Taco Bell has once again unleashed a fast food menu item that looks pretty appetizing (at least to Bell fans) in the marketing shots, but isn’t as impressive in the real world. But the particular problem with the new Double Chalupa seems to be that some Taco Bells are barely filling the item up with a single Chalupa’s worth of meat.

The Double Chalupa, which was launched yesterday, is supposed to be what the name implies: The Bell’s classic Chalupa stuff, but a lot more of it.

The item is double the size of the traditional Chalupa, clocking in at around 9 ounces, to be exact, Thrillist reports.

Eater went so far as to declare the Double a “meat canoe,” which is either the greatest sounding thing ever, or a horrible way to travel down the river on a hot day.

This photo from Taco Bell’s website is what the Double Chalupa is supposed to look like:

But some customers say they ordered a Double only to get a lot of veggie toppings and little in the way of meat:

Taco Bell replied to many of these customers on Twitter, saying it wanted to remake the order or make it up to the customer.

A rep for Taco Bell tells Consumerist that the company is addressing the issue with customers.

“The great thing about social media is that we hear customer feedback immediately and can address in real time,” the rep said. “Our Customer Care team has been in contact with our fans to ensure they have the best Double Chalupa experience possible, and we are connecting with our restaurant teams to ensure our customers receive Double Chalupas that exceed their expectations.”

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