Former NBC employee and current US Senator, Al Franken, has filed an 11-page letter of concern with the FCC stating that he “firmly believe[s] that the ComcastINBCU merger should be rejected. The harms caused by this merger are significant and long lasting. No set of promises or conditions, no matter how well-intentioned, can sufficiently mitigate those harms.” [More]
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Congresswoman Hints That Comcast May Have Tried To Buy Her Support
By 6.8.10
As the merger of Worst Company In America 2010 and only-worth-watching-for-Biggest-Loser network NBC continues to limp forward through the bureaucratic maze, a California Congresswoman hinted not so subtly yesterday that the cable giant had contacted her in a not-exactly-professional manner. [More]
Comcast Says You'll Need An Antenna If You Want Network TV In High Def
By 5.19.10
Holden, a longtime Comcast customer, recently replaced his decade-old cable box with two shiny new ones. Comcast, unable to let a happy customer be, sent equipment that won’t allow his household to watch high-definition channels without paying for an extra cable package. Customer service’s most helpful response: Hook up an antenna, and switch inputs whenever they want to watch something on broadcast TV! Not helping, Comcast. Not helping. [More]
Comcast Would Like You To Return The Cable Boxes Destroyed When Your Home Burned Down
By 5.13.10
Working hard to maintain their Worst Company in America trophy, a Comcast rep demanded that a couple whose home was destroyed in an apartment fire return their cable boxes, or pay $1,300. Oh, and they lose their promotional rate because they had the audacity to suspend their service. Because they are living in a hotel. After their home was destroyed. [More]
Comcast Is Giving Me More Channels Than I Pay For… Do I Tell Them?
By 5.7.10
A reader has written in to ask us what we think the moral and financial ramifications of accepting free extra channels from Comcast might be. [More]
Comcast: Sorry We Never Installed Your Cable Correctly
By 5.6.10
Reader K. wants to let us know that our tips for writing an effective complaint letter helped her solve her parents battle with Comcast. For months they’d been complaining about faulty internet service — only to be told they had the best signal they could get. Turns out, however, that their cable had never been installed properly. Whoops! [More]
Comcast Wants Me To Return Modem They Never Owned
By 4.29.10
Meet Consumerist reader Jerry. He’s in the middle of moving and has shut off his Comcast internet service as he prepares to vacate his current abode. And while Comcast has made the nice offer of coming out to pick up his modem free of charge, there’s a hitch — It’s his modem, not theirs. [More]
Verizon Rubs Comcast's Face In Worst Company Win
By 4.26.10
For anyone who thought that mammoth megacorporations behaved anything like adults, they should just check out the Twitter account for Verizon, who saw fit tonight to have a little fun at the expense of Worst Company In America winner Comcast. [More]
Comcast: We Don't Want To Be Worst Company In America Again
By 4.26.10
After two years as a bridesmaid in Consumerist’s Worst Company In America tournament, it was finally the cable company’s time to walk down the aisle when it was handed the WCIA crown this morning. And now that Comcast has tasted victory, it’s not asking for seconds. [More]
Congratulations Comcast; You're The Worst Company In America!
By 4.26.10
After four rounds of bloody battle against some of the most publicly reviled businesses in America, Comcast can now run up the steps of the Philadelphia Museum of Art and hold its hands high in victory — it has bested everyone else to earn the title of Worst Company In America for 2010. [More]
Worst Company Final Deathmatch: Ticketmaster VS Comcast
By 4.23.10
Hide your children and gird your loins, because just like The Highlander, there can be only one. From the depths of the stinking swamps of mergepocalypse, come our two ignoble contenders. First, the dread pirate Comcast, known throughout the land for gobbling up all companies that are foolish enough to sail through its treacherous waters. Second, Ticketmaster, Lord of Tickets, Duke of fees, Master of… tickets. After forming an unholy alliance with LiveNation, Lord Ticketmaster has united the forces of darkness in a quest to force all people of this good land to pay $2.50 for the use of their own printers. [More]
Worst Company In America Final Four: Comcast VS Cash4Gold
By 4.22.10
Well, well, well, what do we have here? It’s our nation’s largest cable company and harbinger of mergepocalypse doom, Comcast, VS a certain little company from Florida. [More]
White Sox Manager Ozzie Guillen: Comcast Sucks
By 4.21.10
For anyone who has ever thought that they were being singled out by Comcast’s cruddy customer service, or that wealthy and famous people somehow managed to get non-cruddy service from the Kabletown folks, World Series-winning manager of the Chicago White Sox wants you to know that just isn’t so. [More]
Meet Your Worst Company In America 2010 Final Four!
By 4.21.10
After three rounds of voting, 28 of the most despised companies in the U.S. have fallen, beaten and bloodied as they attempted to win the coveted title of Worst Company In America and the elegant golden poo trophy that goes along with it. Now, with just days left in the tournament, only four remain. [More]
Worst Company In America Elite 8: Comcast Vs. Apple
By 4.19.10
This one should be very interesting, as perennial WCIA fave Comcast — who has stomped on DirecTV and United Airlines in earlier rounds — faces off against this year’s giant killer, Apple. The iCompany has gone all Little Mac on both Microsoft and AT&T, but will they be able to get in the right punches to beat the Philadelphia Kid? [More]
Worst Company In America Sweet 16: United Airlines VS Comcast
By 4.13.10
It’s airlines meets air time in today’s Sweet 16 battle. In the far corner, wearing blue trunks and sporting a thick Chicago accent is United Airlines! Let’s give it up for exorbitant fees! In the near corner, sporting red trunks and coming straight outta Philadelphia is the Comcastic Kid! Can I get a cheer for inept customer service?! [More]
Judge Forces Comcast To Pay Customer $5,087
By 4.9.10
“I have researched his issues and based on our records the case is without merit,” wrote a Comcast spokesperson to local news investigator Amy Davis. She was looking into the case of Wayne, whose credit was damaged by Comcast just before he was going to refinance his house. This meant that on top of what he had already paid to lock in a lower interest rate, he had to pay several thousand dollars more. [More]
How Many Comcast Techs Does It Take To Hook Up A TiVo?
By 4.8.10
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]
