A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it’s mad funny. It uses a sample of Vincent Ferrari saying “cancel the account.”
AOL
Top 10 Biggest Business Debacles 2006
By 12.18.06
Welcome, New York Times readers. Here’s a bit of an intro to The Consumerist, if you’re curious and want to learn more.
Florida Sues AOL And Wins
By 12.12.06
The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State’s Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations.
Welcome NY Times & NY Daily News Readers
By 12.9.06
To readers coming from the New York Times or the NY Daily News, thanks for visiting The Consumerist!
AOL Sells Ads To Website Under Attorney General Investigation
By 11.19.06
AOL apparently missed our post on how the Florida Attorney General is investigating FreeCreditReport.com.
What’s Free with Free AOL
By 11.17.06
We all know AOL is crap, but now that it’s free crap, Mr. Pogue of the NYT has penned the requisite rundown of what’s good/bad/pointless about new FreeAOL.
AOL Sells Ogden Call Center To Wipe Hands Clean
By 10.31.06
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here’s the twist: AOL will still use it as a call center, but as a client of Teleperformance.
Taking Passwords to the Grave
By 9.25.06
Reader JP, sends us this little tidbit about accessing online information after someone has passed away. From CNET: As more and more people move their lives, address books, calendars, financial information, online, they are taking a risk that some information formerly filed away in folders and desks might never be recovered. That is, unless they share their passwords, which poses security threats.
Target Targets Blogger
By 9.18.06
It seems our buddy Target Corp. doesn’t like it when bloggers post store policies on the Internets. Their rational response? Duh, lawsuit.
AOL CSR Not Making Enough Money, Robs Bank
By 9.12.06
On her blog, this former AOL call center team manager describes the the pleasure of overseeing some simply delightful underlings.
AOL Finally Does Something Right
By 9.8.06
Much as we love to lovingly prod AOL for their faults — or even just lovingly throw gasoline all over them, fling our zippo in AOL’s face, then urinate on the immolated corpse — we would be amiss in our duty if we left unreported an instance of AOL treating a customer right.
EXCLUSIVE: Old AOL Cancel Script vs. New
By 9.7.06
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
AOL Now Looking in Spammer’s Grandpappy’s Yard For Gold
By 9.6.06
Rebuffed by former neo-Nazi Davis Wolfgang Hawke’s parents, AOL turned to his grandparent’s yard in their search for gold. AOL won a $13 million spam suit against Hawke last year but has been unable to collect. They’re convinced Hawke buried $351,000 in gold and platinum bars on his parent’s property. Or his grandparents. Whoever comes first.
