Rob bought a monitor from Dell. Not just any monitor, a defective one. Ok, he didn’t specifically request it to come defective, but that’s how it did. So did its replacement. “The backlight was flickering constantly and it made me feel nauseous just looking at it,” writes Rob. He’s returned the monitors but Dell has yet to give him back his money. Every time he calls, they tell him it will be just 7-10 days more and that he paid with two credit cards is complicating things. So far it’s been 45 days.

“It’s pretty ridiculous,” writes Rob. “Their product quality has suffered considerably, but their customer service has fallen off even worse.” Maybe Rob can try filing a BBB complaint. Dell has proved surprisingly responsive to them in the past.

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