![United Airlines’ Computer System Back Up, Delays Linger Nationwide [Update]](../../../../consumermediallc.files.wordpress.com/2015/06/united.png?w=680)
Travelers trying to fly to anywhere from anywhere on United this morning are being met with delays, confusion, and misinformation as a massive computer system outage has struck the airline. [More]
delays
You Can Add Wasps To The List Of Things That Can Divert Flights
By 6.26.15
Time and again we’ve reported on incidents in which an unruly passenger diverts a plane. But what about an unruly insect? Apparently it’s possible, as Allegiant Airlines says a recent flight had to make an unscheduled landing because of an unticketed wasp. [More]
United Flight Delayed In Belfast Because Of Crackers, Could Cost Airline $550,000
By 6.25.15
It’s amazing what a craving for a salty snack can do to people, like say, even divert an airplane. Or at least that’s the reason being given for a situation over the weekend in which nearly 300 United Airlines passengers crew members were stuck at a Belfast airport for nearly 24 hours. [More]
Spirit Confirms Delays & Cancellations Are Due To Weather, Not Strike
By 6.18.15
Earlier today we heard from several Spirit Airlines passengers who had been stranded at airports, sometimes for several days this week, for what they thought was an unofficial pilot strike. After hearing back from Spirit, the company has confirmed there is no strike. [More]
Are Spirit Airlines Pilots Striking? Customers Say Yes, Airline Remains Mum
By 6.18.15
UPDATE: Spirit Airlines says that issues affecting its service across the country are not the result of a strike. [More]
Passengers On Diverted United Airlines Flight Recall Sleeping On Cots At A Canadian Military Base
By 6.15.15
From time to time a fight is delayed, canceled or diverted for unforeseen reasons, leading to often annoying and unanticipated disruptions for travelers. Such was the case over the weekend when a United Airlines flight was diverted to a Canadian military base. But it wasn’t the unplanned change of course that left passengers unhappy with the airline, it was their only option for accommodations: a cold military base. [More]
Computer Glitch Grounded All United Airlines Flights Tuesday Morning
By 6.2.15
For the second time in two months technology proved to be a formidable foe for major U.S. airlines; this time grounding all United Airlines flights for a short period on Tuesday. [More]
Dozens Of American Airlines Flights Delayed Over Pilot iPad Glitch
By 4.29.15
Flights get delayed for any number of reasons: bad weather, crew members running late, mechanical problems and trouble with pilots’ iPads. Okay, that last one doesn’t seem routine, but American Airlines says that was exactly the reason why dozens of the airline’s flights were delayed Tuesday night. [More]
Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey
By 4.13.15
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
JetBlue System-Wide Computer Failure Leads To Long Lines, Delays
By 3.30.15
If you’re stuck in a long line at the airport right now, you’re not alone: JetBlue’s computer system failed this morning, forcing the airline to check all its passengers in manually. [More]
Frontier Airlines Strands Passengers At The Gate For 18 Hours
By 3.25.15
Passengers awaiting a flight from St. Louis to Denver over the weekend could have driven to their destination in less time than it took for their Frontier Airlines flight to actually board. [More]
Alaska Airlines Employee Buys Ticket For Stranded Delta Passenger
By 3.23.15
Generally when people decide to pay it forward, it involves purchasing the coffee for the vehicle behind them in the drive-thru or covering the cost of diapers for the woman ahead of them at the register. For an employee of Alaska Airlines in Seattle it meant taking out her own credit card to buy a new plane ticket for another airline’s stranded passenger. [More]
Alaska Airlines Flight Delayed After Passenger Is Stung By A Scorpion
By 2.16.15
Now that we’ve all finally gotten over the nightmarish scenario of snakes taking over a plane (well, we’re almost over it) there’s a new terror in the skies to occupy that spot in our fears: An Alaska Airlines passenger was stung by a scorpion aboard a flight to Portland, OR from Los Angeles just before the plane was set to take off. [More]
U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014
By 2.10.15
There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]
Southwest Fined $1.6M For Lengthy Tarmac Delays
By 1.15.15
Southwest Airlines is once again feeling the ire of federal regulators, as the Department of Transportation on Thursday imposed a $1.6 million fine against the airline for forcing passengers to stay on planes for hours at Chicago’s Midway airport in January 2014. [More]
Takata Allegedly Knew About Airbag Defect 10 Years Ago, Senators Urge Criminal Investigation
By 11.7.14
With 16 million vehicles recalled, a number of lawsuits and several investigations already underway related to defective Takata-produced airbags, lawmakers are urging the Department of Justice to open a criminal investigation into the Japanese auto parts maker following revelations that the company knew off issues four years prior to the first recall. [More]
FCC Pauses Review Of Both Media Mega-Mergers Because Content Companies Won’t Share Confidential Info
By 10.22.14
The slowly-turning wheel of the approvals process for two big media mergers has temporarily ground to a halt, as the FCC today announced delays in their reviews of both AT&T’s planned acquisition of DirecTV and also the Comcast/Time Warner Cable union. The delays in both proceedings stem from the same core issue: media content companies who don’t want their rivals to learn their secrets. [More]
AT&T Cuts My DSL Line In October 2012, Promises U-Verse That’s Still Not Here
By 2.25.13
Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]
