Using tips gleaned from our posts on reaching executive customer support, reader Ben tried to rectify a muggled United voucher. When they were issued, the gate rep said they were valid for Canada. Months later when he tried to use them to fly to Toronto, the ticket agent said there was no way the voucher was good for destinations outside the US.
complaints
Lifehacker Suffers Trifecta of Crappy Cable Companies
By 8.2.06
Adam Pash, Lifehacker associate editor, moved into a new apartment and signed up for Adelphia internet connection, which promptly had mad troubs. Which is understandable. Adelphia is bankrupt.
Correction: Boiled Walmart Baby
By 8.1.06
Rita, who had a baby trapped in the van in the Walmart parking lot in 104 degree weather, wrote in to make sure we got one detail straight:
Complain: Mailing Address for Capital One CEO Richard Fairbank
By 7.31.06
The thrust of the mounting consumer complaints against Capital One may explain the credit card’s fondness for filling their ads with barbarians.
Baby Nearly Killed By Walmart’s Indifference
By 7.31.06
With the heat wave searing American soil lately, it becomes more and more important to not lock your baby in the van in a Walmart parking lot.
Monday Morning Reader Round-Up
By 7.31.06
It’s Monday Morning. A fresh week of consumerist complaint awaits us! With approximately one million, seven hundred thousand customer service calls fielded per day (source: our ass), even if an optimistic 0.01% of those calls is fielded by a cretinous sack, that is a yield of over 17,000 unsatisfactory customer service interactions. Slimy bottom feeders that we are, we want to hear about them!
UPDATE: Talking Points’ Car Stolen
By 7.27.06
After the Central Parking System attendants left the key in the ignition, Talking Points Memo’s Joshua Micah Marshall’s car was stolen. Now the the political blogger is performing a delicate dirty dance with the garage to get them to pay for it.
The Dumbest Dell CSR Who Ever Lived
By 7.27.06
Jessica L. thinks she possibly made contact with the stupidest person to ever man the Dell phone lines.
Delta Crashes Man’s Wedding With Similarly Titled In-flight Movie
By 7.26.06
Seated next to his elderly Catholic grandfather on a Delta flight, David was nervous when saw these words come across the in-flight movie screen:
Blogobitchin!
By 7.25.06
• Freezing Conan O’ Brian? Bad customer service we can understand, Comcast, but that’s just vindictive. [Kevin Green]
HOWTO: Complain
By 7.25.06
Every so often, the plane doesn’t leave on time, a wrong part gets shipped or a bank teller sniggers at your hat. If you’re disappointed and want to tell the company, these tips will help your complaint see real results.
Sheraton President Blocks Off 30 Rooms For Personal Use, Your Reservation Be Damned
By 7.25.06
With this type of “No room at the inn” you would think it was the second birth of our Lord and Savior. Though, this unholy reservation, and botched reservation, earns a “Jesus Christ.”
Krap Kroger Gets It Wrong, Gets It Right
By 7.25.06
Sure, they aren’t glamorous posts. No one diggs them; Xeni Jardin does not deign to cast her appraising eye over them. But we still make a point of posting the good along with the bad. After all, when an executive or CEO sees his company’s name here along with a complaint, we want them to know he’s done fucked up good. But we also want the same guy to have a bit of a glow when his company’s done something right.
