too. Time to put that stagecoach on turbo!
firstname.lastname@example.org – John Ruggerio – VP Sales
Here is the official box where they want you to send complaints…
Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn’t bounce back, plus some more we found recently.