Meijer Offering $10 Coupon To Customers After Two Credit & Debit System Failures

Meijer is trying to win back customers with an apology and a $10 coupon, after customers were forced to either pay cash or abandon their shopping carts two days in a row last month. The retailer suffered two credit card system failures, two days in a row, that kept shoppers from paying for their goods with credit or debit cards.

The $10 coupon doesn’t come without a few strings attached, however, reports The Grand Rapids Press: The coupon must be used on Friday, March 19 or Saturday, March 20, and shoppers must spend at least $50.

“You deserve better. We’re committed to offering our customers a great experience, and that didn’t happen during a network outage in late February,” Meijer wrote in sharing the coupon with customers.

The two point-of-sale outages lasted about 30 minutes each, and rippled throughout the chain’s 213 stores in five states, a Meijer spokesman said.

“Our IT team determined the issue and fixed it quickly, but it was still an inconvenience for our customers,” he said. “In the words of Fred Meijer, ‘customers don’t need us, we need them.’

“And so we hope they accept our special savings coupon as a token of our sincerest apologies.”

Meijer offers $10 coupon to all customers after credit card system failures [The Grand Rapids Press]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.