Every year, a major customer satisfaction survey comes out with an updated look at how the country’s cable, phone, and pay-TV companies are doing. And every year, it turns out the answer is still: really badly. But while many cable companies continue to suck, one trend is clear — the more competition there is, the higher the satisfaction scores tend to be. [More]
american customer satisfaction index
You Still Hate Your Cable Company As Much As Ever, But Think Your Mobile Carrier’s All Right
By 5.23.17
Everyone Still Loves Chick-Fil-A; Chipotle, Not So Much
By 6.21.16
There’s good news out there for most of the big restaurant and fast-food chains: customers who like them, continue to like them, and overall find everything about their experiences to be entirely satisfactory. [More]
Survey Says: You Still Hate Your Cable Company, But Maybe A Little Less Than Before
By 6.1.16
A major annual consumer satisfaction survey is out, and it’s a mixed bag for the cable and telecom sector and all of us who use it. The bad: pay-TV, broadband, phone, and wireless companies still pretty much really suck, and most of us are very dissatisfied with them. The good: year over year, most of them are finally starting to suck less than they used to! [More]
An Improved Spirit Airlines Still Comes In Last In Customer Satisfaction Survey
By 4.26.16
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Abercrombie & Fitch Sales Up Slightly Even If Customers Are Dissatisfied
By 3.2.16
Apparently, it doesn’t matter how dissatisfied your customers are as long as you have the coolest clothes. While Abercrombie & Fitch may have the lowest score out of all retailers on the most recent American Customer Satisfaction Index, the chain’s same-store sales were still up slightly over the same period last quarter. Maybe it pays to have your models put their clothes back on. [More]
Survey Says: People Still Hate The Airlines… Especially United
By 4.22.14
The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]
AT&T, Comcast Rank Last In Customer Satisfaction Surveys
By 5.17.11
The folks at the American Customer Satisfaction Index have released their annual report on the various elements of the information sector. And it probably won’t come as a surprise to Consumerist readers that AT&T’s wireless division and Comcast each brought up the rear in their respective fields. [More]
DirecTV Raises Rates, Warns Customers Not To Switch To Cable
By 1.28.08
DirecTV is jacking up rates by 4% as of February 27 and is reminding newly disgruntled customers that DirecTV still ranks higher than cable according to the American Customer Satisfaction Index. Most customers can expect a $3-$5 increase, but don’t count on award-winning customer service.
