Sprint’s retention process has gotten almost as bad as AOL’s.
call centers
Get A Human Quicker By Pretending To Speak Spanish
By 10.19.06
Here’s a great hack for getting to a telephone customer service rep quickly: fake that you speak Spanish.
Call Centers Go Emo
By 10.18.06
A potential consumer benefit of recent spying on American ciitizens’ phone calls is the development of speech analytic software. Some corporate call centers are using the technology to improve customer service.
US Bank Is A Liar
By 10.13.06
Sick of paying annual fees, Steve wanted to get out his NWA WorldPerks Visa Signature Card he had going on with US Bank.
Old Mutual’s Funtacular Take On Customer Service Week
By 10.9.06
This is how Old Mutual, a financial services company, participated in last week’s celebration of customer service. Nothing says we value your contributions to enhanced customer care like a goodie bag!
Yay For Scrubbing Bubbles!
By 10.9.06
The Scrubbing Bubbles Automatic Shower Cleaner is supposed to be your special shower friend. You hang it in the shower, press a button and it spreads cleansing fluids all around, getting rid of and keeping away mildew and grime.
National Customer Service Week Topped With Nacho Cheese
By 10.6.06
Charity Sarabosing does got a first place trophy for customer service. And some carts came around to her cubicle and gave her free nachos AND a sundae!!! AWESOME!!!
Bangalore Kneecaps Children’s Call Center Job Prospects
By 10.2.06
- “NEW DELHI — More than 100,000 English-speaking children in Bangalore, India’s information technology capital, will soon have to switch to schools offering lessons exclusively in a regional tongue following a crackdown on more than 2,000 English-language institutions in the state of Karnataka.”
Circuit City Removes Walls and Running Water for Call Center Workers
By 9.20.06
Reader Kelly drops a dime on Circuit City, whose call center will be moving, presumably to reduce expenses. The new location won’t have dividers between desks or running water on Sundays.
Frontier Airlines’ Call Centers Speak American
By 9.19.06
Frontier Airlines won’t route your call thousands of miles farther than they fly, like sending the call to the Phillippines when you’re trying to buy a ticket from Denver to Albuquerque. Among airlines, they’re an exception, as more and more companies are closing U.S.-based call centers.
AOL CSR Not Making Enough Money, Robs Bank
By 9.12.06
On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
Other Side Of The USAA Phone Line
By 9.8.06
Here’s what’s happening on the other side of the phone line when you call into customer service with your inane questions…
Verizon 100 Free Anytime Minutes Only For Certain Special People
By 8.28.06
Inspired by our Verizon 100 Free Anytime Minutes investigation, George called up to try and apply. He’s got two Verizon accounts and pays at least $200, so he should be eligible, right?
Ex-HP CSR Says His Job Really Sucked
By 8.25.06
Have compassion when you call tech support. That’s a real live human on the other end of the line (eventually).
Ex-HP CSR Says Broke 3000 Series Printers Are Hopeless
By 8.25.06
Fresh from his non-disclosure agreement expiring, an anonymous tipster writes in some dirt about 3000 series HP printers.
