Jeanie writes:
I don’t know where I should be sending this but I wanted to compliment two excellent Costco employees. This was Friday, January 18th at the Roseville, CA store on Stanford Ranch Road. The checker was Marilyn, who was fast, efficient and friendly.
2007 was an amazing year for consumer products and we covered them all! From the hype of the iPhone to death-flavored pet food, if you buy it, we’ve probably got an opinion about it.
I use and love Zipcar, a New York area car-share rental service, but our last bill had an unexpected $50 late return fee. Whiskey tango foxtrot, I wondered aloud, I know for sure I returned that car on time. After calling, Dawn told me it turned out I hadn’t swiped out (to get into the cars you use a RFID enabled card) after dropping off the car. She said:
Instead of just printing coupons on the receipt, Meijer put this warning, using purchase history tracked to her credit card, that reader Sarah may have purchased products recalled for botulism.
Bank of America has rolled out over the past yearATMs that don’t require you to put your money or checks in an envelope when you deposit. Just shove the bills and checks in the slot. Vincent Ferrari saw the new ATMs in Queens and sent us the scan of the flyer that was sitting next to them, writing, “I know you aren’t huge fans of Bank of America, but the new ATMs are undeniably cool…”
“I’m not quite sure how my almost-septuagenarian, fastidious, wheelchair-bound, Social Security Disability-stipend mother did it, but she forgot to list a large utilities check in her register and managed to spend over $400 that she didn’t have. For a total of TWENTY overdraft and NSF charges (at $32 a charge). Between the overdrafts, the unpaid checks (and the bounce fees on the payee side of the equation), she’s managed to tally up more than $1800 in unforeseen debt in the last two weeks. She only gets about $1000 a month, and her last check was deposited before we knew how much trouble she was in, paying this emergency debt down to about $-330 in her checking account and $500 in outstanding bounced checks and fees, and leaving her no money for utilities and no friends or relatives to beg for help from…”
“Hello, I’ve been seeing all these negative stories about airlines on your site, and I just thought I would share 1 positive one. Well, I have been flying jetblue since 2001, even before they had the TV’s installed in their planes For years, I have taken jetblue only, but recently they have been pretty hit or miss, really disappointing.
ShopLego is super nice about sending you out new Legos for free when your mail truck plunges into a gorge, writes Anne:
Kensington customer service is nice. George searched all up in the internet’s biznatch but could nay find another trackball just like the one he had.
Kristoff got a Streamlight flashlight from his cousin but the switch wasn’t working quite right.
Did you know Best Buy got rid of their robot menus? Now when you call 1-888-BEST-BUY, all you have to do is press 2 and a human operator will direct your call. This is fantastic. Customers often cite being enraged by pushing button after button, especially when they’re already pissed off to begin with.
A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
We don’t know whether it’s a coincidence or whether our post, “AllState Insurance Doesn’t Include Agent Dennis Haysbert” hit a nerve, but Nancy just wrote in to say AllState is expediting her claim:
Death can strike without warning, making it hard to get a good deal on an airline ticket for the funeral. When this happens, ask your airline about a special “bereavement fare.”
First we just liked our HSBC Direct account for its 5.05% APY. Then we found its security system pretty neat.
Recent storms ripped through the Seattle area, downing powerlines and cutting cable and phone access for thousands of citizens.
After asking The Consumerist for help, reader Lisa received an iPod back from iPod Mechanic yesterday, seven months after she first sent hers in for repairs.
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