Vonage charged J.R. $38.94 for a three-hour call transferred from Texas to Los Angeles because Vonage apparently thinks L.A. is somewhere in Algeria. After some digging, J.R. learned that if you transfer a call without adding +1 to the number, Vonage will mistake area codes for country codes and bill at the international rate, even though the calls are domestic.
complaints
Help, Audi Fixed My Car And Now The Trunk Fills With Water Whenever It Rains
By 4.12.09
Andrew brought his car to Audi of Downtown L.A. for routine warranty work, but left with a trunk that overflows whenever it rains. When Andrew complained to the dealership’s staff, he was told to take his business elsewhere.
Help, StubHub Never Delivered My Tickets!
By 4.12.09
Vinay’s StubHub tickets to see Lady Gaga never arrived in his inbox, but StubHub insists that they delivered the goods and refuses to issue a refund. StubHub’s only communication with Vinay was a short confirmation email promising that the real tickets would arrive via SubHub’s e-LMS system. The tickets still hadn’t arrived the day of the concert, and armed with only a confirmation email in hand, Vinay was turned away from the venue.
Following Garmin's Replacement Instructions Could Cost You $99
By 4.12.09
Garmin wants to bill reader Hal $99 for a new SD card after failing to tell him to remove his old card before returning his dead-on-arrival StreetPilot C510. The SD card holds the unit’s maps, and without one, the GPS unit is useless.
Enterprise Rent-A-Car Is Unsurprisingly Useless And Full Of Lies
By 4.11.09
Enterprise Rent-A-Car failed reader Jimmy in every possible way, which is quite the accomplishment since he only wanted a full size car to drive around his visiting friends. GEICO, Jimmy’s insurance company, set him up with Enterprise after he lost a head-on collision with a deer. Enterprise managed to muck up nearly every step of the rental process, promising to deliver cars they didn’t have, delivering the wrong class of car, and upselling unnecessary insurance that they wrongly said GEICO would cover. Jimmy’s never going to use Enterprise again, and inside, you’ll see why…
Best Buy Sells 9-Year-Old Discontinued Hard Drive As Brand New Western Digital, Refuses Refund
By 4.11.09
Jon spent $250 on a Western Digital VelociRaptor but what he received from Best Buy was a Quantum Fireball, a discontinued hard drive that hasn’t been sold for nine years. Best Buy, of course, took no responsibility for the odd swap, and said that Western Digital must have accidentally sold a competitor’s discontinued drive. Western Digital, of course, said that a Best Buy employee stole Jon’s hard drive. We’ve seen this happen before with Best Buy, and Jon has made it clear that he knows how to bite back…
HP Will Fix Your O And P Keys For $298…Oh Hell Just Buy A New Laptop
By 4.10.09
Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won’t sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy’s increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That’s right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside…
National Funeral Home Lets Hundreds Of Corpses Rot In Hallways
By 4.5.09
The National Funeral Home in Falls Church, Virginia stores unrefrigerated corpses, including some bound for Arlington National Cemetery, in hallways and garages for months on end, according to embalmer-turned-whistleblower Steven Napper. The Funeral Home’s owner, Texas-based Service Corporation International, told Napper that they were unwilling to pay for refrigeration, which would prevent corpses from leaking and growing mold.
Royal Caribbean Scuttles Crown & Anchor Society
By 4.5.09
Royal Caribbean is gutting the Crown & Anchor society that lavishes loyal cruisers with perks like discounts, priority boarding, and a concierge lounge stocked with complimentary cocktails. The free booze will now be available only to cruisers who have sailed more than 25 times with Royal Caribbean. Many loyal passengers who don’t spend their lives on Royal Caribbean ships are understandably pissed.
Corporate Lawyer To Corporations: Stop Suing Websites!
By 4.4.09
A well-respected lawyer has a simple message for corporations: stop suing disgruntled customers who start websites to air their grievances. Though William Pecau of Steptoe & Johnson thinks that online gripers are “self-righteous narcissists with time on their hands,” he also realizes that “shutting down a gripe site generally is not easy, often cannot be done, and often is counterproductive.” Pecau goes on to explain exactly why most online gripers are safe from over-hyped takedown notices…
Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?
By 4.4.09
Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington’s Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you!
Allerca, Where's My $4,000 Hypoallergenic Cat?
By 4.4.09
Would you pay $4,000 for a hypoallergenic cat? One reader did and he’s still waiting for his cat, or a refund, from the Allerca corporation. Allerca founder Simon Brodie garnered lots of press a few years ago after he claimed to be able to sell genetically engineered cats that wouldn’t trigger any allergies, a designer pussy called “Ashera.” Our reader isn’t alone, you can find a slew of complaints online from people who say they’ve that they’ve forked over thousands of dollars to Allerca, and never gotten a hypoallergenic cat, or a refund.
The $1,821.97 Blackberry Bill
By 4.3.09
Maybe things are different in your house but in PJ’s it’s rather disconcerting to receive a bill for $1,821.91 for the wife’s Blackberry. U.S. Cellular says that she used 150mb of data and now must pay the price. PJ’s wife has no idea what she might have done that would’ve been that large, and US Cellular can’t tell her either. They just want their monies.
EECB Frees Reader From Ashely Furniture's Zombie-Call Clutches
By 4.1.09
You know what they need to make? A zombie film starring reanimated furniture. The whole walking corpse thing is just so done. But an undead end table stalking you through your house and hacking through the closet door to reveal your pathetic hiding spot and devour your flesh? Now that’s something I’d pay to see, even if it wasn’t in 3- as, apparently, all movies will be in the future. Until that cinematic masterpiece hits the silver screen, I guess Steve’s story of how Ashley Furniture wouldn’t stop calling him until he sent their headquarters an Executive Email Carpet Bomb will have to suffice…
You Won A Free Cruise! Now, What's Your Credit Card Number?
By 4.1.09
Allison filled out one of those “win a free cruise” forms at a local cask ale festival and almost got dunked in a barrel o’ scam fun for her troubles. Here’s her story:
Woot Wants You To Understand: You Will Get White Headphones
By 3.30.09
Do you remember Millard? He was the angry customer who demanded that Woot send him black iPod headphones to match his black iPod, and claimed to have been misled by the company. Woot is selling black iPods today and wants to make it very clear—”in case your monitor can’t display pictures, or you’re black-white colorblind”—you will receive white earbuds with your iPod. Sorry, Millard, Woot is still refusing to cooperate by inventing a black version of the Apple product.
Help, My KitchenAid Dishwasher Hasn't Worked Since July!
By 3.29.09
Katy’s KitchenAid dishwasher hasn’t dissolved soap or cleaned dishes since July, despite receiving four new parts over seven service visits. KitchenAid’s service plan promises a replacement unit if the same part breaks three times, but KitchenAid still isn’t sure which part of Katy’s dishwasher is broken, and so they’re refusing to give her a new one. Does that seem fair?
Hey, Digital River, Try Reading Your Customer Service Email
By 3.28.09
Reader Lance emailed Digital River to opt-out of the automatic license renewal that came with his three-year subscription to BitDefender Antivirus. Rather than read Lance’s email, Digital River instead decided to cancel his entire purchase. After throwing several protest emails into Digital River’s customer service void, Lance decided to accept the refund so he could buy a different antivirus package. Except now, the refund is nowhere to be found…
