I was perhaps the first to get this treatment from Omni back in 2003:
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Omni Technologies Responds
By 1.11.06
Omni Technologies’ Customer Service Director Cary Janssen wrote regarding the Michael G’s complaint about the company we posted yesterday.
Greetings!
Latest iTunes Dials Home Without Your Permission
By 1.11.06
We don’t mind it when software dials back home to its creator company—we mind when it does so without asking. Apparently the newest version of iTunes (6.0.2) includes a ‘Mini-Store’ pane which sends information about the current song you are listening to back to Apple (via a company called ‘Omniture’) so they can push suggested albums or songs based on your existing collection. Readers of Boing Boing have determined that turning off the Mini-Store does deactivate the behavior, but it’s something of which you should be aware.
Consumers Speak: Omni Technologies RAM Leaves Bad Memories
By 1.10.06
The reader complaints here on The Consumerist can be a bit murky at times, but if everything in Michael G’s story is as he reports then there’s no reason not to blacklist this company from your shopping selections. We’ll put his whole complaint about Omni Technologies after the jump, but we’d like to excerpt one bit from it here just to highlight the absolute insanity of their responses.
After two weeks of waiting for the RAM to arrive, I called them back and spoke to a Mr. Grant. He gave me some BS about that memory still being manufactured…
RAM for computers (a Mac in this case) is manufactured by a very small set of companies, all of whom buy the actual memory chips from companies like Samsung and Hynix Semiconductor—not podunk companies who can’t figure out how to put text on a website without using Photoshop. In fact, in a shocking bit of journalistic fervor, we called them and asked. They don’t make the chips nor sticks of memory themselves, they told us. So what they were trying to say, when they said the chips were being manufactured, were that they were out of stock.
Apple Genius Bar Soho Crashes, Burns
By 1.9.06
The Apple Store in Soho (Manhattan) is a favorite of ours, but only because we enjoy running our greasy thumbs across the once-immaculate products on display. The Genius Bar—Apple’s haughty name for their customer service desk—we avoid with extreme prejudice; We’d rather mail our faulty products back to Apple than wait in a line for hours to talk to a service tech—especially when their service can be so uneven.
NewerTech RoadTrip! FM Transmitter Kills iPod
By 1.3.06
It’s bad when purchased electronics don’t work—it’s even worse when they kill one’s precious iPod. Eric Mortensen had a suspiciously bad run of luck with NewerTech’s RoadTrip! FM transmitter for the iPod not once, but three times. The first one took a dive and killed his iPod, as well, probably because it plugs into the dock port of the MP3 player into his car’s power outlet.
Law Firm Investigating Powerbook RAM Problems for Class Action
By 12.28.05
We’ve heard many times that Apple Powerbooks are finicky about RAM (and that may be true), but it would appear that for owners of 15-inch Powerbooks, it might not be the memory that has the problem after all. A law firm is investigating claims that a fairly recent version of Mac OS X corrupted the firmware in the memory controller inside Apple Powerbooks, rendering the lower of two memory slots unusable.
Ancient Apple Customer Support Calls on MP3
By 12.27.05
While we stand by our conviction that customer service agents are often lack-witted bobbins designed to unravel our will to complain, we also acknowledge that some customers are slobbering, batshit animals. And since we can’t record ourselves calling in and being a prick, because we are always the most gentle of breezes, we’re glad that some folks doing old-school technical support for Apple for the foresight to record customers plotzing out over their Apple II’s.
From the ‘Get What You Ask For’ Files
By 12.27.05
In fairness, peace on earth would totally obviate that iPod U2 Edition. Sunday, Pleasant Sunday.
Morning Deals Round-Up: eMacMonitor
By 12.20.05
• We’re unsure how the NYC transit strike can make us late to work when we work from home, but by god we’ve managed to do it. In celebration, have a full-blown computer for $250, after multiple rebates. Slickdeals has the details.
Morning Deals Round Up
By 12.8.05
• We have been informed that Express’s Annual $20 off all jeans sale begins today, and according to their website, that is totally true. However, we have also been informed that this sale “historically never includes the ones embellished with $100’s worth of rhinstones on the ass.”
Morning Deals Round Up
By 11.23.05
• Enjoy yourself some Dell Game, wherein you may be creeped out by an overzealous elf and click to win prizes. Of course, you’re probably going to win bupkiss, but when you play the ‘Pick a Stocking’ game you’ll receive a coupon code in consolation. And you can play until the end of the Holidays.
