Same-day delivery for online orders is a hot trend in retail, and Staples is hopping on the delivery van to compete. The office supplies retailer has a unique advantage, though: they don’t need to team up with a ride-hailing service or hire independent contractors to make deliveries. They already have a fleet of delivery drivrs and vehicles. [More]
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Amazon Expands Restaurant Delivery Service To Miami, Atlanta
By 6.7.16
Following the rapid expansion of its restaurant delivery service to more than 20 major cities in the last several months, Amazon is finally getting around to offering one-hour food delivery via Amazon Restaurants to two of the largest metro areas in the South: Miami and Atlanta. [More]
Walmart Partners With Uber, Lyft For Online Grocery Delivery
By 6.3.16
Shoppers in more than a dozen cities can already order groceries from Walmart.com then later have someone bring their order out to their waiting car. Soon, these folks won’t even have to leave home. [More]
Some Postmates Users Cry Foul Over Inaccurate Price Estimates
By 5.26.16
When you use a delivery service like Postmates to pick up your dinner or groceries, you should expect some difference between the estimated price and the one you ultimately pay, but some Postmates users say they are paying upwards of 35% more than the estimate. [More]
Amazon Launches Restaurant Delivery Service In New York City, Just Not All Of It
By 5.17.16
After launching its restaurant delivery service in Seattle and Los Angeles in the last year, Amazon has finally added New York City to the list, though only to certain areas in Manhattan. Amazon Restaurants provide food deliveries from more than 350 restaurants to people in Chelsea, Harlem, and the Financial District. Members of Amazon’s $99/year subscription program can view participating restaurants, browse menus, place orders and track the status of their delivery. [Amazon] [More]
Domino’s Workers Come To Customer’s Rescue After Noticing He Hadn’t Ordered Pizza Recently
By 5.10.16
Maintaining a good relationship with loyal customers is always important for businesses, but workers at an Oregon Domino’s took that closeness a step further, stepping in to save a customer’s life when they realized that he hadn’t been ordering pizza like he usually does. [More]
Amazon Expands Same-Day Prime Delivery To Chicago’s South Side & The Bronx; Launches Dedicated Website
By 5.3.16
Nearly two weeks ago, Amazon was criticized when an analysis of its Prime Now two-hour delivery service found the company treated some delivery addresses within a city differently. Critics alleged that Amazon was deliberately excluding predominantly African-American neighborhoods in six major cities from the delivery service. The company has now announced plans to expand into at least some of these ZIP codes. [More]
Amazon Expands Prime Same-Day Delivery To 11 New Metro Areas
By 4.6.16
The unofficial word in the business rumor mill is that Amazon plans to expand its Prime Now two-hour delivery service in cities that have it to customers using the company’s website, not just the mobile app. Amazon hasn’t confirmed or denied that news, but did officially announce today that it will be expanding free same-day delivery for Prime members to 11 new metropolitan areas in the United States, and more areas within five metropolitan areas where the service is already available. [More]
Postmates Launches Same-Day Delivery Subscription Service For $10 A Month
By 3.31.16
In a move that brings it closer to Amazon Prime territory, Postmates is launching a new subscription service that promises same-day delivery for a monthly fee of $9.99. [More]
UberEATS Launches As A Standalone App Offering Restaurant Delivery In 5 Cities
By 3.15.16
Uber is stepping outside the bounds of its main app for the first time, launching its UberEATS service as a standalone app for restaurant delivery starting in five of the cities where it operates. [More]
Instacart Cuts Driver Pay, Will Make It Up With More Deliveries Or Something
By 3.11.16
Instacart, the startup that companies like Target and Whole Foods are using to offer delivery without hiring their own fleet of drivers, has a lot of competition. Even Google is joining the fresh grocery delivery biz in some of Instacart’s key markets, like San Francisco and Los Angeles. The company is cutting driver pay and advertising to their customers, hoping to maybe make money on most of their deliveries soon. [More]
Amazon Leases Planes For Air Delivery Fleet
By 3.9.16
While Amazon might not be ready to unleash its Prime Air drones into the skies just yet, that doesn’t mean the e-commerce company isn’t preparing to launch its own fleet of Amazon aircraft. The company has inked a deal to lease planes to carry out some of its fulfillment services. [More]
Sears Delivers Filthy Oven, Has No Idea Why
By 3.3.16
A woman who loves to bake for her family saved for two years to buy a new built-in convection oven. Sears delivered it, and then she had to wait a few weeks to have it installed. That’s when she discovered a problem: what was supposed to be a new oven was full of baked-on filth and even grime on the glass. Sears says that this shouldn’t be possible, yet somehow it happened. [More]
Don’t Like Your Papa John’s Pizza? Tell The Company Why, And Get Another One For Free
By 2.8.16
What’s a pizza-loving person to do when the pie they ordered turns out to be a disappointment? After you’ve flung the offending pizza against the wall, that is? Papa John’s says it wants to turn those frowns upside down, by guaranteeing that customers will love their pizzas — and if not, they can get another one for free. [More]
Papa John’s Accused Of Taxing Delivery Fees In Illinois
By 1.25.16
Sometimes it’s just easier to have a piping hot pie delivered to your door, even if it means you have to pay a small fee for the convenience. But an Illinois man claims in a recently filed class-action seeking lawsuit that Papa John’s added a little extra to his bill in the form of an illegal delivery tax. [More]
Uber Expands On-Demand Food Delivery Service To 10 More Cities
By 1.21.16
People who are looking for a bite to eat, but don’t feel like interacting with the world at large can now simply order their meals from their Uber app. The ride-hailing company expanded its UberEATS meal-delivery service to 10 more cities, including Washington, D.C., San Francisco, Atlanta, Houston, Seattle, and Dallas. The service delivers customers their choice of meals from a specially curated and rotating menu that features “local flavors that you crave the most” from the “most popular, iconic restaurants.” [The Wall Street Journal] [More]
Bad Weather And High Package Volume Meant Late Deliveries For FedEx
By 12.28.15
Americans ordered what FedEx is calling an unprecedented amount of merchandise online this holiday season, especially at the last minute. They’re blaming that growing habit and weather problems for the delay of some packages, which resulted in some employees working as real-life Santas on Christmas Day to clear the backlog and make sure that as many packages as possible reached their destination by the holiday. [More]
Beware: Delivery Scams Are The Grinch Of The Holiday Season
By 12.21.15
With just days remaining before Christmas, you might be impatiently waiting for a few last deliveries to show up at your door. While those deliveries might be a sight for sore eyes, there’s another – of the scammy kind – that you should be on the look out for. [More]
