What caused the outage? What can customers do? Comcast didn’t have a lot to say, probably because they were still busy answering phone calls and tweets, but their statement blames a “temporary network interruption” that took out service. While the DownDetector heat map remains moderately hot, most users are reporting that their services have been restored, if a bit slow.
Comcast’s official explanation was simply this:
We have repaired the temporary network interruption that impacted some of our services this morning. Our engineers continue to work on this issue and almost all services have already been restored. We apologize for any inconvenience this has caused our customers.