James wanted to buy a new Samsung Blu-ray player that could download and run Samsung Apps, which are widgets that can connect to the Internet or–in the case of the Hulu Plus app–stream video content. He tried to make sure he knew what he was doing before making a purchase, because his whole point for upgrading was to access Hulu, but he still chose the wrong player. Or did he? No, he did. Right? [More]
misinformation
This Comcast Rep Should Probably Not Be Talking To Customers
By 4.15.09
Hannah needs some more training, because her knowledge of Comcast’s bandwidth cap is less than Comcastic. We also think calling her an “analyst” is maybe stretching it a bit.
Customer Refuses To Give Up, Convinces Apple To Give Him What He Paid For
By 3.3.09
James almost got cheated out of CS4, the suite of graphics software sold by Adobe, when he bought a new Macbook Pro recently. He kept pressing the issue though, and his persistence and level-headedness finally, after several near misses, convinced Apple to do the right thing and send him what he paid for. Congrats to James!
Woman Donates Cellphone To Charity, But It Ends Up On Ebay With Personal Info Intact
By 9.15.08
People! Always wipe your cell phone before you sell it, give it away, or trade it in. Do not assume or expect that someone else will do this for you! This was just one of the mistakes that led to Rachel Swanson being called by strangers several weeks after she thought she donated her old phone to charity. But the store that handled the donation, and the company responsible for actually processing the donated phones, screwed up their parts, too. Here’s how it was supposed to have work, and what you should always do before donating your phone to any organization.
Cubic Telecom Lied About Its "Cheap International Calling" SIM Card
By 10.5.07
Last Friday, we published a post about Cubic Telecom, an Irish start-up that sells a SIM card that’s supposed to enable international calling for “50-90%” less than standard carrier rates. The post was in reference to columnist David Pogue’s review of the product, and he was quoting rates that were provided to him directly by Cubic’s CEO. Turns out the CEO was “misleading” him—he provided numbers that were substantially lower than the actual rates, and has been stringing Pogue along with assurances that they’d “update the site” ever since. As of Thursday, October 4th, they still hadn’t.
