In all the the various shenanigans and nightmare-drenched, neo-Kafka retellings of financial institution experiences, one company swoops to the top among Consumerist readers.

USAA, we love you. You’re the shit.

Hell, you almost even make it worth joining the, military or marrying a member of the armed forces. or marrying a member of, the military.

Karl writes: In January my Ford Exploder caught fire and burned up…

“I am insured by USAA and they have been nothing but helpful. I called them the next day about my car and they had someone out there in 24 hours. I received a check for the damages in less than a week and they were fairly generous with the amount.

About two months ago I decided that I wanted to buy a 2007 Camry and they offered to negotiate the price for me. Going through a dealership in San Antonio they cut almost three thousand off the MSRP. The negotiator called me regularly during the waiting time to give me updates on the car and just to check in.

USAA also managed to give me a great rate on the loan for the car and everyone I talked to was extremely helpful in getting me the best payment setup. All in all the customer service has been top notch and I could not be happier with my new car.

Rock on USAA.

Karl”

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