A post on Amazon’s Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer.
apologies
Netflix Refunds Your Money Without You Even Asking
By 9.1.09
If other companies were smart, and they mostly aren’t, they would adopt Netflix’s strategy of having periodic outages then apologizing and offering credits without their customers having to do anything. Whenever this happens (as it apparently did on August 30) we get a flood of delighted emails from their customers, many of whom didn’t even notice the outage in the first place.
SIGG Will Replace BPA-Containing Bottles For Free
By 8.26.09
Last week, Swiss company SIGG splashed a bunch of ice water in the faces of consumers who go out of their way to avoid products containing bisphenol-A (BPA). The company announced that the linings formerly used in their aluminum bottles did, in fact, contain the controversial substance.
Zipcar Apologizes For Terrible Experience
By 8.19.09
Jen, who was left stranded in another city recently when her Zipcar lost its zip, managed to get through to the New York area general manager for Zipcar this morning:
Company Apologizes, Hilariously, For Mail Merge Screwup
By 7.29.09
Everyone knows that the “personal touch” of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven.
Who's Responsible For The Chinese Poison Train? Us!
By 7.26.09
Apparently we were wrong about this whole “Chinese Poison Train” thing. It turns out that it was “filthy U.S. inspectors” who were tainting “pristine Chinese shipments” all along, according to The Onion.
Bezos Apologizes For Kindle's Orwellian Moment
By 7.24.09
Nearly a week after Amazon remotely deleted 1984 and Animal Farm from customers’ Kindles because they weren’t licensed, head Kindle-cheerleader Jeff Bezos posted this statement on the Kindle Community discussion board on Amazon.com.
Sam's Club Apologizes For Candy-In-Prescription-Bottles Promo
By 6.25.09
We have also shared with all of our pharmacy departments that this is an unacceptable practice and should not be repeated. At Sam’s Club we always have the health and welfare of our customers and members in mind with everything we do and we deeply regret that this incident occurred.
Former Domino's YouTube Gross Out Girl Can't Get A Job Now
By 5.6.09
Kristy Hammonds, the woman who filmed her friend Michael doing inappropriate things to the food they were supposed to be preparing, needs a job to feed her two kids. She says she’s been trying to get work at other fast food restaurants, though, which might be part of the problem.
Verizon Gives Customer $50 Gift Card To Apologize For Taunting Her With Unavailable FiOS
By 4.2.09
It’s strange, the way some customer/CSR encounters go so well when others seem headed for failure before the first sentence is finished. When Nix called to complain about being mistakenly sent a $100 gift card offer that she can’t take advantage of, the Verizon rep on the other end not only addressed the real issues, but later sent a $50 gift card to Nix as a goodwill gesture.
Ticketmaster Sells Phish Tickets Early, Then Cancels
By 3.20.09
Thousands of disappointed Phish fans are crying right now because Ticketmaster accidentally sold “a significant number” of 4-day passes to the upcoming show at Red Rocks — then canceled them. Phish fan and Consumerist reader Trevor has the scoop:
McDonald's Apologizes To 911 Nugget Lady
By 3.4.09
We’ve made it pretty clear that we don’t condone Latreasa Goodman’s attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald’s employee who said “all sales final” and refused to refund her money. McDonald’s has released a statement where they own up to their role in escalating things in the first place, and they’re sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead “no contest” to the judge for abuse of 911.
Customer Apologizes For Guitar Center Screw-Up
By 2.19.09
Mitch wrote to us last week to complain that he was sent a used guitar instead of the new one he ordered. Musician’s Friend and/or Guitar Center (they’re related) followed up with Mitch and corrected the mistake, but it turns out that Mitch was in the wrong on this one. Here’s his explanation for what happened.
TWC Apologizes For Botched 1-Cent-Movie Weekend, Offers Coupons
By 2.15.09
We totally exceeded the number by 3-times the amount. It was hugely successful. But a lot of people used it at peak times, which overloaded the system. For any inconvenience we caused for customers, we do apologize.
Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles
By 2.14.09
A glitch in Delta’s website bumped Jesse’s return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here’s the complaint letter he sent to Delta, and their response.
Musician's Friend Responds To Guitar Center Shipping Mix-Up
By 2.13.09
Bob Weibel at Musician’s Friend contacted us only a few hours after we posted Mitch’s story of the used guitar shipping screw up. He writes, “This kind of thing simply can’t happen, ever. We’ve tracked down Mitch’s order information and have been attempting to reach him on the phone to make things right.”
By 2.3.09
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White Castle has apologized and donated $5,000 to the National Guard after having 25 guardsmen’s (and their family’s) cars towed while they attended a welcome home ceremony at Lucas Oil Stadium in Indianapolis. The manager had given permission for the cars to be parked there, but White Castle had them towed anyway. [Chicago Tribune]
Senate Sergeant at Arms Joins Facebook To Apologize To Inaugural Ticket Holders
By 2.1.09
The Senate’s Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama’s inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we’ve ever seen.
