Laura has a pretty good description of what an anxiety attack feels like to her: “First, your chest starts to feel tight, like you are wearing a corset. You can’t breathe properly, your heart rate starts to skyrocket, causing a pounding feeling. It’s very out-of-body. You can’t figure out what’s going on. It’s like being trapped by your brain into a tight corner.” If the skeptical gate agent for Continental had ever experienced this–or had just been given adequate training for dealing with passengers with disabilities–maybe she wouldn’t have told Laura her doctor’s note looked fake, or asked her to stay put when Laura said she needed to get her meds. [More]
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Craig Ferguson Badmouths Continental Airlines
By 12.16.09
I just assume that celebrities get better treatment from airlines, but this story from Craig Ferguson proves otherwise. Here’s a tip for gate agents: if you’ve just told a TV personality who volunteered to get off a flight that his reward is a 6 hour layover, it’s probably not a good idea to add, “Don’t badmouth us on TV!” [More]
Continental, ExpressJet Fined $100,000 For Tarmac Delay Incident
By 11.30.09
Back in August, Continental and its partner, ExpressJet kept 47 passengers, including some babies, on a plane for 11 hours with only some pretzels to eat. A few days later, Transportation Secretary Ray LaHood announced that he was looking in to the issue. Last week, the DOT announced that the Aviation Enforcement Office (AEO) had fined Continental Airlines and ExpressJet Airlines $100,000 for their involvement in the incident. [More]
Transportation Secretary Would Like To Ask Continental A Few Questions
By 8.11.09
The horrific tarmac delay in Rochester, MN has come to the attention of Transportation Secretary Ray LaHood. LaHood apparently has a blog, and on it he’s asking some questions about the delay.
47 Passengers, Including Two Babies, Trapped On Continental Flight For 11 Hours
By 8.10.09
When will airlines realize that when a flight gets diverted and things go wrong — you just should not force people to stay on an airplane for 11 hours with only a bag of pretzels to eat. What was ExpressJet’s (operator of the Continental flight) excuse? The TSA screeners had gone home for the night, so they couldn’t let anyone get back on the plane if they let them off. Oh no!
Bank Manager Helps Thwart $25K Con Of 80-Year-Old
By 7.14.09
A manager at Chemical Bank in Midland, Michigan, grew suspicious when he saw Marion Case, an 80-year-old customer, withdraw $25k from her account last December. Case told him she was going to mail it to someone who would then pass it along to her son. The manager, Carl Ahearn, “remained suspicious. He followed her as she walked to the nearby post office, where Case bought an Express Mail envelope addressed to a man in New Jersey. Ahearn shared his concerns with postal officials, who opened an investigation and arrested a man Monday for fraud.”
Persistence Convinces Continental To Abandon Impossible Itinerary
By 6.21.09
Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental’s own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn’t let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted.
Continental Pilot Dies Midflight, Crew Lands Jet Safely
By 6.18.09
CNN is reporting that the pilot of Continental Flight 61 from Brussels to Newark died midflight, forcing a relief pilot to take over the controls of the Boeing 777.
Continental Takes 2nd Child To Wrong Airport
By 6.17.09
…both incidents occurred when flights with different destinations were loaded simultaneously from the same doorway and that “miscommunication among staff members resulted in the child being boarded on the wrong aircraft.”
Continental Offers Free Flights, Frequent-Flyer Status To Misrouted Child's Family
By 6.16.09
Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep “assured [him] again that the airline takes what happened very seriously.” The details of Continental’s offer, inside.
Continental Puts 10-Year-Old Child On The Wrong Plane
By 6.15.09
Sure, airlines misroute luggage all the time. But how about misrouting a ten-year-old girl to the wrong state?
Continental's "General Vibe" Doesn't Include Black People
By 5.26.09
Laney went out for drinks after work with some co-workers. He changed out of his uniform, but they wore theirs. Soon after the group entered, Laney was asked to leave, ostensibly due to a dress code violation…but it became clear his outfit wasn’t the problem.
Should A First Officer Make More Than $23,900 A Year?
By 5.18.09
BusinessWeek has an interesting article about the economics of regional airlines — the smaller companies that are subcontracted to operate the less profitable routes for major airlines. Some were stunned to find out that first officer on the flight that crashed in Buffalo, NY only made $23,900 a year. Is this too little?
Continental: No Refunds For Swine Flu Cancellations
By 5.1.09
The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won’t extend him the same courtesy.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Continental Confuses California With NYC?
By 9.12.08
[Update: Several commenters have pointed out that “Ontario, CA” actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we’re the ones who misinterpreted Ontario, not her. We’ve updated the post. Also, check out Fly Girl’s insider explanation as to what likely happened.]
Continental canceled one leg of Lesley’s flight from NYC to California without notice—she only discovered it when she went online to check that everything was okay this morning. What’s worse, however, is the alternative flight plan they proposed, which would have her going from NYC to Houston to California and immediately back to Houston to NYC again, depositing her 20+ hours later in Newark, New Jersey—where we presume a gang of Continental employees will be waiting for Lesley at the gate to beat the crap out of her with confiscated water bottles. East Coast hates West Coast, Lesley!
Continental's CEO Fixes Your Frequent Flyer Miles
By 9.12.08
The CEO of Continental Airlines called up reader Ben personally and fixed his frequent flyer miles for him…
By 9.5.08
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Continental has added a $15 charge on the first checked bag for some economy-class passengers, effective on tickets bought for travel on or after October 7. [Reuters] (Thanks, CMU_Bueller!)
