Here’s how with a little patience, persistence and pricematching, reader Scott is saving $65.52 on his phone and internet service with AT&T:
at&t
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The FCC has given the green light to the Verizon/Alltel merger. Alltel brings 13 million new subscribers to Verizon, dethroning AT&T as the number one wireless carrier. [WaPo]
![ATT Filters Own ToS Changes As Spam](../../../../consumermediallc.files.wordpress.com/2012/06/attbatbuilding.jpg?w=158&h=179&crop=1)
ATT Filters Own ToS Changes As Spam
Red Tape Chronicles reports on how AT&T internet decided to announce a change of its Terms of Service (ToS) via email. Some of the policies were contentious enough for some, but then many customers didn’t even receive the email, because AT&T’s own filters marked it as spam. Its questionable whether you can announce you’re changing someone’s contract by email fiat, especially if your own system prevents them from even receiving the message in the first place.
![AT&T Says Your Jesus Phone Can Be In Three Places At Once, So Pay Up](../../../../consumermediallc.files.wordpress.com/2012/06/100908-004-jesusphone158.jpg?w=158&h=158&crop=1)
AT&T Says Your Jesus Phone Can Be In Three Places At Once, So Pay Up
Wow, those iPhones really are amazing. Chris’ iPhone can make a call from Nicaragua the same time it’s incurring a data roaming charge in Mexico—all without leaving Chris’ side in the U.S. Some skeptics will probably just say there’s a problem with AT&T’s records, or the phone’s SIM card was cloned or something, but AT&T believes. That’s why they want Chris to pay that bill each month it keeps happening.
![AT&T's New 2,500 Page Contract 'Directly Violates' The Law](../../../../consumermediallc.files.wordpress.com/2012/06/deathstarfail.jpg?w=300&h=225&crop=1)
AT&T's New 2,500 Page Contract 'Directly Violates' The Law
Do you want to know if AT&T boosts your rates? Maybe you want to pay only for services you ordered or explicitly authorized. Tough! AT&T’s new 2,500 page “guidebook” is the latest spawn of California’s failing experiment with deregulation, one that is in “direct violation” of the law, according to the Public Utilities Commission.
![Congress Asks Wireless Carriers To Justify Text Message Rate Increases](../../../../consumermediallc.files.wordpress.com/2012/06/091008-002-20centtxtmsg158.jpg?w=158&h=158&crop=1)
Congress Asks Wireless Carriers To Justify Text Message Rate Increases
The similar price increases, coming at similar times, Kohl said, “is hardly consistent with the vigorous price competition we hope to see in a competitive marketplace.”
![The $19,370 ATT Phone Bill](../../../../consumermediallc.files.wordpress.com/2012/06/phonebill.jpg?w=158&h=119&crop=1)
The $19,370 ATT Phone Bill
You really got to be careful when using cellphones or wireless data plans internationally, otherwise you’ll end up racking up $19,370 on your AT&T AirCard like this American kid did in Canada. It would be nice if they made some kind of warning system that said hey, you’re spending several hundred times what you normally do, are you sure you want to continue, but then again, it would also be nice if a cupcake appeared on my desk right now.
![AT&T's Arbitration Clause Strips Consumers Of Their Rights](../../../../consumermediallc.files.wordpress.com/2012/06/attwall.jpg?w=300&h=225&crop=1)
AT&T's Arbitration Clause Strips Consumers Of Their Rights
We just love the word unconscionable. You know who doesn’t love it? AT&T. Their mandatory binding arbitration clause was ruled unconscionable by the state Supreme Court of Washington, after AT&T tried to prevent a consumer who believed he was being systematically overcharged from filing a class action lawsuit.
![ATT Data Network Down, Complain For Credits](../../../../consumermediallc.files.wordpress.com/2012/06/attdown.jpg?w=158&h=128&crop=1)
ATT Data Network Down, Complain For Credits
AT&T wireless is experiencing some kind of data outage in the Northeast, and if you call up and complain, you can get a $10-$20 credit (YMMV), Gizmodo reports. Let us know in the comments if you’re an AT&T user experiencing data outages, where you’re located, and if you have any luck snagging credits. If calling 611 from your phone doesn’t work for ya, here is a variety of contact information to try.
!["The Computer" At AT&T Is All Powerful And Humans Have Lost Control!](../../../../consumermediallc.files.wordpress.com/2012/06/familyplanatt.jpg?w=300&h=225&crop=1)
"The Computer" At AT&T Is All Powerful And Humans Have Lost Control!
Attention citizens: A machine known only as “the computer” has taken control of AT&T. The humans are powerless to control it — or even to negotiate with it. If it decides that you should be triple billed for phone numbers you don’t need or use, there’s nothing AT&T can do. Gather your children and all the salmonella-free peanut butter you own and report to your basement. Dunk your cellphones, DVRs, Apples and XBOXes into cold water before they rise up and destroy you like they’re destroying reader Patrick.
![AT&T: Being Robbed At Knifepoint Will Not Help You Qualify For The Cheaper iPhone](../../../../consumermediallc.files.wordpress.com/2012/06/attdestroyer.jpg?w=300&h=225&crop=1)
AT&T: Being Robbed At Knifepoint Will Not Help You Qualify For The Cheaper iPhone
Reader Anthony was robbed at knifepoint by a jerk with a 10″ blade, but his real complaint is that he feels that AT&T is robbing him again. After he filed a police report and told AT&T that his new iPhone had been stolen, they told him that since he already bought an iPhone he no longer qualified for the subsidized price of $199.
![Washington Upholds ATT Customer's Right To Class Action](../../../../consumermediallc.files.wordpress.com/2012/06/lonelyatt.jpg?w=158&h=125&crop=1)
Washington Upholds ATT Customer's Right To Class Action
In another step towards the impending demise of mandatory binding arbitration, a customer’s right to file a class-action lawsuit against AT&T Wireless was upheld by Washington Supreme Court yesterday.
![How To Get ATT Naked DSL (Redux)](../../../../consumermediallc.files.wordpress.com/2012/06/attnakeddsl.jpg?w=158&h=137&crop=1)
How To Get ATT Naked DSL (Redux)
When reader Nick tried to sign up for ATT “naked DSL” or “dry loop” service (getting DSL without having paying for a landline), a curious thing happened.
![How To Avoid AT&T's Connection Fee For A New Phone Line](../../../../consumermediallc.files.wordpress.com/2012/06/081908-002-phoneline158.jpg?w=158&h=172&crop=1)
How To Avoid AT&T's Connection Fee For A New Phone Line
An alleged insider for AT&T sent us the following tip on how to avoid a connection fee if you plan on getting both a regular phone line and DSL through AT&T. We don’t know if it works, but you may be able to avoid a $40 charge for what amounts to “flipping a switch” at AT&T HQ.