We told you earlier today that the FCC was scheduled to vote on whether or not to allow landline telephone service providers to initiate regional tests that would replace existing landline networks with Internet-based VoIP phone service. The Commission has met and agreed that it will permit regional tests to move forward. [More]
centurylink
FCC To Consider Move Toward Ditching Existing Landline Networks
By 1.30.14
UPDATE: The FCC has met and voted unanimously to approve the tests. Telecoms now have until Feb. 20 to submit proposals and a final decision will be made in May. [More]
Ad Watchdog Voices Concerns About Claims Made In Comcast, T-Mobile Commercials
By 9.17.13
It’s not just consumers that watch TV commercials and exclaim, “I question the factual basis of the claims made by the company featured in this advertisement!” Sometimes, it’s competing businesses — especially those who feel they’ve been smeared in the ad — that take exception to what’s being said. In just the last two days, CenturyLink and AT&T each won minor, non-binding victories in disputes against Comcast and T-Mobile, respectively. [More]
CenturyLink Hits Customers With Bogus Late Fees
By 12.7.12
If you don’t pay your cable, phone or Internet bill on time, it makes sense that you might get hit with a late fee. But CenturyLink hit customers with late $5 late fees for charges these subscribers never saw even had the chance to pay. [More]
CenturyLink Holds Me To Imaginary Contract, Bills Me Twice For $700 ETF
By 8.7.12
Rick typed out his tale of Qwest/CenturyLink woe using the Consumerist Mobile Tipster app, and attached one of those pictures that has circulated online seemingly forever–a little boy sticking a butter knife in an electrical socket. That’s how this situation apparently makes him feel, and it’s easy to see why. He used to work for Qwest, and never really had any problems with them in seventeen years of service from them. When he finally canceled service, he was told that he was still under contract and owed an early termination fee. A twenty-year contract? [More]
If CenturyLink Had Competent Web Developers, They Could Have My Money
By 6.18.12
Daniel has had it with his ISP, CenturyLink. If you don’t live in their service area, you may still recognize the company’s name, since they were a contender for Worst Company in America 2012, knocked out in the first round. But not going all the way in the tournament doesn’t mean that CenturyLink/Qwest customers are all satisfied. Daniel, for one, couldn’t pay his bill online because the company’s website wouldn’t work. Isn’t everyone trying to push customers toward online bill pay, not away from it? [More]
Worst Company In America Round One: Charter Vs. CenturyLink (Qwest)
By 3.13.12
Here’s a pair of middleweight marauders that some of you may not be familiar with, but who still managed to engender enough ill will from Consumerist readers to earn a chance to prove their awfulness in the business world bloodbath called the Worst Company In America 2012 Tournament. [More]
Here It Is, Your Lineup For Worst Company In America 2012!
By 3.12.12
Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]
Which Internet Provider Is The Best For Streaming Netflix?
By 10.17.11
How well you’ll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you’re paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. [More]
