Delta tried to charge “Frustrated Traveler” an illegitimate bag fee yesterday by claiming it was over the weight limit. He knew, however, that unless the bag had been eating tubs of frosting throughout the flight, it was still the same 47 pounds it was when he weighed it himself before boarding. [More]
airplanes
Virgin Atlantic Thinks Customer Is Making Up Pakistan Flood Disaster
By 8.3.10
You can’t expect every person to be up to date on the latest news cycle, especially not on a global scale. But there’s a Virgin Atlantic Airlines CSR who not only somehow missed that Pakistan just suffered its worst flooding in 80 years, but who kept insisting the Elisa, a customer trying to make her way back home to NYC, prove that the flooding happened. Elisa says the CSR “insisted that there were no indications in her notes that a flood had happened in Pakistan,” and that Elisa would have to prove the news or pay $933 for a “service change fee” to get back home. [More]
Passengers Removed From Orlando-Bound Flight For Watching 9/11 Clips Before Takeoff
By 7.27.10
A father and his son were removed from an Air Canada flight in Toronto last Tuesday after another passenger saw the boy watching footage of the 9/11 World Trade Center attacks on his iPod, reports Canoe News. The airline says the pair were determined not to be a security risk, just people with a really bad sense of tact, and it cleared them for a following flight. [More]
United Removes Passenger From Flight After He Asks Whether A Meal Will Be Served
By 7.20.10
Over at JoeSugarman.com, Joe writes that on his way home from a seminar in Austin, he settled into his first class seat–he’s what United Airlines calls a 1K traveler because he flies over 100,000 miles with them every year–and asked the flight attendant, “Are you serving any meals during our flight?” A few minutes later, he writes, “two armed Austin police officers boarded the plane, looked at me and said, ‘Sugarman, follow us.'” [More]
This Home Depot Banner Upsets Customers For Some Reason
By 7.20.10
What do you think of when you think of Home Depot? Planes from a nearby airport crashing into the building, of course, which is obviously why this Home Depot in Farmingdale, NY put up such a creative felt banner. The person who shot the photo and posted it to NYCAviation last Friday says that when he asked to see a manager the sales associate responded, “What kind of manager?” You know, the store manager or the incendiary felt banner manager, because there’s both. [More]
United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets
By 7.19.10
Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. [More]
Airline Passengers Showered With In-Flight Maggots
By 7.1.10
A US Airways flight from Atlanta to Charlotte had to return to the airport gate on Monday evening after writhing maggots rained down on passengers in one row while the plane was taxiing. The source of the critters? A container of rotten meat that a passenger somehow brought on the plane and stashed in the overhead bin. [More]
Delta Plays Airport Roulette When Flying Into D.C.
By 6.15.10
On Sunday, Andy emailed us from his seat on Delta Flight 2744 from Minneapolis to Washington, D.C., to let us know that he had no idea where his flight was going to land. The ticket he purchased said he was flying to Ronald Reagan National Airport, but Delta said it would all depend on whether they could beat their scheduled 10:19 arrival time and get there before the ten o’clock airport curfew–otherwise they’d have to land at Dulles. Strangely, they didn’t mention this 10 p.m. curfew to Andy before he bought the ticket. [More]
New Rules About Getting Paid When Airlines Bump You
By 6.11.10
Airlines routinely overbook passengers, resulting in passengers getting bumped and having their travel plans disrupted. Currently, you can get the full ticket price if you are bumped, or 2x the ticket if you’re not provided alternative transportation within a certain time frame to the next stop, up to a certain cap level. Newly proposed regulations would increase the amount passengers could get, but it’s not as simple as that. Airline expert Elliott has delved into the report to find out what’s being proposed: [More]
Huff Post Ranks Airlines On Safety Records
By 5.25.10
Even the Huffington Post admits that their Safest U.S. Airlines list is a bit unnecessary, considering the excellent safety records of everyone on the list. Still, it’s fun to rank things, so that’s what they did. U.S. Airways and JetBlue came in near the top, while Delta, United and Continental came in at the bottom. Regardless, you’re likely to remain alive after a flight on any of them. [More]
Passenger Accused Of Groping Sleeping Woman On Continental Flight
By 5.24.10
A 63-year-old New Jersey man has been charged with abusive sexual contact after he was allegedly caught reaching under a sleeping woman’s blanket on a recent Continental flight from Hong Kong to Newark. Passengers seated behind the man say they saw him reaching under the blanket, so they kicked the woman’s seat to wake her, at which point she alerted the flight crew. [More]
Watch Boeing Build A Plane For Southwest
By 4.27.10
This time-lapse video of a Boeing manufacturing facility is pretty awesome, if you’re into watching “how it’s made” type stuff or if you like to see sped-up footage of people. I recommend keeping the volume down and making up your own sound effects starting at 1:03, when employees begin to test everything on the plane. [More]
Delta Passenger Fights Satan, Sprays Others With Water
By 4.26.10
A Delta flight from L.A. to Florida had to make an emergency landing in Albuquerque, NM on Friday, after a first class passenger sprayed people with a water bottle from the beverage cart, threatened to “bring down” the plane, and shouted, “Get behind me Satan,” apparently referring to a flight attendant. [More]
British Airspace Squeaks Open, But More Disruptions Loom
By 4.20.10
After five days of closure, British airspace has been partially reopened. However, the threat of yet another spume of volcanic ash heading for the isles could set off a new wave of disruptions. Millions of passengers have already had their flights delayed or canceled, or been flat-out stranded and left with little recourse but to pray to Vulcan. [Reuters] [More]
Volcano Ash Shouldn't Disrupt American Air Travel
By 4.19.10
Fear not, domestic air travelers, ash from that Icelandic volcano shouldn’t pose a danger to your plans to hurtle through the air in a giant metal tube at several hundred miles per hour. [More]
Senator Joins DOT Secretary In Blasting Spirit's New Carry-On Bag Fees
By 4.12.10
Spirit Airline’s ballsy new $20-45 fee for carry-on bags has already caught the attention of the Department of Transportation Secretary Ray LaHood, and now New York Senator Charles Schumer is rattling his sword. [More]
Slate's 10 Ways To Fix Airline Seating
By 3.2.10
Yesterday we covered Slate’s look at what’s wrong with airline seating–it’s not just overweight people who feel cramped on flights these days. Slate asked its readers to come up with some practical solutions to the problem, and today they printed the top ten suggestions. [More]
