Reader Dan says he was walking home last night and got robbed at gunpoint, losing his iPhone, which he only got five days ago, in the process. He asks, “Any tips from you or readers? Can it be tracked using the onboard gps? This STINKS!”
at&t
3 iPhone Class Action Lawsuits Filed In The Past Week
By 2.4.09
The number of people gunning for some Apple/AT&T cash keeps increasing, with three new class action lawsuits filed over the past 8 days alone. In all three suits, the primary complaint is the same: that AT&T Mobility’s 3G network isn’t robust enough to deliver the type of experience promised by iPhone marketing.
Check Your AT&T Bill For Fraudulent Charges
By 2.2.09
Ralph discovered a mysterious $18 charge on his most recent AT&T bill. A little research turned up OSP Communications, which is apparently a front for a fraudulent biller that has repeatedly hit AT&T customers with a cramming fraud. Read Ralph’s email below, and be sure to check your own phone bill for charges like this each month.
Google Takes Stance Against ISP Bandwith Throttling
By 1.29.09
Google has decided to throw its weight around when it comes to Net Neutrality; the search giant announced a plan to let end users see what their Internet Service Providers do with their bandwidth. What does this matter to you, the aforementioned end user? Inquire inside.
This iPhone Comes With A Blackberry User's Email Address, And A Mystery
By 1.27.09
No, we didn’t accidentally republish yesterday’s post. This is another story of a “new” iPhone with someone else’s email address, and this time there appears to be no simple explanation for it—the address on the phone belonged to a man who lived on the other side of the country and used a Blackberry.
This 'New' iPhone Comes With Russian Email Address
By 1.26.09
It’s bad enough that Victor and his friends were scammed by this AT&T store in Brooklyn, but AT&T has basically told him that they can’t help fix the problem, even though he’s now in another town. Update: Eugene Pikulin says this could have happened innocently when the phone was activated in-store.
By 1.25.09
../../../..//2009/01/25/rumor-confirmed-att-has-indeed/
Rumor confirmed: AT&T has indeed dropped the price of its unlimited data and messaging plan by $5—the new cost is $30/mo, and $10/mo to add a second phone under their shared family plan. Unless you plan on texting more than 200 messages a month, however, it’s not worth it (you can get unlimited data + 200 messages for $20). [Engadget Mobile]
Reach AT&T Landline Executive Customer Service
By 1.15.09
Here’s 2 numbers to reach escalate an AT&T residential problem that regular customer service can’t or won’t fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)
AT&T's 'American Idol' Text Message Stunt Backfires
By 1.15.09
AT&T spammed a “‘significant number’ of its 75 million customers” yesterday with text messages advertising the premiere of American Idol. AT&T also pissed off a significant number of its 75 million customers in the process, and the company’s justification for the blitz isn’t exactly making AT&T sound smart when it comes to understanding what qualifies as spam.
The "New" AT&T Sucks The Same
By 1.9.09
Even a TV producer with 5 years experience in doing consumer complaint stories is powerless against AT&T’s incompetence. Anderson writes:
AT&T Improves 3G Coverage At The Cost Of EDGE Service
By 1.3.09
AT&T is encouraging its customers to upgrade to the faster 3G network—by downgrading their older EDGE service.
AT&T Raising U-Verse Rates Februray 1st
By 1.2.09
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Tipster David sends us that U-Verse customers are going to see a $5 spike in costs at the start of February. AT&T has yet to explain why, so I’m assuming it is Sith-related.
By 12.29.08
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Academic and New York Times blogger Stanley Fish kicks off nominations for Worst Company in America 2009 with his account of frustrations—both consumer and grammatical—with AT&T.
That Free IPhone Charger Must Be Made For Some Other IPhone
By 12.26.08
So, when you buy an iPhone from At+t, and they give you a free car charger, you’d expect it to work, right? So did Micah.
Fixing Your iPhone Requires 3 Visits To Apple Store And 3 Visits To AT&T
By 12.22.08
Whose problem is it when your iPhone needs to be activated? Nobody seems to know. It is a mystery.
Teleperformance USA: Call Center Of Customer Service Nightmares
By 12.18.08
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die…
By 11.10.08
../../../..//2008/11/10/does-comcast-love-obama-or/
Does Comcast love Obama? Or do they just really, really, really hate FCC Chairman Kevin Martin? [DSL Reports]
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
