American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

American Airlines Super Sorry About Leaving Passenger On Hold For 6 Hours

If you’ve tried to fly this winter, chances are you’ve hit some weather-related delays or cancelations and ended up in line or on the phone waiting to speak to someone who could help you out. But odds are that you didn’t wait as long as the one Florida woman who spent six hours trapped on hold with American Airlines. [More]

The tweet that has since been deleted. (@JetBlue)

JetBlue Realizes Pun Referencing Large Flying Machines Falling From The Sky Is Not The Best Idea

JetBlue is busy apologizing on Twitter for a now-deleted and ill-advised Tweet that made a bad pun referencing the Hindenburg Disaster. Too soon, perhaps, but also, reminding people of the time a flying machine crashed isn’t the best way to instill confidence in your own flying machines. Just sayin’. [More]

(Eric Spiegel)

Passenger Rights Group Calls For Cap To Airline Change Fees For International Flights

Under certain circumstances – like significant weather events – airlines allow passengers to change their travel plans at no extra cost.But generally travelers can expect to pay upwards of hundreds of dollars to revise their travel plans. Now a group of passenger rights advocates are asking U.S. regulators to adopt a more reasonable change fee cap of $100 for international flights. [More]

(Chris Rief)

Report Claims That You Secretly Love Airline Fees

If we were to head over to any airport in the country today and ask travelers whether they liked being charged add-on fees for checking bags, sitting in an exit row, food, entertainment, headphones, WiFi, or priority boarding, the consensus would undoubtedly be that these costs are a nickel-and-diming nuisance. But one airline industry analyst claims that travelers are secretly in love with these charges. [More]

(rchris173)

Delta Air Lines Passenger Arrested For Allegedly Assaulting Flight Crew Members, Police Officer

It’s one thing to have a mile-high cocktail, but it’s an entirely another to get to the point where you’re kicking and screaming at the flight crew. Los Angeles airport police say they arrested an intoxicated Delta Air Lines passenger after she allegedly became “belligerent” toward the crew during a flight. [More]

(Joel Zimmer)

U.S. Airports Ditching Customs Forms For Travelers To Speed Things Up

The millions of passengers flying into U.S. airports will have one fewer hassle to deal with after those often long flights, as the White House said it’s doing away with customs forms by the end of 2016. [More]

(jessicafm)

Court Sentences Former Korean Air Executive To One Year In Prison For “Nut Rage” Incident

Showing that the country does not take it lightly when the upper-class behaves badly, a South Korean court just handed down a prison sentence of one year for the former Korean Air executive who went into an infamous “nut rage” over improperly served macadamias on a flight in December last year. [More]

(afagen)

United Blames Ridiculously Cheap First-Class Fares On Software Glitch, Won’t Honor Those Tickets

Yesterday, a travel blogger figured out that by changing United Airlines’ online booking page to Denmark, travelers could take advantage of what appeared to be a crazy conversion rate to buy super cheap tickets between London and Newark. But what do they say when something seems too good to be true? Yup. It probably is: United now says it won’t be honoring those fares, blaming a third-party software provider. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(frankieleon)

Airlines Cancel More Than 5,400 Flights As Winter Storms Pummel U.S. Airports

Because Mondays just aren’t bad enough, it seems Mother Nature is having a bit of a giggle after forcing the second work week in a row with nasty winter storms, snarling traffic at airports from Chicago to the East Coast and prompting more than 5,400 flight cancellations since Sunday. [More]

(David Transier)

Is Consolidation On The Horizon For Budget Airlines?

In recent years, the airline industry has undergone a rather stark transformation through a series of mega-mergers between legacy carriers. Still, one group has been left relatively untouched: budget carriers. But the Chairman of the Board for Frontier Airlines sees a future with fewer bottom-dollar airline brands. [More]

(frankieleon)

Should Airlines Be Required To Find Stranded Travelers Flights On Competitors’ Planes?

So far this year, more than 162,000 flights have been canceled for one reason or another, including the polar vortex and a torched air traffic control center in Chicago. While the airlines may call these cancellations a small inconvenience, passengers know that’s not true, especially since it has become increasingly difficult to rebook their travel. Now, passenger rights groups are seeking changes to make traveling an easier experience for consumers. [More]

(Martin Rottler)

Delta Employee Arrested After Allegedly Helping To Smuggle Guns On Flight

Perhaps the Transportation Security Administration’s recent reminder that guns aren’t permitted in carry-on bags should have explicitly stated that this rule also applies to airline workers. But we doubt that would have stopped a Delta baggage handler from allegedly smuggling more than 100 guns onto flights with the help of a former co-worker.
[More]

(TheeErin)

Report: Envoy Air, ExpressJet More Likely To Lose Your Bags; Virgin, Frontier Least Likely

Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably. [More]

Discovered by the TSA.

Reminder: TSA Has Magic Machines That Will Find Gun Parts Hidden In A PlayStation 2

This just in: X-ray machines used by the Transportation Security Administration have the power to see through plastic — yes, even the plastic used in gaming consoles! — and will be able to detect the presence of things that should not be in your carry-on bag. One traveler recently foiled by the TSA apparently thought all the camouflage needed to hide gun parts was a Playstation 2. [More]

(Rachel)

Airline Baggage Fees Bring In Nearly $1B In Three Months, Ticket Sales Still Top Revenue-Maker

All those baggage fees added so far this year appear to be bringing in the big bucks for U.S. airlines. A new report found that airlines brought in nearly $1 billion last quarter by charging customers for hauling their belongings. And while that seems like a lot of dough, it’s just a drop in the bucket for the industry. [More]

(Don Buciak II)

Senator Calls For Investigation Into Why Airfares Increase While Costs Sink

Oil prices are down, airlines are profitable, but ticket prices aren’t going down and some carriers are still adding fuel surcharges. Thus, New York Senator Chuck Schumer has called for a federal investigation into why we’re all paying so dang much for air travel. [More]

(AirAsia)

Thai AirAsia Flight Diverted Because Throwing Scalding-Hot Water On A Flight Attendant Is Not Okay

There has been no shortage of stories about airline passengers’ bad behavior resulting in planes being diverted in 2014: from travelers arguing about reclining seats to those attempting to open doors mid-flight. And as the year draws to a close, we can add one more incident to the the disturbingly long list of passengers behaving badly after a traveler on a Thai AirAsia threw hot water on a flight attendant. [More]