Georgetown law professor and Credit Slips blogger Adam Levitin is having trouble disputing an erroneous $176.96 charge on his Citibank Amex card from PACER, the federal court’s online docket system, which he accesses for free. The professor is a consumer credit expert and should have no problem understanding and fixing the error, right? Fat chance.
AMEX
How To Go 30 Years Without A Credit Card
By 3.7.08
I recently reached what I bet is a rare milestone: I have now gone 30 years, basically my entire working life so far, without a credit card.
LEAKS: Amex Document Shows Proof of ID Check Is Not Required For Chargebacks
By 2.21.08
Reader W writes in in response to the so-called “retail manager” who said that credit card companies require video proof of cashiers checking ID.
JetBlue: You're 4 Years Old, Would You Like An Amex?
By 1.11.08
Thought you might enjoy this: We got an application for a jetBlue-branded American Express card in the mail today for our oldest daughter. She is four. We flew on JetBlue about four months ago, so I suppose they sent their entire passenger manifest over to AmEx.
By 1.11.08
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Are you a cardmember? [MarketWatch]
UPDATE: Amex Slaps Best Buy, Obtains Refund For Reader's Box Of Tile Hard Drive
By 10.30.07
We love a happy ending. Sam has written in with the good news that Amex was able to get a full refund from Best Buy after they sold him a box of bathroom tiles instead of a hard drive.
Roundup Of Various Credit Card Late Fees
By 9.20.07
“ConsumerMan” Herb Weisbaum over at MSNBC says that banks have messing around with their late fee structure lately—adding a third tier of pricing, raising fees, etc. Those of you with higher balances might be paying more if you’re late. We think that’s not cool, so we’re posting a round-up of current fees.
Opt Out Of USAA's Arbitration Clause
By 9.4.07
USAA dropped a goose-egg in my mailbox today, a letter informing that there’s a new arbitration agreement being added to my AMEX contract. Lovely, I just love being stripped of my rights to a trial with due process.
Has Procter & Gamble Hijacked Amex's $5 Million Members Project?
By 7.31.07
Accusations are flying that Proctor and Gamble has hijacked Amex’s “Member’s Project,” in an attempt to sell water purifying technology. The project is a contest in which Amex will fund one charitable project (proposed by its members) to the tune of $5 million dollars.
Bank Of America's Special New Amex For Rich People
By 6.11.07
Do you have over $100,000 on deposit at Bank of America? If you do, you might qualify for a special new Amex just for Bank of America’s wealthy customers. Oh my, the perks are fat!
Want To Opt Out Of Information Sharing? AmEx Doesn't Answer The Phone
By 4.9.07
I call (800-297-8378 if you want to try it for yourself). I get a recording welcoming me American Express and notifying me that the call could be recorded… then abruptly says: “The computer system needed to answer your questions is not available.” And it hangs up.
Chris says the phone number has been non-working for 5 days now and sure enough when The Consumerist called it a sing-songy computer voice cheerfully proclaimed the computer unavailable and unceremoniously hung up.
American Express Extended Warranty Protection Buys You A New Laptop
By 2.27.07
Now I am mad. So I called back this morning and went through the whole thing with several layers of managers and what not all saying no. I find this absolutely ridiculous…is there anything I can do? Should I contact HP non-support customer service? I just find this so ridiculous. I literally could have bought the laptop a week later, still given it to her on Christmas, and thus it would have broken the same time, and it would be covered.
After a bit of research, we knew David had pretty much exhausted his options with Compaq, but there was still hope. Even without an extended warranty, we helped David get his laptop replaced. How? Read our response to David and his success story inside.
Reader Gets Chargeback For Golden Touch Transportation's Shyster Car Service
By 1.28.07
Thanks to the advice of The Consumerist and its readers, Shonda finally got a refund after Golden Touch Transportation car service ripped her off.
AMEX’s MyWishlist: Everything You Need To Know
By 12.12.06
Once again, the American Express website offers cardmembers a chance to participate in the “My Wishlist” promotion, but what’s it all about?
Golden Touch Transportation Is A Shyster Car Service
By 12.1.06
Shonda paid for a private sedan to take her to and from the airport during a recent trip to New York City, but instead she got a shuttle crammed with other people.
AmEx Opens Shopper Sanctuaries (Cardholders Only)
By 11.14.06
AmEx installed opened a special “member’s lounge” this week in The Mall At Short Hills, NJ, aka, the epicenter of poop.
100 Bucks Back With New CitiAMEX Card
By 11.8.06
If you’re looking for a new credit card, take a peek at the new Citi AMEX Diamond Preferred Rewards Card.
