Reader Con Seannery was randomly locked out of his Steam account one day and has been trying to get Valve’s attention for months. Will they ever respond?
complaints
BoA: No Credit, Even For Rocket Scientists
By 3.4.09
If you have any lines of credit and you use them to manage your financial flow, you should evaluate your personal money matrix so you’re ready in case all of them get cut. They’re cutting lines of credit even for rocket scientists like reader Rocky. That’s right, he’s an engineer in the aerospace industry, has never overdrawn, never been late, never incurred NSF charges, and has 3 Masters and 2 MBAs. Overnight, they cut his four lines of credit. Apparently his only crime was simply having them. He called multiple times and got nowhere, only to be told to talk to a credit counselor. A credit counselor? Bank of America, he doesn’t have bad credit, he has no lines of credit because you just cut them all. His story, inside…
Going To The Doc? Be Sure You Don't Sign A Gag Order
By 3.4.09
Man, those online review websites sure can be harsh. Some doctors think they’re totally unfair! That’s why a neurosurgeon in North Carolina has started a business called Medical Justice. The Associated Press says the company provides waiver forms for docs to give to patients. If you sign it, and then post a review online that can be traced back to you, the doctor can use your signed form as proof that it must be removed.
After Massive Runaround, HP Sends Your Laptop Back Filled With Viruses
By 3.3.09
HP is known for its incompetent repair process, but what makes Aaron’s case special is that at the end they decide to kick it up a notch. When he sends his computer in and gets it back from the repair center, HP has so ever so graciously filled it with free spyware and viruses.
Chevy Takes Time Away From Failing To Try To Rip Off Customer
By 3.3.09
UPDATE: Vincent To Get Car He Wants
Jeep Incapable Of Selling To Man With $24,000 In Cash
By 3.2.09
It’s amazing the hassle Bruce went through trying to buy a Jeep with $24,000 cash. Even though he’s ready to buy the car outright, the car salesman almost convinces him to finance because that way you get $1,500 back. Total cost of the loan: $31,732…they wanted him to spend an extra $7,132 to “save” $1500. Luckily his mom steps in and saves him from getting taken for a ride. His journey doesn’t stop there, nor does it end with a successful Jeep purchase. They can’t even sell a car to a guy who shows up with cash in hand ready to buy… no wonder they needed a bailout. Full story inside…
Verizon Wireless Sues "Velveteen Rabbit" Telemarketers
By 2.26.09
Hooray for Verizon Wireless! Wait, what? The cellular carrier has just filed a lawsuit against Feature Films For Families for illegally telemarketing. Specifically, they’re accusing the company of using an auto-dialer to cold call hundreds of thousands of Verizon Wireless customers earlier this month, which is illegal according to NJ state laws (where the suit was filed) and the Federal Telephone Consumer Protection Act.
Troubles With Redeeming Quiznos Free Sandwich Coupons
By 2.26.09
Looks like some Quiznos aren’t too happy about the free sandwich campaign. Readers report interactions ranging from coupons being denied, to local franchises making up new limitations on it (like only certain sandwiches are eligible, or requiring drink and chip purchase), to being treated like thieving jerks. The coupon says the offer is only good at “participating stores,” but doesn’t say anything that in lieu of free sandwich the coupon will be exchanged for rude attitudes. Inside, the conflict between corporate, the franchises, and the customer caught in-between. Oh, and yes, they do check IDs.
2 Hrs, 25 Min On Hold Just To Get A Busted DTV Converter
By 2.26.09
All told, reader Sam sat on hold with the Fuai Corporation for 2 hours and 25 minutes only to end up with a DTV box with a busted-up face that didn’t even have the analog pass-through feature he paid for. That could be a problem if he still wants to watch his local PBS affiliate station…
74-Year Old's American Airlines Ordeal
By 2.25.09
Nobody told 74-year-old Mrs. Reynolds her American Airlines flight was canceled until she was on-board the wrong one. Her tale of sprinting, being stranded, and customer service failure, inside…
Dell Hasn't Refunded Money For 45 Days
By 2.23.09
Rob bought a monitor from Dell. Not just any monitor, a defective one. Ok, he didn’t specifically request it to come defective, but that’s how it did. So did its replacement. “The backlight was flickering constantly and it made me feel nauseous just looking at it,” writes Rob. He’s returned the monitors but Dell has yet to give him back his money. Every time he calls, they tell him it will be just 7-10 days more and that he paid with two credit cards is complicating things. So far it’s been 45 days.
Sleepy's Promises To Help Deliver Your Mattress As Long As You Do All The Work
By 2.21.09
Sleepy’s just won’t help Ashley pick up her new mattress. The store promised to have rope on hand to strap the mattress to her car, but when Ashley arrived she was told that Sleepy’s had “run out of rope.” To apologize, a sales rep instead promised her free delivery, but called later to explain that he wasn’t authorized to offer any freebies. He did, though, promise that Sleepy’s would have rope the next time Ashley came by. Of course, they didn’t have rope when she returned, and when she complained to a manager, the manager explained that Sleepy’s had no obligation to provide Ashley with rope or free delivery, and that she better find a way to take her mattress because they weren’t going to refund her money either.
Update: Facebook Agrees To Take Down Dead Relative's Page
By 2.21.09
Stephanie Bemister says that after our post went up Facebook contacted her and agreed to take down the facebook page of her dead brother, an award-winning investigative journalist and Nazi hunter. “Thank you again, Ben,” she wrote. “My family has no words that truly express how we feel.” Previously Facebook told her they wouldn’t remove the page because…
Facebook Won't Let You Remove Dead Relative's Page, Per "Policy"
By 2.20.09
UPDATE: Facebook Agrees To Take Down Dead Relative’s Page. Facebook thinks it knows better than the sister of the deceased journalist Bill Bemister about what to do with his Facebook page. Stephanie Bemister sent them a copy of his death certificate and asked it get taken down for privacy and respect purposes. Unlike every other single social networking site she dealt with, Facebook said no. They have a better idea. Stephanie’s letter inside…
Don't Bother Calling In With Complaints, United Is Disconnecting The Phone
By 2.20.09
United Airlines doesn’t want to talk to you on the phone about your complaints — so they’re disconnecting it. MSNBC is reporting that starting in April, the airline will shut down the call center that deals with customer complaints.
Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles
By 2.14.09
A glitch in Delta’s website bumped Jesse’s return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here’s the complaint letter he sent to Delta, and their response.
Walmart Steals Your Cart Because You Won't Let Them Check Your Receipt
By 2.13.09
Lisa says a Walmart greeter grabbed onto her cart and and wouldn’t let her leave because she refused to let the greeter check her receipt. That, my friends, is not legal. Sure, it would make life a lot easier if people just acquiesced to the receipt-checking, but it’s not the law. It is against the law, however, to unlawfully detain a customer. Here’s Lisa’s account:
