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Some airlines, including JetBlue, Delta and Continental are waiving change fees due to a nasty storm in the northeast. [Newsday]
continental
A Big List Of Airline and Airport "Tarmac Stranding" Policies
By 9.28.07
We’ve been looking over the Department of Transportation’s spiffy new report about “tarmac strandings” (or “long on-board delays” as their now being called,) and have located some pretty interesting stuff.
8 Airlines Raise Fares
By 9.5.07
Despite what may be the most frustrating summer ever for airline travelers, 8 airlines have decided to raise their fares. Why? Jet fuel prices are up 24% this year.
Are Airline Lounge Day Passes Worth It?
By 8.30.07
The Wall Street Journal bought day passes for several US airline lounges and reviewed each one to see if the lounges were really worth the hefty price of admission. Here is a summary of the results:
Continental Passengers Revolt After Sitting On Tarmac For 5 Hours
By 8.16.07
Will July 29, go down in history as airline traveler’s Stonewall? 120 passengers staged a protest aboard Continental Flight 1669 after waiting on the runway for over five hours.
9 Airline's CEO Email Addresses, And Other Useful Complaint Resolution Contact Info
By 7.18.07
Travler’s friend site Elliot.org has these great customer service “cheat sheets” to help you if you have a dispute with your airline. CEO contact info, how to hack their phone trees, email addresses, phone numbers, mailing addresses, it’s all there.
World's Longest Non-Stop Flights
By 7.16.07
If you’re traveling from Newark, NJ to Singapore… bring a book. You’ll be in the air for almost 19 hours on the longest flight in the world, according to Forbes magazine. Long-haul flights have become more common in the last 6 years, Forbes says, “There were 866 scheduled flights between Hong Kong International Airport and the U.S. or Canada in July 2001 vs. 1,000 scheduled for July 2007.”
Witnesses Describe Toddler And Mom Getting Kicked Off Continental Flight
By 7.13.07
The flight attendant’s motivation for removing the Mom and toddler is still not clear to us. Will this mystery ever end?
Mom And Toddler Kicked Off Continental Flight For Talking Too Much
By 7.12.07
A passenger on a Continental ExpressJet flight from Houston to Oklahoma City says she was removed from the flight because her toddler would not stop repeating the phrase, “Bye, bye plane.”
Did A Continental Flight Crew Order Pizza For Grounded Passengers?
By 6.30.07
Sam’s Continental flight from Massachusetts to New Jersey touched down at a remote airstrip to refuel after bad weather forced his plane to circle for over an hour. After two hours on the ground, the flight attendants made a surprise announcement…
Continental and JetBlue Win Overall Satisfaction Awards From J.D. Power
By 6.23.07
Continental and JetBlue were the big winners in the annual J.D. Power North America Airline Satisfaction Study. The study asked 10,000 respondents to judge airlines on seven factors: cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in and reservations.
Continental Airlines Sewage Flight, Eyewitness Account
By 6.20.07
“To be blatantly honest, I was more nervous than I had ever been on a flight,” said [passenger] Collin Brock. “I’ve never felt so offended in all my life. I felt like i had been physically abused and neglected. I was forced to sit next to human excrement for seven hours,” said Brock.
Here’s what happened: Mid-way through the flight, the toilets stopped working. The flight made an unscheduled stop in Shannon, Ireland to fix the problem…but the problem wasn’t fixed. Shortly after take-off a sewage geyser started, and this time Continental didn’t turn back.
Airlines Flying Old Planes, Not Buying New Ones
By 6.13.07
According to Reuters, the “legacy” airlines are flying old planes and not ordering any new ones. The youngest fleet belongs to Continental—their planes have an average age of 10 years. So why aren’t airlines buying any new, more fuel efficient planes?
Continental To Let Passengers Purchase Carbon Credits To Offset The Environmental Impact Of Air Travel
By 6.2.07
Starting this summer, Continental will offer passengers the ability to buy carbon credits to offset the environmental cost of their travel. Though airlines contribute to global warming, air travel is one of the most carbon-efficient ways to cross long distances.
[Continental’s] program, being carried out with Sustainable Travel International and announced Wednesday, will let fliers calculate the so-called carbon footprint of their trips’ greenhouse gas emissions and buy carbon offsets online from Sustainable Travel.
All US Airline CEO's Contact Infos
By 5.2.07
This appears to be a giant list of all US airlines’ CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN
Don't Fly Without A Copy Of Rule 240
By 4.6.07
If it’s the airline’s fault that your flight is delayed or canceled or you missed your connection, whip out a copy of their Rule 240.
