Passengers set to fly in and out of New York’s LaGuardia and John F. Kennedy airports tonight and tomorrow no longer need to brace for travel disruptions related to a planned strike by contracted security workers, baggage handlers and wheelchair attendants, after the employees reached an agreement with their security services provider. [More]
delta air lines
Baggage Handlers, Security Workers Set To Strike At New York Airports, Could Disrupt Travel
By 7.21.15
The fight for higher wages could disrupt travel for Delta Air Lines and United Airlines passengers flying in and out of New York’s two largest airports starting Wednesday night, as a union representing some security workers, baggage handlers and wheelchair attendants approved a strike. [More]
Delta, American, United & Southwest Face Passenger Lawsuits Over Alleged Collusion For Higher Airfares
By 7.7.15
Following news that the Department of Justice opened an investigation into alleged collusion between major airlines to keep ticket prices high, it was only a matter of time before consumers began filing lawsuit against the major U.S. carriers. [More]
All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One
By 6.29.15
Update: In March 2016, American announced that it was phasing out the hold option and transitioning to the 24-hour cancellation window option.
Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]
Delta, Southwest Flights Nearly Collide On Chicago Runway, FAA Investigating
By 6.18.15
The Federal Aviation Administration opened an investigation into a near collision between two planes taking off from Chicago’s Midway Airport at the same time earlier this week. [More]
Does Booking Direct With The Airline Actually Offer You The Lowest Price?
By 6.8.15
It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]
Delta, Southwest Revamping Boarding Processes To Keep Flights On Time This Summer
By 6.2.15
When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes. [More]
Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones
By 6.1.15
As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]
Group Of Travel Sites Claim Delta Air Lines Has Cut Them Off From Using Its Data
By 5.20.15
Travelers often turn to travel websites to search for the cheapest fares and quickest flights out there, but a group of more than a dozen sites now says Delta Air Lines has shut them out, and is keeping its data to itself. [More]
Delta Passengers Get Free Pizza After Plane Cabin Fills With Smoke During Flight
By 5.8.15
It can’t be fun to be flying miles above the Earth and then have the plane cabin fill up with smoke. But passengers on a Delta Air Lines flight who had to sit through a bit of a scare until when one of their plane’s engines reportedly went out at least got free pizza when the plane landed to soothe any frayed nerves. [More]
Delta Employees Will Probably Be Dressed Better Than You With Plan For New Designer Uniforms
By 5.1.15
Maybe you think of yourself as a snappy dresser. Maybe you prefer to wear housepants on a regular basis. I’m not here to judge, only to report that someday in the nearish future, most Delta Air Lines employees will have an automatic advantage over us less fashion fortunate, with designer Zac Posen on board to pull together new uniforms for all workers. [More]
Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores
By 4.20.15
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
Delta Cutting Some International Flights Later This Year
By 4.16.15
If you were planning to fly Delta Air Lines for an overseas trip this holiday season, you might want to start making other plans. The airline aims to cut its international flights by about 3% during the last three months of 2015. [More]
Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey
By 4.13.15
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
Delta Air Lines Regional Jet Collides With Terminal Wall At Detroit Airport, Delay Ensues
By 4.8.15
Backing up a plane is a lot more complicated that reversing out of your driveway, but pilots generally do it without too much trouble (and with the help of an airplane tug). But this everyday occurrence went awry today for a Delta-operated regional jet in Detroit.
[More]
Delta Makes 20-Minute Bag Guarantee Permanent, But Still Severely Limited
By 4.6.15
Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]
Delta Letting Some Customers Pay To Track Their Pets’ Whereabouts During Cargo Transport
By 3.31.15
Generally it’s pretty easy to keep tabs on your loved ones when traveling, that is unless they have four legs and can’t fit under the airline seat in front of you. In that case, you’re left to worry about whether or not they made it from the drop-off area at the airport to the plane’s cargo hold before the flight. In an attempt to ease some of the worries passengers face when traveling with their beloved pets, Delta Air Lines has introduced a GPS pet-tracking device. [More]
Delta Testing 20-Minute Guarantee On Checked Bags For Frequent Fliers. What’s The Catch?
By 2.20.15
If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]
