A lawsuit that stretches back to all the way to 2009 and the early days of baggage fees accusing Delta Air Lines and AirTran of colluding to implement their original fees for passengers’ first checked bags has finally achieved class-action certification. [More]
Delta Air Lines passengers may have been a bit confused last night, when their flight landed at the wrong airport in South Dakota. The National Transportation Safety Board is now investigating to figure out how the heck that happened. [More]
For years, regional airlines, government agencies, and pilot groups have warned that new regulations, higher costs of school, and lower salaries had led to a shortage of pilots that could affect the number of flights smaller carriers are able to offer. It now appears that this scarcity of youngsters hoping to someday take flight could result in airlines beginning to run out of pilot in as few as three years. [More]
If you’ve been stuck waiting for your bags at an airport luggage carousel in recent years, you’ve probably overheard someone grouse — or maybe done a bit of grousing yourself — that “I paid these guys extra to check my bags; the least they could do is not make me stand around like a fool for an hour.” In an effort to cut down on said grousing, Delta has quietly launched a limited-time test of a 20-minute guarantee for baggage delivery for its SkyMiles members, though there are so many conditions that it may be an empty promise. [More]
It’s one thing to have a mile-high cocktail, but it’s an entirely another to get to the point where you’re kicking and screaming at the flight crew. Los Angeles airport police say they arrested an intoxicated Delta Air Lines passenger after she allegedly became “belligerent” toward the crew during a flight.
There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that.
Expanding on an earlier deal that had Starbucks name-brand coffee served on certain West Coast shuttle routes and flights from New York’s JFK to California, Delta Air Lines says it will now be serving Starbucks coffee on all its flights, which is about 5,000 flights daily.
In what can only be akin to walking out the front door and realizing you locked your keys and the baby inside, the pilot of a Delta Air Lines flight found himself in a spot of trouble after the cockpit door locked behind him, forcing the first officer to make an emergency landing.
There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]
If you’ve ever worked at a large, profitable company that spends billions of dollars a year, you’ve probably thought about how easily one (but certainly not you!) could sneak fake charges through the system without anyone even noticing. And for nearly 10 years, an employee at Northwest (and then Delta) managed to make that daydream a reality, allegedly siphoning off $22 million through bogus invoices. [More]
Do you trust Delta Air Lines? It won’t really matter if the carrier succeeds in convincing the U.S. Patent and Trademark Office to approve Delta’s application for a trademark on that term. [More]
In what we assume is a mere coincidence and not an instance of corporate hooliganism, someone at Delta Air Lines managed to snap the head off the golf club of a golf pro whose clubs happened to be in a bag branded by Southwest Airlines. [More]
Friends with benefits twosome Delta and Virgin Atlantic have been linked since December of last year, and now it seems the duo is ready to make its debut as an official couple: The airlines will start passenger-sharing in July, which is akin to holding hands in public instead of just coming over late at night to “hang out.” [More]
Although both sides were playing coy as recently as a week ago, those with their eyes on the sky business saw this Delta Air Lines/Virgin Atlantic hook-up coming. And as of this morning, they’ve done it — those crazy kids have done it: Delta purchased a 49% stake in Virgin Atlantic for a cool $360 million, creating a new joint venture between the two companies. [More]
Singapore Airlines is in the mood to shed a little weight in the form of its 49% stake in Virgin Atlantic, and it seems Delta Air Lines is among the suitors lining up to try to talk the company into handing that nice little slice over. Whoever gets this hunk of the company will gain access to some pretty sweet slots at London’s Heathrow airport. [More]
Not wanting to become the Dave Carroll of the classical music world, solo cellist Lynn Harrell purchases a second seat for his cello when they travel together. This should keep everyone happy. The airline sells an extra seat to a very quiet and compliant passenger, and Harrell racks up extra frequent flyer miles that he can put toward future travel for his cello. Delta isn’t happy, though: they’ve kicked him out of their frequent-flyer program and banned him from it forever. His crime? Accruing the frequent-flyer miles that the airline granted to his cello.
Call her a hurricane or call her a superstorm, but weather phenomenon Sandy is responsible for either stranding a lot of passengers away from home or keeping them from their destinations elsewhere. There’s some relief in sight after three days of flight cancellations, as two New York-area airports, John F. Kennedy and Newark Liberty, have reopened for some flights. [More]