Joe may have uncovered a deceptive policy at United Airlines that’s screwing over customers. Here’s how it works. If you’ve got an economy ticket and the only seats available are in Economy Plus, but you didn’t spring for the extra Economy Plus fee, you’re asked if you would like to pay the upgrade fee for economy plus seating. If you decline to upgrade, they seat you there anyway. Sounds pretty sketchy to me. Here’s Joe’s story:
boston
Massachusetts Supermarkets Want To Remove Price Tags From Items
By 6.25.08
A bill is advancing through the Massachusetts legislature that will allow supermarkets to leave off item price tags and instead force customers to rely on electronic scanners spaced throughout the store. Although prices will still need to be displayed on store shelves for most items, you’ll have to rely on your memory and your faith in the store’s scanner system at checkout. John Hurst, the president of the Retailers Association of Massachusetts, “said consumers will benefit in the form of lower prices and shortened lines once stores no longer need to devote resources to item-by-item pricing.” But kjd aa- [thump]
Broadway Express Responds With More Information About The Moving Disaster
By 6.16.08
The moving company responsible for the moving disaster that we mentioned the other day has written in to share some information about the way insurance works in the event of such a catastrophe.
Legal Sea Foods CEO Offers Sarcastic "Apology" To Offended Trolley Conductors
By 6.12.08
A few days ago we mentioned a controversy that was going on in Boston after some trolley conductors objected to an advertising campaign for Legal Sea Foods “fresh fish.” The controversial ad reads, “This conductor has a face like a halibut.” Now Legal Sea Food’s CEO has decided to strike back against the offended conductors with a sarcastic “apology.”
Trolley Conductors Do Not Appreciate Being Told They Have "A Face Like A Halibut"
By 6.9.08
The conductors of Boston’s Green Line trolleys aren’t exactly amused by a new ad campaign for Legal Sea Foods that accuses them of having faces like a halibut, says the Boston Globe. The campaign features “fresh fish,” that toss out hilarious insults such as: “Hey lady, I’ve seen smaller noses on a swordfish,” and, “This trolley gets around more than your sister.” Har, har, har. Most of the ads are fairly innocuous, but one has the trolley conductors seeing red. It reads: “This conductor has a face like a halibut.”
USAirways: Despite What Our Schedule Says, We Haven't Actually Had That Flight In 5 Years
By 5.27.08
Reader Jon made the mistake of trusting the USAirways website to have an accurate schedule of their Boston to NY shuttle service. Whoops.
Starbucks: Shut Up, I'm Recording The Celtics Game!
By 5.12.08
In the era of sports Tivoing, Starbucks baristas are powerless to avoid having the game ruined by thoughtless, chatty customers… or are they? Apparently, one Boston-area barista is fighting back. Do think this worked?
Sears "Takes Your Satisfaction Very Seriously" But Only If You're From Boston
By 12.21.07
After WCVB in Boston did an investigation into Sears’ awful, awful customer service record when it comes to installation and repair of appliances (a category in which they used to excel), Sears has now apologized to its Boston customers.
Air Tran Lets You Sit In Urine-Soaked Seat
By 12.20.07
WCVB in Boston says that a woman sat down on a urine-soaked seat on an Air Tran flight to Boston Sunday night. Jennifer Castellano was sitting down for about 30 seconds when she noticed that her pants were wet. She went to the lavatory to check on her clothes and..
By 11.28.07
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Seems like we’re not the only ones noticing that Sears customer service can be as effective as a pile of pulsating wood pulp. WCVB5 in Boston runs a segment on the retailer’s faded glory and current woes at 11 tonight. [WCVB]
Boston Red Sox Give You Free Couches, Extra Frequent Flyer Miles, Free Taco Bell
By 10.30.07
Just a quick video reminder from the Curiously Australian President of Taco Bell, Greg Creed: You can get your free taco from 2-5 today at Taco Bell, thanks to Jacoby Ellsbury of the Boston Red Sox.
Chinatown Busses Now Offering WiFi, Guaranteed Seating
By 10.28.07
Chinatown busses, often the cheapest way to travel between Washington, New York, and Boston, are starting to outclass their established rivals by offering free WiFi service. One new entrant, Vamoose Bus, is even offering guaranteed seating – which can’t be found on Greyhound or any other Chinatown bus.
Hey Comcast, Cubs Fans Want TBS In HD. Right Now.
By 9.30.07
Comcast will add TBS HD to their line-up in Boston Tuesday, a day before Major League Baseball’s playoffs start, but Chicago isn’t getting the same treatment according to reader Daniel.
77-Year-Old Man Sues Bank Of America Over $10,000 In Undisclosed Fees – Wins
By 9.24.07
77-year old Peter Gossels won his 8-year lawsuit against Bank Of America for $10,000 in undisclosed fees the bank assessed when he deposited a large check drawn on a German bank. The elderly lawyer argued that the bank failed to disclose the exchange rate when he conducted the transaction.
Airports On High Alert After TSA Seizes Block Cheese
By 7.25.07
Logan security remains high as terror concerns are raised [Boston Globe] (Thanks to Dork Esquire!)
Home Depot Revises Policy After It Sent A Sex Offender To Work In A Single Woman's Home
By 7.18.07
Back in May Boston’s ABC 5 tracked down a convicted sex offender who was working as an unlicensed contractor for Home Depot. Not only was the guy a registered sex offender…he didn’t even refinish cabinets well.
TD Banknorth Charges $134 For Overdrafting A Granola Bar And A Vitamin Water
By 7.12.07
“In March, I went to a ski resort on my way to a job interview. I stopped at a grocery store to pick up a granola bar [update: and a vitamin water]. I had to put it on my debit card, and the one I used was my (RARELY used) TD Banknorth card. I don’t usually keep much money in there because I hate Banknorth, but I bring it with me to go skiing to secure demo equipment without risking my real bank accounts. As soon as I got to Boston for my interview, I deposited $10 to cover the $8 I charged at Shaws, even though I knew there was supposed to be money in the account.”
Should Crack Pipes Be Sold At Convenience Stores?
By 6.5.07
The Boston City Council has proposed a ban on the sale of “four-inch glass tubes featuring fake mini-roses” commonly sold at convenience stores, because they’re actually crack pipes. From BostonNow:
They look like novelty items, but they’re not. For sale at convenience stores in Boston, four-inch glass tubes featuring fake mini-roses inside of them are actually crack pipes.
