We’ve all heard of iPod’s vaunted “clean design,” but this is ridiculous.
accolades
Big Man Hugs For LL Bean
By 10.24.06
We spew a lot of slags and jags here but every once in a while, we like to take a moment to praise an instance of particularly good customer service.
Sending Broken Stuff Back Really Works
By 10.13.06
A few weeks ago we posted about how instead of throwing out broken gear, try mailing it back to the manufacturer with a nice note, and they may just very well send you a new one.
Yay For Scrubbing Bubbles!
By 10.9.06
The Scrubbing Bubbles Automatic Shower Cleaner is supposed to be your special shower friend. You hang it in the shower, press a button and it spreads cleansing fluids all around, getting rid of and keeping away mildew and grime.
Sony Reverses Decision To Deny Repairs After Reader Threatens Writing The Consumerist
By 10.6.06
A reader claims he got Sony to change its mind about not honoring his warranty. All he had to do was namedrop The Consumerist.com.
Get AT&T DSL Month-to-Month
By 10.5.06
In a move towards empowering consumer choice, AT&T DSL customers no longer have to be locked into 12 month contracts. AT&T now offers DSL on a month-to-month basis.
Southwest Knows When It Made BooBoo
By 9.28.06
Wanda flew Southwest Airlines to Pittsburgh to see a Mets game. The departing flight was delayed four and half hours and the return, a half hour.
Nokia Allows Online Firmware Upgrades
By 8.30.06
Save the stamps, Nokia will now let owners upgrade their firmware online by going here
UPDATE: Comcast Guide De-Added
By 8.30.06
The Comedian reports that just a few hours later, the Comcast guide ads are gone.
Why Target Kicks Walmart’s Ass
By 8.29.06
For some strange reason, “T” prefers clear and bright aisles filled with well-labeled merchandise, chipper employees who direct him to appropriate departments, and a well-running checkout line with open registers to match how many customers are in the store.
Dubliner Threatens Apple With “Walk of Shame” Across Ireland, Gets New Mac 90 Min Later
By 8.24.06
Last week, a Dublin man grew so frustrated with Apple not sending him a replacement iMac that he threatened to walk across Ireland. He bet that he could strap his Mac to his back and reach Cork, the closest Apple repair center, faster than they could arrange pickup of his broken Apple.
Whorehouse Gives Great Customer Service
By 8.7.06
Sometimes stories of wonderful care for the customer shows up in the oddest places, like a massage parlor on the Lower East Side.
Shockingly, E-Harmony Found Electronic, Harmonious
By 7.11.06
We’ve ragged on E-Harmony, the online dating service accused of having a vaguely creepy religious aura, and several months ago, we were plucking e-Harmony’s harp pretty hard.
Timbuk2 Listens
By 6.28.06
Kate’s letter is reminder of the power of the consumer to change to course of human destiny, or at least, product development.
Our Computer Fixed Yay!
By 6.15.06
Today, our laptop was fixed. A wonderful man named Vinnie V. came to our apartment and all was right with the world.
Big-O-Tires Rules
By 6.5.06
In a world filled with Hellacious (with a capital-H) customer service stories, I wanted to pass-on to you my positive experience today….
USAA Continues to Rule
By 5.31.06
In all the the various shenanigans and nightmare-drenched, neo-Kafka retellings of financial institution experiences, one company swoops to the top among Consumerist readers.
