He just wants to send his Xbox in for repair, and you keep losing his request. He swears he’s not a “crazy blogger,” but despite that, we still want to help him. So please? You’ve got all his phone numbers and contact info now. Can you send a box?
customer service
AT&T Sends Bills To Collections Ten Days After They’re Mailed Out
By 4.1.08 — Updated: 10.25.12
Reader Tom wrote in to let us know that during a conversation with AT&T customer service, a representative told him that it is typical to send out collection notices ten days after the original bill is mailed. Factoring in two or three days for the bill to arrive, two or three days for the check to get back to AT&T, and a Sunday or two, that leaves three to five days for customers to pay their bills before the angry letters and phone calls begin.
How To Mind Control Customer Service Reps
By 1.8.08 — Updated: 3.8.13
Reader Lona says that people in her family have called her a consumer advocate since she was sixteen, and now she is going to share with us 2,177 words on the customer service tactics and techniques she uses to get satisfaction. She writes, “in 99% of situations, it allows you to reach an agreeable solution to almost any problem. It is something I do for family and friends, and for myself.” Some of her methods have been mentioned in various ways on the site before but others are completely unique. And by the time you read her true success story at the end, you’ll swear she has Jedi mind-control over customer service reps. It boils down to, without raising your voice, asserting control over the conversation from the beginning and then never relinquishing that power.
What’s Wrong With Sears?
By 11.29.07
Sears’ earnings are down 99% and there’s really no denying that something is going wrong with the retailer. Same store sales, the most important indicator of the health of a store, fell 4.2 percent in the third quarter.
The Ultimate Consumerist Guide To Fighting Back (Revised Edition)
By 10.30.07 — Updated: 8.14.13
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Vonage Destroys Router, Refuses To Issue Refund
By 9.15.07 — Updated: 10.11.16
I have been a loyal Vonage customer for 3 years. Within the last year (I can’t remember when) I purchased a new Linksys WRTP54G router to replace my existing router. This router has built-in Vonage voice ports. What Vonage and Linksys do not tell you when you purchase this router is that Vonage has 100% full access to your router and can do with it what they choose.
Sprint Sets Up Consumerist Reader Executive Customer Service Hotline
By 5.30.07 — Updated: 5.22.13
Sprint has set up a special phone number directly to the executive customer service queue just for Consumerist readers. [More]
How To Launch An Executive Email Carpet Bomb
By 5.11.07 — Updated: 3.6.13
Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…
Sprint CEO’s Phone Number, And 25 Other Sprint Execs’
By 2.27.07 — Updated: 12.9.16
UPDATE 5/29/07: Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO:
14 Verizon Executives’ Phone Numbers
By 2.23.07 — Updated: 10.24.16
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1-800-GOT-JUNK Hires Punks
By 6.8.06 — Updated: 10.12.12
Ryan was stressed. A lotta stuff’s been going down in his life and he needed to bust out of Cali to go to a new University. He considered just leaving the crap in his storage locker to rot but didn’t want the credit dings. So he called 1-800-GOT-JUNK. He just wanted some guys to take the junk out of his storage locker. He didn’t need the gangsta rap music or his pathetic student possessions being insulted by the homeslices, just the beginning of a miserable experience.
Myspace is a Loser, So We’re Resorting to Porn
By 6.6.06
So we’ve just replaced our Myspace profile photo with shemale porn.
Reach A Human With Roger’s Wireless
By 4.28.06 — Updated: 10.25.12
This one’s for our Canadian pals, all too often ignored by us as America’s Hat. If you’re a Robert’s Wireless Pay-As-You-Go Customer, once you dial up their customer support line the chances of you escaping the plunging maze of robot menus by speaking to an actual human is roughly equivalent to your chances of doggy paddling through the cold vacuum of space your way outside the event horizon of the black hole of oblivion towards which you’re being inexorably sucked.
Starbucks Alienates Doofus Teen
By 4.28.06 — Updated: 10.25.12
Ah, the casual stupidity of power-tripping barristas and idiot teens. From Mike’s Blog:
Avis Has Compact Tact Available But Not Car…
By 4.25.06 — Updated: 9.8.16
A complaint and a tip, all in one email, what a happy day, albeit not one for Avis car rental.
